# Service bulletin PIP5731

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10178319
- Published by NHTSA: 2020\-08\-10
- Manufacturer's number: PIP5731
- Manufacturer's date: 2020\-06\-10
- NHTSA component: ENGINE; ELECTRICAL SYSTEM

## NHTSA's summary

This Preliminary information communicates During inspection of the vehicle for an unrelated concern the technician may notice that one or more of the following Cylinder Deactivation Performance DTC\(s\) P3498, P3499, P349A, P349B, P349C, P349D, P349E, or P349F may be set in history. and not requesting MIL. If any of these DTCs are requesting the MIL, please follow appropriate service information for diagnosis \& repair. This condition may be caused by the ECM hardware disabling the cylinder deactivation outputs for an ignition cycle due to low voltage transient during crank \& inadvertently causing one of the DTCs to set during an ignition cycle.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10178319-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10178319-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Engine

## Trouble codes named

P3498, P3499, P349A, P349B, P349C, P349D, P349E, P349F

## Vehicles listed

- 2021 CADILLAC ESCALADE NA
- 2021 CHEVROLET SUBURBAN
- 2021 CHEVROLET TAHOE
- 2021 GMC YUKON

## Recalls for the same vehicles and component

- [2025225](/recalls/tc/2025225.md), 2025-04-24: Engine
- [25V274000](/recalls/nhtsa/25V274000.md), 2025-04-24: ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL
- [21V421000](/recalls/nhtsa/21V421000.md), 2021-06-10: AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT; ELECTRICAL SYSTEM:SOFTWARE
- [20V790000](/recalls/nhtsa/20V790000.md), 2020-12-17: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

## Other bulletins for the same vehicles and component

- [N262552620](/bulletins/11032588.md), 2026-05-11, Service campaign: ENGINE. Certain vehicles may have a condition that could cause the cylinder 2 glow plug to fail. If this failure occurs, the Malfunction Indicator Light \(Check Engine Light\) will illuminate and a diagnostic trouble code will set. This special coverage covers the condition described above for a period of 15 years or 150,000 miles \(240,000 km\), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after May 11, 2026, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to May 11, 2026, must be submitted to the Service Contract provider. Vehicle owners or lessees who paid for repairs referenced in this Special Coverage \(“Customers”\) are eligible for reimbursement of their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursement is provided by GM solely in the interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties. Dealers are to replace the cylinder 2 glow plug as necessary. The repairs will be made at no charge to the customer.
- [N252494003\-02](/bulletins/11027714.md), 2026-01-21, Service campaign: ENGINE. Certain vehicles listed above, may have a condition where the connecting rod and/or crankshaft engine components in these vehicles may have manufacturing defects that can lead to engine damage and engine failure. This special coverage covers if an engine failure occurs in the vehicle as a result of the condition described above for a period of 10 years or 150,000 miles \(240,000 km\), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after May 23, 2025, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to May 23, 2025, must be submitted to the Service Contract provider. Vehicle owners or lessees who paid for repairs referenced in this Special Coverage \(“Customers”\) are eligible for reimbursement of their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursement is provided by GM solely in the interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties. Dealers are to replace the engine. The repairs will be made at no charge to the customer.
- [00\-06\-01\-026R](/bulletins/11026017.md), 2025-12-03, Service bulletin: ENGINE. This service bulletin provides information on replacing the intake manifold when the engine is replaced after severe internal engine damage.
- [25\-NA\-339](/bulletins/11025492.md), 2025-11-12, Service bulletin: ENGINE. Under Field Actions N252494000, N252494001, the service procedure includes performing a PICO test on vehicle engines within the identified suspect VIN population. If the engine passes the PICO test, the engine oil will be changed from 0W20 to Mobil 1 Supercar 0W40 dexosR. From that point forward, the engine must use 0W40 dexosR oil products for all future oil change services.
- [23\-NA\-170](/bulletins/11024486.md), 2025-10-25, Service bulletin: ELECTRICAL SYSTEM; ENGINE. This bulletin advises the tech to inspect deeper into what may be to main cause of an engine failure.
- [23\-NA\-153](/bulletins/11024485.md), 2025-10-25, Service bulletin: ENGINE. The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay.
- [22\-NA\-080](/bulletins/11024330.md), 2025-10-16, Service bulletin: ENGINE. This technical bulletin provides a procedure to replace the camshaft actuator magnet to correct customer concerns of engine related shudder.
- [N252508341](/bulletins/11023152.md), 2025-09-16, Service campaign: ENGINE. Certain vehicles listed above, may have a condition that could cause the engine coolant control valve to fail an onboard vehicle diagnostic test. If this condition were to occur, the Malfunction Indicator Lamp \(Check Engine Light\) will illuminate, and a diagnostic trouble code will set. Additionally in some cases, the engine cooling fans may run after the engine is switched off. Dealers are to replace the engine coolant control valve as necessary. The repairs will be made at no charge to the customer.
- [15\-NA\-010](/bulletins/11020254.md), 2025-07-07, Service bulletin: ENGINE. This service bulletin provides information to dealership personnel for new vehicles with less than 1,000 miles that may not pass California smog inspection or smog inspection in other states.
- [25\-NA\-100](/bulletins/11019503.md), 2025-06-12, Service bulletin: ENGINE. This warranty administration bulletin provides policy information on vehicles outside of a California Emissions State who move to and register their vehicle in a California Emission State may be entitled to the 7 year, 70,000\-mile Emission Select State Component Limited Warranty.

JSON: [/v1/bulletins/10178319](/v1/bulletins/10178319)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20PIP5731&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10178319&vehicle=Service%20bulletin%20PIP5731)