# Service bulletin NTB20\-050

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10178235
- Published by NHTSA: 2020\-08\-09
- Manufacturer's number: NTB20\-050
- Manufacturer's date: 2020\-07\-16
- NHTSA component: STRUCTURE; ELECTRICAL SYSTEM; LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK

## NHTSA's summary

POWER BACK DOOR WILL NOT OPERATE WITH REQUEST SWITCHES IF YOU CONFIRM On vehicles equipped with a Kick Motion Activated Liftgate, the back door \(liftgate\) will not open or close when requested to do so using the: • Intelligent Key • Back door request switch, located on the back door • Automatic back door switch, located on the instrument lower panel LH And DTC B2409 is either current or has been stored in the past. ACTION Replace the automatic back door control module. • Refer to the Electronic Service Manual \(ESM\) section: BODY EXTERIOR, DOORS, ROOF \& VEHICLE SECURITY \> DOOR \& LOCK \> WITH INTELLIGENT KEY SYSTEM \> REMOVAL AND INSTALLATION \> AUTOMATIC BACK DOOR CONTROL MODULE.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10178235-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10178235-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame, Electrical system, Latches and locks

## Trouble codes named

B2409

## Vehicles listed

- 2018 to 2020 NISSAN PATHFINDER
- 2018 to 2020 NISSAN ROGUE

## Recalls for the same vehicles and component

- [23V093000](/recalls/nhtsa/23V093000.md), 2023-02-16: ELECTRICAL SYSTEM:IGNITION:ANTI\-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

## Other bulletins for the same vehicles and component

- [ITB09\-063C](/bulletins/11031720.md), 2026-04-29, Service bulletin: STRUCTURE:BODY. CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS \(Federal Motor Vehicle Safety Standards\) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” \(metal plate or vinyl label\) is attached to the instrument panel or body on the driver side at the base of the windshield \(see Figure 1\). · The “Certification Label” \(vinyl adhesive label\) is located on the lower area of the driver side B\-Pillar \(see Figure 1\).
- [NTB09\-131C](/bulletins/11031705.md), 2026-04-29, Service bulletin: STRUCTURE:BODY. CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS \(Federal Motor Vehicle Safety Standards\) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” \(metal plate or vinyl label\) is attached to the instrument panel or body on the driver side at the base of the windshield \(see Figure 1\). · The “Certification Label” \(vinyl adhesive label\) is located on the lower area of the driver side B\-Pillar \(see Figure 1\).
- [NTB09\-131C](/bulletins/11031704.md), 2026-04-29, Service bulletin: STRUCTURE:BODY. CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS \(Federal Motor Vehicle Safety Standards\) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” \(metal plate or vinyl label\) is attached to the instrument panel or body on the driver side at the base of the windshield \(see Figure 1\). · The “Certification Label” \(vinyl adhesive label\) is located on the lower area of the driver side B\-Pillar \(see Figure 1\).
- [NTB15\-049CC](/bulletins/11031699.md), 2026-04-29, Service bulletin: ELECTRICAL SYSTEM. TELEMATICS SERVICE INFORMATION HINT: This bulletin applies to vehicles equipped with a 4G network compatible TCU. TCUs compatible with 3G network only are no longer supported. SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device called a Telematics Communication Unit \(TCU\). With an active NissanConnect® Services subscription, the TCU communicates with the NissanConnect® Services Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set\-up and maintain the telematics system for the APPLIED VEHICLES. · A table has been provided on the next page that lists the steps required to successfully configure a TCU after it has been replaced. · A CHECK\-OFF SHEET has been provided on page 20 to print and check off steps as they are performed. Staple the completed CHECK\-OFF SHEET to the repair order.
- [NTB19\-042F](/bulletins/11014472.md), 2025-02-25, Service bulletin: FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING; ELECTRICAL SYSTEM; SERVICE BRAKES. AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING APPLIED SYSTEMS: Vehicles equipped with a lane camera \(see Figure 1\) SERVICE INFORMATION If the Automatic Emergency Braking \(AEB\) warning light or is blinking \(but not illuminated steadily\) or the customer states it is blinking, and there are no related DTCs, inspect the windshield. A blinking AEB warning light may occur under the following conditions: • When contamination or foreign material adhere to the lane camera viewing window on the windshield. • When driving while it is snowing or when frost forms on the lane camera viewing window on the windshield. • When the lane camera viewing window on the windshield is temporarily fogged up. Figure 1 Nissan Bulletins are intended for use by qualified technicians, not 'do\-it\-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know\-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. HINT: o Refer to the applicable ESM for diagnosis if DTCs are present in the Laser/Radar, ICC/ADAS, or Lane Camera systems. o For further information: • Refer to the following pages. • Use the search keyword “blinking” in the ESM.
- [NTB19\-033G](/bulletins/11014471.md), 2025-02-25, Service bulletin: SERVICE BRAKES; FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL; FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING; ELECTRICAL SYSTEM. INTELLIGENT CRUISE CONTROL INOPERATIVE AND AEB/FEB WARNING LIGHT ON OR RADAR OBSTRUCTION MESSAGE DISPLAYED WITH DTC C1A16 OR C2582 IF YOU CONFIRM IMPORTANT: The purpose of ACTION \(on the next page\) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair. Nissan Bulletins are intended for use by qualified technicians, not 'do\-it\-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know\-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. The customer states that the ICC stopped working while driving, OR The customer states that the AEB/FEB warning light is ON, or turned ON, while driving \(Figure 1\), OR The message “Unavailable Front Radar Obstruction” or “Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner's Manual” has displayed while driving \(Figure 2\). AND DTC C1A16, C1A16\-97, C2582, or C2582\-97 is the ONLY DTC stored. Figure 1 Figure 2 This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner’s Manual
- [NTB20\-066C](/bulletins/11009069.md), 2024-10-22, Service bulletin: LANE DEPARTURE: ASSIST; LANE DEPARTURE: WARNING; ELECTRICAL SYSTEM. LANE CAMERA AIMING VEHICLE REFERENCE VALUES NOT IN ESM SERVICE INFORMATION If the lane camera requires aiming, the values in Table A on page 4 must be used. • For all other models/model years, consult the Electronic Service Manual \(ESM\).
- [NTB21\-106B](/bulletins/11004969.md), 2024-07-19, Service bulletin: ELECTRICAL SYSTEM. DTC C1A17\-49 OR C2580\-49 STORED IN LASER/RADAR This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [NTB17\-127C](/bulletins/11004963.md), 2024-07-19, Service bulletin: ELECTRICAL SYSTEM. INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
- [NTB13\-107G](/bulletins/11004962.md), 2024-07-19, Service bulletin: ELECTRICAL SYSTEM. VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

JSON: [/v1/bulletins/10178235](/v1/bulletins/10178235)

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