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Service bulletin Campaign T5I - D

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10179309
Published by NHTSA2020-09-03
Manufacturer's numberCampaign T5I - D
Manufacturer's date2020-08-24
NHTSA componentEQUIPMENT; ELECTRICAL SYSTEM

NHTSA's summary

Certain 2019 - 2020 MY NEXO (FE) vehicles may experience a condition in which the radio presets may reset during AVN start up. This service campaign provides the procedure to install an Audio Video Navigation (AVN) software update, which corrects this condition.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories

Vehicles listed
HYUNDAI NEXO2019, 2020

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
22V2580002022-04-14. ELECTRICAL SYSTEM:PROPULSION SYSTEM:FUEL CELL; FUEL SYSTEM, OTHER:DELIVERY
20V2130002020-04-09. ELECTRICAL SYSTEM:SOFTWARE

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
25-01-024H-1 TSB2025-05-27. Service campaign. Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Bluelink Service functions. This may be due to an irregular disconnection on Verizon’s communication network. Follow the procedure in this TSB to reestablish the connection via the AVN pinhole reset method.
25-01-024H EM2025-04-18. Service campaign. Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Bluelink Service functions. This may be due to an irregular disconnection on Verizon's communication network. If you are experiencing issues with remote commands, or other Bluelink services, please see the instructions below to reestablish the connection via the AVN pinhole reset method.
25-01-024H TSB2025-03-25. Service campaign. Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Bluelink Service functions. This may be due to an irregular disconnection on Verizon’s communication network. Follow the procedure in this TSB to reestablish the connection via the AVN pinhole reset method.
21-EM-004H2021-04-07. Service bulletin. This bulletin provides the service procedure for engine connecting rod bearing clearance testing. Perform the procedure outlined in this bulletin to fulfill the Bearing Clearance Test inspection requirements to determine next required steps.
21-BR-002H2021-04-07. Service bulletin. This bulletin provides best practice recommendations when performing brake service procedures.
21-BE-004H2021-04-06. Service bulletin. When using Wireless CarPlay, the system may intermittently auto disconnect. When Wireless CarPlay is disconnected, a pop up message “Phone Not Responding. Please reconnect it and try again” will appear on the radio screen.
21-EM-003H2021-04-06. Service bulletin. This bulletin provides the inspection procedure and repair guidelines for certain vehicles listed below.
20-BE-014H2021-01-09. Service bulletin. When using Wireless CarPlay, the system may intermittently auto disconnect. When Wireless CarPlay is disconnected, a pop up message “Phone Not Responding. Please reconnect it and try again” will appear on the radio screen.
20-FL-008H-12021-01-09. Service bulletin. This bulletin provides information on how to properly vent Hydrogen from a Nexo FCEV for maintenance or repairs.
20-01-039H2020-11-06. Service bulletin. This bulletin provides information and procedures for collecting OBD “In Use Monitor Performance Ratio” (IUMPR) data on certain 2019-2021MY vehicles at California dealers. This reporting is mandated by CARB (California Air Resources Board).