# Service bulletin 9003637

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10180177
- Published by NHTSA: 2020\-09\-28
- Manufacturer's number: 9003637
- Manufacturer's date: 2020\-08\-19
- NHTSA component: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT

## NHTSA's summary

USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android Auto or Apply Carplay functionality, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10180177-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10180177-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2017 ALFA ROMEO 4C SPIDER
- 2017 to 2020 ALFA ROMEO GIULIA
- 2017 ALFA ROMEO STELVIO
- 2018 to 2020 ALFA ROMEO STELVIO
- 2017 CHRYSLER 200
- 2018 CHRYSLER 200
- 2017 to 2020 CHRYSLER 300
- 2017 CHRYSLER 300C
- 2017 to 2021 CHRYSLER PACIFICA
- 2017 to 2020 CHRYSLER PACIFICA PLUG\-IN HYBRID
- 2017 to 2018 CHRYSLER TOWN AND COUNTRY
- 2017 to 2020 DODGE CARAVAN
- 2017 to 2020 DODGE CHALLENGER
- 2017 to 2020 DODGE CHARGER
- 2017 to 2021 DODGE DURANGO
- 2017 to 2019 DODGE GRAND CARAVAN
- 2017 to 2020 DODGE JOURNEY
- 2017 DODGE VIPER COUPE
- 2017 to 2019 FIAT 124 SPIDER
- 2017 to 2019 FIAT 500
- 2020 FIAT 500
- 2017 FIAT 500E
- 2017 to 2020 FIAT 500X
- 2017 to 2019 FIAT SPIDER
- 2017 to 2021 JEEP CHEROKEE
- 2017 to 2021 JEEP COMPASS
- 2019 JEEP GLADIATOR
- 2020 to 2021 JEEP GLADIATOR
- 2017 to 2021 JEEP GRAND CHEROKEE
- 2017 to 2018 JEEP PATRIOT
- 2017 to 2020 JEEP RENEGADE
- 2017 to 2021 JEEP WRANGLER
- 2017 to 2021 RAM 1500
- 2017 to 2020 RAM 2500
- 2017 to 2020 RAM 3500
- 2017 to 2020 RAM 4500
- 2017 to 2020 RAM 5500
- 2017 to 2020 RAM PROMASTER
- 2017 to 2019 RAM PROMASTER CITY

## Recalls for the same vehicles and component

- [25V877000](/recalls/nhtsa/25V877000.md), 2025-12-17: EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
- [25V876000](/recalls/nhtsa/25V876000.md), 2025-12-17: EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
- [19V886000](/recalls/nhtsa/19V886000.md), 2019-12-12: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
- [19V320000](/recalls/nhtsa/19V320000.md), 2019-04-23: EQUIPMENT
- [2018593](/recalls/tc/2018593.md), 2018-10-29: Accessories
- [18V759000](/recalls/nhtsa/18V759000.md), 2018-10-29: EQUIPMENT:ACCESSORY:FLOOR MAT
- [2018396](/recalls/tc/2018396.md), 2018-07-27: Accessories
- [18V395000](/recalls/nhtsa/18V395000.md), 2018-06-14: EQUIPMENT:ELECTRICAL:ANTI\-THEFT DEVICES; ELECTRICAL SYSTEM:IGNITION:ANTI\-THEFT:CONTROL MODULE
- [2018230](/recalls/tc/2018230.md), 2018-05-03: Accessories
- [18V205000](/recalls/nhtsa/18V205000.md), 2018-03-29: EQUIPMENT:ELECTRICAL

