# Service bulletin B620119

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10179007
- Published by NHTSA: 2020\-08\-31
- Manufacturer's number: B620119
- Manufacturer's date: 2020\-07\-01
- NHTSA component: EQUIPMENT:ELECTRICAL

## NHTSA's summary

INSTRUMENT CLUSTER AND ONBOARD COMPUTER INTERMITTENTLY INOPERATIVE: The audio source, radio station, or music track cannot be changed using the MFL. Normal functionality may possibly return after a sleep cycle or a battery reset. This affects vehicles with: Integration level S18A\-18\-11\-5xx Live Cockpit Professional \(option code 6U3\) including the instrument cluster High 4.1. While the Kombi is not working properly the rest of the system is working properly. The customer can still use the Central Information Display \(CID\) for items such as entertainment settings, Driver Experience settings, etc, utilizing the I drive controller. The telephone functions are not affected. Unfavorable software at system start\-up.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10179007-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10179007-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2021 BMW 330E
- 2019 to 2020 BMW 330I
- 2018 to 2020 BMW 530E
- 2017 to 2020 BMW 530I
- 2018 to 2019 BMW 540D
- 2020 BMW 540D
- 2017 to 2020 BMW 540I
- 2018 to 2019 BMW 640I
- 2020 BMW 640I
- 2017 to 2019 BMW 740E
- 2017 to 2020 BMW 740I
- 2016 to 2017 BMW 740LI
- 2020 BMW 745E
- 2018 to 2019 BMW 750I
- 2016 to 2019 BMW 750LI
- 2020 BMW 840I
- 2018 to 2020 BMW B7 ALPINA
- 2018 BMW C 400 X
- 2017 BMW F800 R
- 2020 BMW M2
- 2020 BMW M340I
- 2018 to 2020 BMW M5
- 2017 BMW M550I
- 2018 to 2020 BMW M550I
- 2017 to 2020 BMW M760I
- 2020 BMW M8
- 2020 BMW M8 GRAN COUPE
- 2019 BMW M850I
- 2020 BMW M850I
- 2019 BMW M850XI
- 2020 BMW R 1250 GS ADVENTURE
- 2018 to 2020 BMW X3
- 2019 to 2020 BMW X4
- 2019 to 2020 BMW X5
- 2020 BMW X6
- 2020 BMW X6 M
- 2019 to 2020 BMW X7
- 2019 to 2020 BMW Z4

## Recalls for the same vehicles and component

- [18V918000](/recalls/nhtsa/18V918000.md), 2018-12-19: EQUIPMENT:OTHER:LABELS
- [18V652000](/recalls/nhtsa/18V652000.md), 2018-09-20: EQUIPMENT:ELECTRICAL
- [17V481000](/recalls/nhtsa/17V481000.md), 2017-07-28: EQUIPMENT

## Other bulletins for the same vehicles and component

- [B612723](/bulletins/10252023.md), 2024-04-01, Service bulletin: EQUIPMENT. The original Conditioned Based Service \(CBS\) Key data point closed with 23\-07 soft ware, all CBS systems are now collectively under analysis.
- [B511520](/bulletins/10252016.md), 2024-04-01, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Deactivated: Currently investigating other components that maybe playing a factors besides what is mentioned in the SIB. Topic is under investigation.
- [B660720](/bulletins/10250601.md), 2024-03-02, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. The functionality of the left rear SRR sensor could be reduced which would display the Driving Assistance Check Control Message.
- [B660820](/bulletins/10250600.md), 2024-03-02, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. The functionality of the right rear SRR sensor could be reduced which would display the "Driving Assistance"\- Check Control Message.
- [B610524](/bulletins/10249032.md), 2024-02-01, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM. The Central Information Display goes black intermittently due to resets of the Head Unit \(HU\-H3\). FaultB7F8F9 â“ âHU\-H: Resetâ will be stored in the HU\-H3.
- [B541319](/bulletins/10249025.md), 2024-02-01, Service bulletin: EQUIPMENT. The roller sunshade \(aka sun protection or sunblind\) of the front panoramic sunroof is bunching up during operation or may hang down and appear loose.
- [B653423](/bulletins/10245422.md), 2023-12-06, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Customers may state that the alarm system \(DWA\) is not active after locking their unoccupied vehicle. Depending on the vehicle’s equipment and settings, no acoustic or optical confirmation \(folding the mirrors/blinking confirmation\) is noticeable. Additionally, the red anti\-theft alarm LED in the interior mirror does not briefly flash every 2 seconds, indicating the alarm is armed.
- [B661523](/bulletins/10245420.md), 2023-12-06, Service bulletin: EQUIPMENT. Emergency Stop Assistant is activated. Thisicon will appear in the CID when this function is activated.
- [B612723](/bulletins/10245377.md), 2023-12-06, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. When using the Key Reader to retrieve CBS information from the customer key, no current vehicle data is available, or the data does not match the maintenance schedule.
- [B652823](/bulletins/10242874.md), 2023-10-01, Service bulletin: EQUIPMENT. Customers may be experiencing one or more of these following issues with Bluetooth operation: Bluetooth cannot be switched on or off in the head unit \(HU\-H4\) Paired mobile devices cannot be deleted Customer is unable to make phone calls or stream music with mobile device Customer is unable to connect a new mobile device via Bluetooth Mobile device does not automatically reconnect via Bluetooth in the next drive cycle \(after short sleep cycle\)

JSON: [/v1/bulletins/10179007](/v1/bulletins/10179007)

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