Service bulletin SSPA6a
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10177977 |
| Published by NHTSA | 2020-08-05 |
| Manufacturer's number | SSPA6a |
| Manufacturer's date | 2020-07-20 |
| NHTSA component | AIR BAGS; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
NHTSA's summary
SSPA6 - 2016 CX-5 - PASSENGER FRONTAL AIR BAG CONCERN SPECIAL SERVICE PROGRAM: Action required: As previously advised the MDRT Tool loaner software expired July 15, 2020. All dealers must return their MDRT SSPA6 Tool to Mazda with a Warranty Part Return Shipping label by August 21, 2020. Any MDRT SSPA6 Tool not returned to Mazda by that time will incur a $1,000.00 missing tool charge. New Mazda dealers that do not have this tool, please fill out the Dealer Recall Help form on MXConnect > Warranty to advise you do not have the tool.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Air bags, Equipment and accessories, Labels and manuals
| MAZDA CX-5 | 2016 |
|---|
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| SSPA6 FCa | 2025-05-05. Service campaign. Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on certain 2016 CX-5 vehicles built from November 1, 2014 through May 13, 2016. If you are a recipient of this notice, your vehicle is included in Special Service Program (SSP) A6. What is the problem? Certain 2016 CX-5 vehicles were evaluated under NHTSA’s new frontal oblique crash test, and the evaluation revealed that the fabric of the passenger frontal air bag may be torn during deployment of the air bag. NHTSA performed a frontal oblique crash being evaluated for inclusion in the New Car Assessment Program (NCAP). The NCAP test being evaluated is not a requirement of the current vehicle safety regulations or NCAP ratings, but will be used for NCAP safety ratings for future model year vehicles. Even though 2016 CX-5 vehicles fully satisfy the current vehicle safety regulations, we are conducting the SSP to minimize any potential safety risk. Action required: As previously advised the MDRT Tool loaner software expired July 15, 2020. All dealers must return their MDRT SSPA6 Tool to Mazda with a Warranty Part Return Shipping label by August 21, 2020. Any MDRT SSPA6 Tool not returned to Mazda by that time will incur a $1,000.00 missing tool charge. New Mazda dealers that do not have this tool, please fill out the Dealer Recall Help form on MXConnect > Warranty to advise you do not have the tool. |
|---|---|
| SSPA6 Repair | 2025-04-02. Service campaign. Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on certain 2016 CX-5 vehicles built from November 1, 2014 through May 13, 2016. If you are a recipient of this notice, your vehicle is included in Special Service Program (SSP) A6. What is the problem? Certain 2016 CX-5 vehicles were evaluated under NHTSA’s new frontal oblique crash test, and the evaluation revealed that the fabric of the passenger frontal air bag may be torn during deployment of the air bag. NHTSA performed a frontal oblique crash being evaluated for inclusion in the New Car Assessment Program (NCAP). The NCAP test being evaluated is not a requirement of the current vehicle safety regulations or NCAP ratings, but will be used for NCAP safety ratings for future model year vehicles. Even though 2016 CX-5 vehicles fully satisfy the current vehicle safety regulations, we are conducting the SSP to minimize any potential safety risk. Action required: As previously advised the MDRT Tool loaner software expired July 15, 2020. All dealers must return their MDRT SSPA6 Tool to Mazda with a Warranty Part Return Shipping label by August 21, 2020. Any MDRT SSPA6 Tool not returned to Mazda by that time will incur a $1,000.00 missing tool charge. New Mazda dealers that do not have this tool, please fill out the Dealer Recall Help form on MXConnect > Warranty to advise you do not have the tool. |
| SSPA6 FC | 2025-04-02. Service campaign. Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on certain 2016 CX-5 vehicles built from November 1, 2014 through May 13, 2016. If you are a recipient of this notice, your vehicle is included in Special Service Program (SSP) A6. What is the problem? Certain 2016 CX-5 vehicles were evaluated under NHTSA’s new frontal oblique crash test, and the evaluation revealed that the fabric of the passenger frontal air bag may be torn during deployment of the air bag. NHTSA performed a frontal oblique crash being evaluated for inclusion in the New Car Assessment Program (NCAP). The NCAP test being evaluated is not a requirement of the current vehicle safety regulations or NCAP ratings, but will be used for NCAP safety ratings for future model year vehicles. Even though 2016 CX-5 vehicles fully satisfy the current vehicle safety regulations, we are conducting the SSP to minimize any potential safety risk. Action required: As previously advised the MDRT Tool loaner software expired July 15, 2020. All dealers must return their MDRT SSPA6 Tool to Mazda with a Warranty Part Return Shipping label by August 21, 2020. Any MDRT SSPA6 Tool not returned to Mazda by that time will incur a $1,000.00 missing tool charge. New Mazda dealers that do not have this tool, please fill out the Dealer Recall Help form on MXConnect > Warranty to advise you do not have the tool. |
| SA-008-24 | 2024-03-06. Service bulletin. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. |
| SA-032-23a | 2023-11-02. Service bulletin. If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. |
| SA-036-23 | 2023-07-05. Service bulletin. Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure. |
| SA-016-23 | 2023-04-04. Service bulletin. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method |
| SA-016-22a | 2023-01-05. Service bulletin. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method |
| SA-041-22c | 2022-12-02. Service bulletin. Some customers may complain about infotainment center display: * Ghost Touch * DTC B108E:04 may be stored (Touch screen operates by itself) * Surface Peeling * DTC B108E:04 may be stored * Spider Cracks * White dots |
| 22-01R | 2022-12-02. Service bulletin. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit as the supply chain has been heavily impacted due to the global shortage of semiconductors. Please use the table below when ordering the screen repair kits. This can also be found in Service Alert SA-041/22. |