## Other bulletins for the same vehicles and component

- [1800824](/bulletins/10251873.md), 2024-03-18, Service bulletin: ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM; EQUIPMENT; PARKING BRAKE; BACK OVER PREVENTION; FUEL SYSTEM, GASOLINE; SERVICE BRAKES, HYDRAULIC; FUEL SYSTEM, DIESEL; EXTERIOR LIGHTING; POWER TRAIN; ELECTRONIC STABILITY CONTROL:AUTOMATIC \(ASC\). Flash: Powertrain Control Module \(PCM\) Updates Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes \(DTCs\) have been set: P0506\-00 \- Idle Control System RPM \- Lower Than Expected.P0607\-00 \- ECU Internal Performance. P20E8\-00 \- Reductant Pressure Too Low. P0301\-00 \- Cylinder 1 Misfire. P0302\-00 \- Cylinder 2 Misfire. P0303\-00 \- Cylinder 3 Misfire. P0304\-00 \- Cylinder 4 Misfire. P0305\-00 \- Cylinder 5 Misfire. P0306\-00 \- Cylinder 6 Misfire. P0299\-00 \- Turbocharger Underboost. P1D73\-00 \- AGS Performance. P0626 \- Generator Field Control Circuit High. P218F \- Reductant No Flow Detected. P2002 \- Diesel Particulate Filter Efficiency Below Threshold. P24A5 \- EGR Cooler Bypass Bank 1 Control Stuck. P0191 \- Fuel Rail Pressure Sensor Circuit Performance. P0461 \- Fuel Level Sensor 1 Performance. P0401 \- EGR System Performance. P20EE \- SCR NOx Catalyst Efficiency Below Threshold \- Bank 1. P061A \- Level 2 Torque Performance. P061B \- Internal Control Module Torque Calculation Performance. P061E \- Internal Control Module Brake Signal Performance. P062C \- ETC Level 2 MPH Performance. P0106 \- Manifold Absolute Pressure Sensor Performance \(In extreme cold ambient temperatures\). P0116 \- Engine Coolant Temperature Sensor Performance. P0420 \- Catalyst System Efficiency Bank 1. P1507 \- Crankcase Filter Restriction. P203F \- Reductant Level Too Low. P226C \- Turbocharger Boost Control ?A? Slow Response \(In extreme cold ambient temperatures\). P2579 \- Turbocharger Speed Sensor Circuit. U0101 \- Lost Communication with TCM. U02A3 \- Lost of Communication with PM Sensor. U3017 \- Control Module Timer/Clock Performance. Customers may also experience one or more of the following Power
- [1800724](/bulletins/10251872.md), 2024-03-18, Service bulletin: POWER TRAIN; ELECTRONIC STABILITY CONTROL:AUTOMATIC \(ASC\); BACK OVER PREVENTION; EXTERIOR LIGHTING; ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM; SERVICE BRAKES, HYDRAULIC; FUEL SYSTEM, GASOLINE; EQUIPMENT; FUEL SYSTEM, DIESEL; PARKING BRAKE. Flash: Powertrain Control Module \(PCM\) Updates Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes \(DTCs\) have been set: P0506\-00 \- Idle Control System RPM \- Lower Than Expected. P0607\-00 \- ECU Internal Performance. P20E8\-00 \- Reductant Pressure Too Low. P0301\-00 \- Cylinder 1 Misfire. P0302\-00 \- Cylinder 2 Misfire. P0303\-00 \- Cylinder 3 Misfire. P0304\-00 \- Cylinder 4 Misfire. P0305\-00 \- Cylinder 5 Misfire. P0306\-00 \- Cylinder 6 Misfire. P0299\-00 \- Turbocharger Underboost. P1D73\-00 \- AGS Performance. P0626 \- Generator Field Control Circuit High. P218F \- Reductant No Flow Detected. P2002 \- Diesel Particulate Filter Efficiency Below Threshold. P24A5 \- EGR Cooler Bypass Bank 1 Control Stuck. P0191 \- Fuel Rail Pressure Sensor Circuit Performance. P0461 \- Fuel Level Sensor 1 Performance. P0401 \- EGR System Performance. P20EE \- SCR NOx Catalyst Efficiency Below Threshold \- Bank 1. P061A \- Level 2 Torque Performance. P061B \- Internal Control Module Torque Calculation Performance. P061E \- Internal Control Module Brake Signal Performance. P062C \- ETC Level 2 MPH Performance. P0106 \- Manifold Absolute Pressure Sensor Performance \(In extreme cold ambient temperatures\). P0116 \- Engine Coolant Temperature Sensor Performance. P0420 \- Catalyst System Efficiency Bank 1. P1507 \- Crankcase Filter Restriction. P203F \- Reductant Level Too Low. P226C \- Turbocharger Boost Control ?A? Slow Response \(In extreme cold ambient temperatures\). P2579 \- Turbocharger Speed Sensor Circuit. U0101 \- Lost Communication with TCM. U02A3 \- Lost of Communication with PM Sensor. U3017 \- Control Module Timer/Clock Performance.
- [0800624A](/bulletins/10251848.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Navigation \(NAV\) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation continues to reboot after a Map Update \(MOTA\). ? Navigation regularly cuts out and back on again. ? Radio switches to navigation without customer's input. This bulletin involves updating the Navigation maps via USB.
- [0802024](/bulletins/10251845.md), 2024-03-18, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS:ACCESORY POWER OUTLET/JACK/PORT/USB/SAE/CIGARETTE LIGHTER. Floor Console USB Inoperative Customers may comment on the following: ? Customer states the Apple Carplay/Android Auto? does not work or is intermittently working when their device is plugged into the center console bin USB port. This replacing the center console USB cable.
- [S238A000028](/bulletins/10251795.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT. Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative Intermittently
- [S248A000001](/bulletins/10251785.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. SOS and Assistance Call Not Working After Radio Exchange Unit Installed
- [9100287](/bulletins/10251767.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL. Thermostat Assy For 2022\-2024MY 3.6L Pentastar Upgrade with P0128 failure code. PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2309000014
- [0824523](/bulletins/10248941.md), 2024-01-16, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Radio Over The Air Update to Q339.3 to QR39.62 Software Version Customers may experience one or more of the following: ? Mobile Wi\-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from Q339.3 to QR39.62. NOTE: The National launch for this FOTA update campaign is expected to begin December 04, 2023.
- [S238A000058](/bulletins/10248903.md), 2024-01-16, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Radio Navigation Displays Message ?No Maps Available?
- [S2008000185](/bulletins/10248861.md), 2024-01-16, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Uconnect 5 Voice Recognition Options

JSON: [/v1/bulletins/10180177](/v1/bulletins/10180177)

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