# Service bulletin 18NA099 A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10180299 - Published by NHTSA: 2020\-09\-28 - Manufacturer's number: 18NA099 - Manufacturer's date: 2020\-08\-05 - NHTSA component: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL ## NHTSA's summary This bulletin provides information for use on a Product Assistance Claim \(PAC\), which is formerly known as a Product Allegation Resolution \(PAR\) claim. ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10180299-0001.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10180299-9999.pdf) The document is the manufacturer's. This site does not hold it. ## Components Equipment and accessories, Labels and manuals ## Vehicles listed - 2016 to 2019 BUICK CASCADA - 2000 to 2005 BUICK CENTURY - 2008 to 2020 BUICK ENCLAVE - 2013 to 2020 BUICK ENCORE - 2020 BUICK ENCORE GX - 2016 to 2020 BUICK ENVISION - 2005 to 2019 BUICK LACROSSE - 2000 to 2005 BUICK LESABRE - 2006 BUICK LESABRE - 2006 to 2011 BUICK LUCERNE - 2012 BUICK LUCERNE - 2000 to 2005 BUICK PARK AVENUE - 2004 to 2007 BUICK RAINIER - 2000 to 2004 BUICK REGAL - 2005 BUICK REGAL - 2011 to 2020 BUICK REGAL - 2002 to 2007 BUICK RENDEZVOUS - 2000 BUICK RIVIERA - 2005 to 2007 BUICK TERRAZA - 2008 BUICK TERRAZA - 2012 to 2017 BUICK VERANO - 2013 to 2019 CADILLAC ATS - 2000 to 2001 CADILLAC CATERA - 2002 CADILLAC CATERA - 2020 CADILLAC CT4 - 2020 CADILLAC CT5 - 2016 to 2020 CADILLAC CT6 - 2003 to 2019 CADILLAC CTS - 2014 CADILLAC CTS\-V - 2000 to 2005 CADILLAC DEVILLE - 2006 to 2011 CADILLAC DTS - 2000 to 2002 CADILLAC ELDORADO - 2014 to 2017 CADILLAC ELR - 2000 CADILLAC ESCALADE - 2002 to 2020 CADILLAC ESCALADE - 2003 to 2016 CADILLAC ESCALADE ESV - 2017 to 2020 CADILLAC ESCALADE ESV - 2007 to 2013 CADILLAC ESCALADE EXT - 2002 to 2006 CADILLAC ESCALADE EXT 1500 - 2000 to 2004 CADILLAC SEVILLE - 2004 to 2016 CADILLAC SRX - 2005 to 2011 CADILLAC STS - 2004 to 2009 CADILLAC XLR - 2019 to 2020 CADILLAC XT4 - 2017 to 2020 CADILLAC XT5 - 2020 CADILLAC XT6 - 2013 to 2019 CADILLAC XTS - 2016 CHEVROLET 3500 - 2018 to 2019 CHEVROLET 3500 - 2020 CHEVROLET 3500 - 2018 to 2020 CHEVROLET 4500HD - 2018 to 2020 CHEVROLET 5500HD - 2000 to 2005 CHEVROLET ASTRO - 2007 to 2013 CHEVROLET AVALANCHE - 2002 to 2006 CHEVROLET AVALANCHE 1500 - 2002 to 2006 CHEVROLET AVALANCHE 2500 - 2004 to 2006 CHEVROLET AVEO - 2009 to 2012 CHEVROLET AVEO - 2001 CHEVROLET B7 - 2000 CHEVROLET B7 MEDIUM DUTY - 2000 to 2005 CHEVROLET BLAZER - 2019 to 2020 CHEVROLET BLAZER - 2017 to 2020 CHEVROLET BOLT EV - 2003 to 2009 CHEVROLET C SERIES - 2000 to 2002 CHEVROLET CAMARO - 2010 to 2020 CHEVROLET CAMARO - 2004 CHEVROLET CAPRICE - 2012 to 2017 CHEVROLET CAPRICE - 2013 to 2014 CHEVROLET CAPTIVA - 2009 CHEVROLET CAPTIVA SPORT - 2012 CHEVROLET CAPTIVA SPORT - 2000 to 2005 CHEVROLET CAVALIER - 2014 to 2017 CHEVROLET CHEVEROLET SS - 2015 to 2016 CHEVROLET CITY EXPRESS - 2004 to 2006 CHEVROLET CLASSIC - 2005 to 2010 CHEVROLET COBALT - 2004 to 2012 CHEVROLET COLORADO - 2015 to 2020 CHEVROLET COLORADO - 2001 CHEVROLET CONVENTIONAL - 2003 CHEVROLET CONVENTIONAL - 2000 to 2020 CHEVROLET CORVETTE - 2011 to 2019 CHEVROLET CRUZE - 2005 CHEVROLET EPICA - 2005 to 2020 CHEVROLET EQUINOX - 2000 to 2020 CHEVROLET EXPRESS - 2005 to 2006 CHEVROLET F SERIES - 2000 CHEVROLET G SERIES - 2001 to 2002 CHEVROLET G VAN BUS - 2004 to 2006 CHEVROLET G VAN BUS - 2001 CHEVROLET H SERIES - 2006 to 2011 CHEVROLET HHR - 2000 to 2020 CHEVROLET IMPALA - 2002 CHEVROLET L SERIES - 2017 CHEVROLET LOW CAB FORWARD 4500 - 2017 CHEVROLET LOW CAB FORWARD 5500 - 2018 CHEVROLET LOW CAB FORWARD 6500 - 2000 to 2001 CHEVROLET LUMINA - 2000 to 2002 CHEVROLET M SERIES - 2001 CHEVROLET M VAN - 2000 to 2020 CHEVROLET MALIBU - 2000 to 2001 CHEVROLET METRO - 2000 to 2007 CHEVROLET MONTE CARLO - 2004 to 2007 CHEVROLET OPTRA - 2000 to 2001 CHEVROLET P SERIES - 2000 to 2002 CHEVROLET PRIZM - 2000 to 2004 CHEVROLET S10 - 2006 to 2014 CHEVROLET SILVERADO 1500 - 2017 to 2020 CHEVROLET SILVERADO 1500 - 2002 to 2005 CHEVROLET SILVERADO 1500 HD - 2000 to 2013 CHEVROLET SILVERADO 2500 - 2015 to 2020 CHEVROLET SILVERADO 2500 - 2000 to 2001 CHEVROLET SILVERADO 3500 - 2017 CHEVROLET SILVERADO 3500 - 2019 to 2020 CHEVROLET SILVERADO 4500 - 2012 to 2020 CHEVROLET SONIC - 2013 to 2015 CHEVROLET SPARK - 2018 to 2020 CHEVROLET SPARK - 2014 to 2017 CHEVROLET SPARK EV - 2003 to 2006 CHEVROLET SSR - 2000 to 2020 CHEVROLET SUBURBAN - 2003 to 2009 CHEVROLET T SERIES - 2010 CHEVROLET T SERIES - 2000 to 2020 CHEVROLET TAHOE - 2000 to 2004 CHEVROLET TRACKER - 2002 to 2009 CHEVROLET TRAILBLAZER - 2009 to 2020 CHEVROLET TRAVERSE - 2013 to 2020 CHEVROLET TRAX - 2005 to 2009 CHEVROLET UPLANDER - 2000 CHEVROLET V SERIES - 2000 to 2005 CHEVROLET VENTURE - 2011 to 2019 CHEVROLET VOLT - 2000 CHEVROLET W SERIES - 2000 to 2009 CHEVROLET W\-SERIES - 2007 to 2020 GMC ACADIA - 2004 to 2009 GMC C SERIES - 2004 to 2012 GMC CANYON - 2015 to 2020 GMC CANYON - 2000 to 2001 GMC ENVOY - 2002 to 2009 GMC ENVOY - 2006 GMC ENVOY XL - 2004 to 2005 GMC ENVOY XUV - 2000 GMC G SERIES - 2003 GMC G SERIES - 2000 GMC G VAN BUS - 2001 to 2002 GMC GM - 2000 to 2004 GMC JIMMY - 2005 GMC JIMMY CLASSIC - 2000 to 2005 GMC SAFARI - 2000 to 2020 GMC SAVANA - 2014 GMC SIERRA 1500 - 2019 to 2020 GMC SIERRA 1500 - 2007 to 2013 GMC SIERRA 2500 - 2015 to 2020 GMC SIERRA 2500 - 2003 GMC SIERRA DENALI - 2007 to 2013 GMC SIERRA DENALI - 2015 to 2019 GMC SIERRA DENALI - 2000 to 2004 GMC SONOMA - 2000 GMC SUBURBAN - 2001 GMC SUBURBAN - 2010 to 2020 GMC TERRAIN - 2003 to 2009 GMC TOPKICK - 2004 to 2009 GMC W\-SERIES - 2000 to 2020 GMC YUKON - 2000 to 2013 GMC YUKON DENALI - 2004 to 2013 GMC YUKON DENALI XL - 2000 to 2011 GMC YUKON XL - 2012 to 2014 GMC YUKON XL - 2015 to 2020 GMC YUKON XL - 2003 to 2009 HUMMER H2 - 2006 to 2009 HUMMER H3 - 2000 to 2004 OLDSMOBILE ALERO - 2000 OLDSMOBILE AURORA - 2001 to 2003 OLDSMOBILE AURORA - 2000 to 2004 OLDSMOBILE BRAVADA - 2000 to 2002 OLDSMOBILE INTRIGUE - 2000 to 2004 OLDSMOBILE SILHOUETTE - 2001 to 2005 PONTIAC AZTEK - 2000 to 2005 PONTIAC BONNEVILLE - 2000 to 2002 PONTIAC FIREBIRD - 2008 to 2009 