# Service bulletin S2008000010

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10178642
- Published by NHTSA: 2020\-08\-24
- Manufacturer's number: S2008000010
- Manufacturer's date: 2020\-07\-03
- NHTSA component: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM

## NHTSA's summary

Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10178642-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10178642-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories, Software

## Vehicles listed

- 2018 to 2020 ALFA ROMEO GIULIA
- 2018 to 2020 ALFA ROMEO STELVIO
- 2018 CHRYSLER 200
- 2018 to 2020 CHRYSLER 300
- 2018 to 2020 CHRYSLER PACIFICA
- 2018 to 2020 CHRYSLER PACIFICA PLUG\-IN HYBRID
- 2018 CHRYSLER TOWN AND COUNTRY
- 2018 to 2020 DODGE CARAVAN
- 2018 to 2020 DODGE CHALLENGER
- 2018 to 2020 DODGE CHARGER
- 2018 to 2020 DODGE DURANGO
- 2018 to 2019 DODGE GRAND CARAVAN
- 2018 to 2020 DODGE JOURNEY
- 2018 to 2019 FIAT 124 SPIDER
- 2018 to 2019 FIAT 500
- 2020 FIAT 500
- 2018 to 2020 FIAT 500X
- 2018 to 2019 FIAT SPIDER
- 2018 to 2020 JEEP CHEROKEE
- 2018 to 2020 JEEP COMPASS
- 2019 JEEP GLADIATOR
- 2020 JEEP GLADIATOR
- 2018 to 2020 JEEP GRAND CHEROKEE
- 2018 JEEP PATRIOT
- 2018 to 2020 JEEP RENEGADE
- 2018 to 2020 JEEP WRANGLER
- 2018 to 2020 RAM 1500
- 2018 to 2020 RAM 2500
- 2018 to 2020 RAM 3500
- 2018 to 2020 RAM 4500
- 2018 to 2020 RAM 5500
- 2018 to 2020 RAM PROMASTER
- 2018 to 2019 RAM PROMASTER CITY

## Recalls for the same vehicles and component

- [20V511000](/recalls/nhtsa/20V511000.md), 2020-08-27: ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION; ELECTRICAL SYSTEM:SOFTWARE
- [19V287000](/recalls/nhtsa/19V287000.md), 2019-04-10: AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE; ELECTRICAL SYSTEM:SOFTWARE
- [18V332000](/recalls/nhtsa/18V332000.md), 2018-05-17: ELECTRICAL SYSTEM:SOFTWARE; VEHICLE SPEED CONTROL:CRUISE CONTROL; ELECTRICAL SYSTEM:WIRING

## Other bulletins for the same vehicles and component

- [0802924](/bulletins/10251876.md), 2024-03-18, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Radio Over The Air Update from LR34.51 to LR35.41 Software Version Customer may experience one or more of the following: ? Mobile Wi\-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from LR34.51 to LR35.41. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024.
- [ReferenceY40](/bulletins/10251816.md), 2024-03-18, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. Customer Satisfaction Notification Y40 Control Module Software Updates
- [0824323](/bulletins/10248929.md), 2024-01-16, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. USB Software Update to 131.010.002 for RAN Radio The customer may describe the following: ? Wrong temperature information is displayed on the performance page. This bulletin involves inspecting the software level to see if the radio needs one or two USB flash drive\(s\) to update the radio software level to 131.010.002. CAUTION\! The repair procedure must be followed step by step. If the radio is not updated with the correct software level at the correct time the radio can be damaged or the updates won?t complete.
- [BulletinA](/bulletins/10240002.md), 2023-07-31, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Customer Satisfaction Notification ZD7 \- Radio Software Update
- [1806823](/bulletins/10239980.md), 2023-07-31, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN; EXTERIOR LIGHTING; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). Flash: Powertrain Control Module \(PCM\) Updates Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes \(DTCs\) have been set: ? P1404 \- EGR Position Sensor Rationality Closed. ? P2457 \- Exhaust Gas Recirculation Cooling System Performance. NOTE: P1404 \- EGR Position Sensor Rationality Closed DTC can be erroneously set when P2457 \-Exhaust Gas Recirculation Cooling System Performance DTC is set. In addition, the customer may notice one or more of the following conditions: ? \*\*Power Take Off \(PTO\) disable to high engine oil temperature \(DD DP with DF3 Only\).\*\* ? In PTO mode, transmission gear engagement is abrupt and idle speed is high when transitioning From Park To Drive/Reverse Gear. This bulletin involves reprogramming the PCM with the latest available software.
- [0810223](/bulletins/10236961.md), 2023-05-30, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Amplifier \(AMP\) Software Update
- [0809123](/bulletins/10236926.md), 2023-05-30, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Flash: Radio Frequency Hub Module \(RFHM\) Updates The customer may describe that they heard about these vehicles that can be unlawfully driven away by thieves when they are able to program new key fobs through the RFHM. Software enhancement include: ? Update to the RFHM software to prevent hackers from programming their own key fob to the vehicle. ? This is intended to deter an unwanted drive off of the vehicle without the customers knowledge.
- [0809223](/bulletins/10236924.md), 2023-05-30, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Flash: Radio Frequency Hub Module \(RFHM\) Updates The customer may describe that they heard about these vehicles that can be unlawfully driven away by thieves when they are able to program new key fobs through the RFHM. Software enhancement include: ? Update to the RFHM software to prevent hackers from programming their own key fob to the vehicle. ? This is intended to deter an unwanted drive off of the vehicle without the customers knowledge.
- [08\-229\-22](/bulletins/10229805.md), 2023-01-17, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Radio Over The Air Software Version Update to 22.66 This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from IR22.64 and IR22.65 to IR22.66. The national launch for the FOTA is expected to begin on January 09, 2023. ? Wi\-Fi hotspot connection not working. ? No internet connection message on the phone when trying to connect to a device
- [0815022](/bulletins/10225261.md), 2022-10-31, Service bulletin: AIR BAGS; ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. Flash: Heating Ventilation and Air Conditioning \(HVAC\) Updates This bulletin involves reprogramming the HVAC module with the latest available software. Customers may experience the following: During a remote start, the heated wheel, seat, mirrors and/or the ElectricBack Light \(EBL\) may not turn on.

JSON: [/v1/bulletins/10178642](/v1/bulletins/10178642)

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