# Service bulletin L\-SB\-0020\-19 Rev

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10179766
- Published by NHTSA: 2020\-09\-14
- Manufacturer's number: L\-SB\-0020\-19 Rev
- Manufacturer's date: 2020\-08\-12
- NHTSA component: EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); EQUIPMENT

## NHTSA's summary

TSB: Some 2018 ? 2020 model year Lexus vehicles equipped with the Enform? 2.0 Navigation System require a Special Service Tool \(SST\) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update; however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the head unit?s expiration date must be checked. If the expiration date is still valid, a license key may be generated without the use of an activation card number. Updating the maps without the use of an activation card number is considered an Embedded Navigation Update \(refer to pg. 10\) and performing this process does not extend the duration of telematic map services. If the head unit?s expiration date is expired or will expire within the next 90 days, it should be recommended to the customer to purchase an activation number. Utilizing an activation number will initiate a Dynamic Navigation Update \(refer to pg. 4\). This Dynamic Navigation Update will perform the Embedded Navigation Update and provide telematic map services for a period of two years from the day that the Dynamic Navigation Update is performed. Activation card numbers are provided in an activation card number pamphlet available through the normal parts ordering system.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10179766-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10179766-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories, Software

## Vehicles listed

- 2018 to 2019 LEXUS CT HYBRID
- 2019 LEXUS ES
- 2018 to 2020 LEXUS ES HYBRID
- 2018 to 2020 LEXUS ES350
- 2018 to 2019 LEXUS GS 200T
- 2018 to 2020 LEXUS GS 350
- 2018 to 2020 LEXUS GS F
- 2018 to 2019 LEXUS GS HYBRID
- 2018 to 2020 LEXUS GS300
- 2018 to 2020 LEXUS GX460
- 2018 to 2020 LEXUS IS 300
- 2018 to 2020 LEXUS IS 350
- 2018 LEXUS IS 350C
- 2018 LEXUS IS F
- 2018 to 2020 LEXUS LC HYBRID
- 2018 to 2020 LEXUS LC500
- 2018 LEXUS LS
- 2018 to 2020 LEXUS LS HYBRID
- 2018 to 2020 LEXUS LS500
- 2018 to 2020 LEXUS LX570
- 2019 LEXUS NX
- 2018 to 2020 LEXUS NX HYBRID
- 2018 to 2020 LEXUS NX300
- 2018 to 2020 LEXUS RC 300
- 2018 to 2020 LEXUS RC 350
- 2018 to 2020 LEXUS RC F
- 2018 to 2020 LEXUS RX HYBRID
- 2018 to 2020 LEXUS RX350
- 2018 to 2020 LEXUS RX350L
- 2019 to 2020 LEXUS UX HYBRID
- 2019 to 2020 LEXUS UX200
- 2019 to 2020 LEXUS UX200 HYBRID
- 2018 to 2020 TOYOTA PRIUS C

## Other bulletins for the same vehicles and component

- [L\-SB\-0047\-18 Rev](/bulletins/10179769.md), 2020-09-14, Service bulletin: EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE. TSB: Some 2018 ? 2020 model year Lexus vehicles with Panasonic navigation \(version 1050\) or earlier may exhibit one or more of the following conditions: ?The analog clock shows one hour ahead, then immediately adjusts back one hour after ACC ON. ?No Sound and Reset when playing Spotify via Bluetooth Audio. Some 2018 ? 2020 model year Lexus vehicles with Panasonic navigation \(version 1030\) or earlier may exhibit one or more of the following conditions: ?WiFi becomes inoperative/could not be enabled. ?Navigation reset while driving. ?Navigation shows vehicle in the wrong location. Some 2019 model year ES 300h and ES 350 vehicles with Panasonic navigation \(version 1000\) may exhibit one or more of the following conditions: ?No sound after an incoming Bluetooth® phone call. ?Excessive severe weather alert messages. A software update is now available to address these conditions. Follow the Software Update Procedure in this bulletin to address these conditions.
- [T\-SB\-0003\-19 Obs](/bulletins/10173806.md), 2020-04-13, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. TSB: OBSOLETE NOTICE March 10, 2020: This bulletin is now obsolete. Please see T\-SB\-0024\-20.
- [T\-SB\-0003\-19\_Rev](/bulletins/10169441.md), 2019-12-16, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL. TSB: REVISION NOTICE November 25, 2019 Rev2: ? Applicability has been updated to include 2019 model year Corolla and Prius C vehicles. ? The faceplate ID applicability table has been updated. October 23, 2019 Rev1: ? The entire bulletin has been updated. Any previous printed versions of this bulletin should be discarded. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. T\-SB\-0234\-17. ? The Introduction and Software Update Procedure sections have been updated. Service Bulletin No. T\-SB\-0234\-17 is obsolete and any printed versions should be discarded.
- [T\-SB\-0234\-17\_Rev](/bulletins/10143941.md), 2018-08-20, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE. TSB: REVISION NOTICE July 20, 2018 Rev2 ? Applicability has been updated to include 2018 model year Corolla, Prius C, RAV4, and RAV4 HV vehicles. ? The entire bulletin has been updated. February 21, 2018 Rev1: ? The Introduction and Software Update sections have been updated. Any previous printed versions of this bulletin should be discarded. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. T\-SB\-0019\-16. ? The Software Update section has been updated. Service Bulletin No. T\-SB\-0019\-16 is obsolete and any printed versions should be discarded.
- [T\-TT\-0501\-18\_Rev](/bulletins/10142909.md), 2018-07-16, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. TT: Some customers may experience a voice recognition inoperative condition or abnormal Entune operation after performing an Entune update.
- [T\-SB\-0337\-17](/bulletins/10127066.md), 2018-01-16, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. TSB: Some customers may complain of the inability to use certain functions of the navigation/infotainment system while the vehicle is in motion. The following software update modifies the system functionality while the vehicle is in motion, improving customer experience. New software is available to address the following: ? Phone keypad unlocked while vehicle is in motion ? Contact list unlocked while vehicle is in motion ? Bluetooth connected phone switching while vehicle is in motion ? Navigation transition improvements \(if equipped\) ? Revised BT\-Audio help pop\-up ? Call history list call function improvements ? Reboot after coming out of Reverse ? Errors during phonebook transfer ? Sound settings reset after ignition key cycle ? Surround turns back on after key cycle ?Abnormal operation when listening to FM HD Radio

JSON: [/v1/bulletins/10179766](/v1/bulletins/10179766)

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