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Service bulletin T-SB-0028-20 Rev

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10178526
Published by NHTSA2020-08-17
Manufacturer's numberT-SB-0028-20 Rev
Manufacturer's date2020-07-31
NHTSA componentSTRUCTURE; EQUIPMENT ADAPTIVE/MOBILITY

NHTSA's summary

TSB: All 2021 model year Toyota vehicles are equipped with driver side floor mat retainers to secure the floor mat in the correct position. In addition, some models may also utilize retainers for passenger side and rear seat floor mats. During Pre-Delivery Service (PDS), follow the appropriate Installation Procedure to attach the driver side, and if applicable, the passenger side and rear seat floor mats to the vehicle carpet using the floor mat retainers. If installation instructions are included in the floor mat kit, place the instructions in the vehicle?s glove box for customer reference.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame, Equipment and accessories

Vehicles listed
TOYOTA 4RUNNER2021
TOYOTA AVALON2021
TOYOTA C-HR2021
TOYOTA CAMRY2021
TOYOTA COROLLA2021
TOYOTA COROLLA HATCHBACK2021 (the catalog's model; the bulletin names a series or trim of it)
TOYOTA HIGHLANDER2021
TOYOTA LAND CRUISER2021
TOYOTA MIRAI2021
TOYOTA PRIUS2021
TOYOTA PRIUS PRIME2021 (the catalog's model; the bulletin names a series or trim of it)
TOYOTA RAV42021
TOYOTA RAV4 PRIME2021 (the catalog's model; the bulletin names a series or trim of it)
TOYOTA SEQUOIA2021
TOYOTA SUPRA2021
TOYOTA TACOMA2021
TOYOTA TUNDRA2021
TOYOTA VENZA HYBRID2021 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20235742023-10-26. Structure
23V7200002023-10-26. STRUCTURE:BODY:BUMPERS
22V4800002022-07-06. EQUIPMENT:OTHER:LABELS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
T-SB-0002-25 Rev12026-09-09. Service bulletin. Some 2019 – 2024 model year 4Runner vehicles may exhibit an abnormal noise that may be described as cracking, clicking, or creaking from the driver and/or passenger front seat cushion track. This condition may occur when the front seat cushion track is at the rearmost position.
T-SB-0040-24 Rev12026-07-08. Service bulletin. Some 2020 – 2026 model year Highlander and Highlander Hybrid vehicles may exhibit a water leak from the roof rack attachment clips. This may be caused by the sealant in the roof channel obstructing the proper seating position for the clip gasket.
T-SB-0097-23 Rev12026-05-08. Service bulletin. Some 2018 – 2024 model year Camry and 2018 – 2026 model year Camry Hybrid vehicles may exhibit the weatherstrip on the panoramic roof center glass peeling on the edges of the glass.
T-SB-0086-252025-12-05. Service bulletin. Some 2020 – 2023 model year Highlander and Highlander Hybrid vehicles may exhibit a condition in which the Power Back Door (PBD) will not open or close and/or stops moving while opening or closing. A modified PBD unit assembly is available to address these conditions.
23TE082025-12-05. Service campaign. Toyota has received some reports of paint peeling along the exterior door window frames, front inner fenders as can been seen with the hood open, and on the A-pillars on certain Tacoma vehicles with 040 Super White paint color. Although the vehicle paint is covered by Toyota’s New Vehicle Limited Warranty for three years, or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to the conditions described above.
23TE082025-09-09. Service bulletin. Customer Support Program 23TE08 Paint Repair Process Job Aid
23TE082025-09-09. Service bulletin. TECHNICAL INSTRUCTIONS FOR CUSTOMER SUPPORT PROGRAM 23TE08 COVERAGE FOR PAINT PEELING ON EXTERIOR DOOR FRAMES, FRONT INNER FENDERS AND A-PILLARS CERTAIN 2016-2022 MODEL YEAR TACOMA
23TE082025-09-09. Service campaign. Toyota has received some reports of paint peeling along the exterior door window frames, front inner fenders as can been seen with the hood open, and on the A-pillars on certain Tacoma vehicles with 040 Super White paint color. Although the vehicle paint is covered by Toyota’s New Vehicle Limited Warranty for three years, or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to the conditions described above.
T-SB-0099-24 Rev12025-02-12. Service bulletin. Some 2016 – 2022 model year Tacoma vehicles with Super White (040) paint may exhibit paint peeling along the exterior window door frames, inner fender edges under the hood, and/or A-pillars. The affected panel(s) require repainting to address this condition. The paint repair may need to be sublet to a body shop.
T-SB-0002-252025-02-12. Service bulletin. Some 2019 – 2024 model year 4Runner vehicles may exhibit a cracking noise from the driver and/or passenger front seat cushion track. This condition may occur when the front seat cushion track is at the rearmost position.