PONTIAC G3 - 2007 to 2009 PONTIAC G5 - 2005 to 2009 PONTIAC G6 - 2008 to 2009 PONTIAC G8 - 2000 to 2005 PONTIAC GRAND AM - 2000 to 2008 PONTIAC GRAND PRIX - 2004 to 2006 PONTIAC GTO - 2007 PONTIAC GTO - 2000 to 2004 PONTIAC MONTANA - 2005 to 2009 PONTIAC MONTANA - 2000 to 2004 PONTIAC MONTANA EXT - 2005 to 2006 PONTIAC PURSUIT - 2007 to 2009 PONTIAC PURSUIT - 2006 to 2009 PONTIAC SOLSTICE - 2000 to 2005 PONTIAC SUNFIRE - 2006 to 2009 PONTIAC TORRENT - 2000 to 2001 PONTIAC TRANS SPORT - 2003 to 2009 PONTIAC VIBE - 2005 to 2006 SAAB 9\-2X - 2006 to 2009 SAAB 9\-3 - 2006 to 2009 SAAB 9\-5 ## Recalls for the same vehicles and component - [2021151](/recalls/tc/2021151.md), 2021-03-15: Label - [2014216](/recalls/tc/2014216.md), 2014-06-06: Accessories - [13V463000](/recalls/nhtsa/13V463000.md), 2013-09-26: EQUIPMENT:OTHER:LABELS - [2013022](/recalls/tc/2013022.md), 2013-01-23: Label - [2010252](/recalls/tc/2010252.md), 2010-07-28: Label - [2010189](/recalls/tc/2010189.md), 2010-06-07: Accessories - [05V552000](/recalls/nhtsa/05V552000.md), 2005-12-07: EQUIPMENT:OTHER:LABELS - [05V486000](/recalls/nhtsa/05V486000.md), 2005-10-19: EQUIPMENT:OTHER:LABELS - [04V177000](/recalls/nhtsa/04V177000.md), 2004-04-08: EQUIPMENT:OTHER:LABELS - [2004105](/recalls/tc/2004105.md), 2004-03-19: Label ## Other bulletins for the same vehicles and component - [PI0572B](/bulletins/10254240.md), 2024-05-06, Service bulletin: EQUIPMENT. Information on COAX Repair Kit Availability. - [PI0488C](/bulletins/10254219.md), 2024-05-06, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; POWER TRAIN. Diagnostic Information for Transmission. - [PI0476A](/bulletins/10254216.md), 2024-05-06, Service bulletin: EQUIPMENT. Revised Installation Instructions for Accessory Windbreak. - [PI0408A](/bulletins/10254205.md), 2024-05-06, Service bulletin: TIRES; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Information on Tire Rotation Recommendations. - [23\-NA\-064](/bulletins/10254014.md), 2024-05-02, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. This service bulletin provides information on the Transport Mode Feature, also known as Logistics mode, which is used to increase the 12V Battery stand time of the vehicle during transit and or long period of stand time at the dealerships. - [21\-NA\-249](/bulletins/10253789.md), 2024-05-01, Service bulletin: EQUIPMENT. This service bulletin provides repair information to correct a customer concern of the carpet appearance near the center console area. - [PI0718B](/bulletins/10253616.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Audio System Speaker Rattle, Buzz Noise, Poor Sound - [PI0693C](/bulletins/10253609.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. Unable to Access MP3 Files on CD, Bluetooth Connectivity, No Audio After a Bluetooth CALL. - [PI0688F](/bulletins/10253605.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call. - [PI0688E](/bulletins/10253604.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call. 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