# Service bulletin SSM 49032

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10177876
- Published by NHTSA: 2020\-08\-04
- Manufacturer's number: SSM 49032
- Manufacturer's date: 2020\-07\-29
- NHTSA component: BACK OVER PREVENTION; ELECTRICAL SYSTEM; EQUIPMENT

## NHTSA's summary

Some 2020 Corsair/Explorer/Super Duty vehicles built on or before 27\-May\-2020 and not equipped with a 360\-camera system may exhibit various rear parking aid camera concerns such as poor image quality, flickering and/or completely inoperative. If a vehicle exhibits any of these conditions, replace the rear parking aid camera. Refer to Workshop Manual \(WSM\), Section 413\-13. For claiming, use causal part 19G490 and any applicable labor operations in Section 11 of the Service Labor Time Standards \(SLTS\) Manual

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10177876-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10177876-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Driver assistance, Electrical system, Equipment and accessories, Backup camera

## Vehicles listed

- 2020 FORD EXPLORER
- 2020 FORD F\-250 SD
- 2020 FORD F\-350 SD
- 2020 FORD F\-450 SD
- 2020 FORD F\-550 SD
- 2020 FORD F\-650 SD
- 2020 FORD F\-750 SD
- 2020 LINCOLN CORSAIR

## Recalls for the same vehicles and component

- [26V123000](/recalls/nhtsa/26V123000.md), 2026-03-03: BACK OVER PREVENTION:SOFTWARE
- [25V686000](/recalls/nhtsa/25V686000.md), 2025-10-10: BACK OVER PREVENTION:SOFTWARE
- [25V510000](/recalls/nhtsa/25V510000.md), 2025-08-08: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [25V442000](/recalls/nhtsa/25V442000.md), 2025-06-27: BACK OVER PREVENTION:SOFTWARE
- [25V159000](/recalls/nhtsa/25V159000.md), 2025-03-14: BACK OVER PREVENTION:SOFTWARE
- [25V048000](/recalls/nhtsa/25V048000.md), 2025-01-31: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [24V188000](/recalls/nhtsa/24V188000.md), 2024-03-08: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [23V342000](/recalls/nhtsa/23V342000.md), 2023-05-12: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [23V305000](/recalls/nhtsa/23V305000.md), 2023-04-28: BACK OVER PREVENTION:DISPLAY FUNCTION
- [23V022000](/recalls/nhtsa/23V022000.md), 2023-01-23: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

## Other bulletins for the same vehicles and component

- [25N17](/bulletins/11030282.md), 2026-03-27, Other: LANE DEPARTURE: BLIND SPOT DETECTION; BACK OVER PREVENTION: WARNINGS; BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING; UNKNOWN OR OTHER. Advance Notice – Customer Satisfaction Program 25N17 Certain 2015\-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Required After Dealer Evaluation
- [TSB 23\-2082](/bulletins/10233593.md), 2023-04-04, Service bulletin: POWER TRAIN; BACK OVER PREVENTION:SOFTWARE. Some 2020\-2022 F\-Super Duty vehicles equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp \(MIL\) with diagnostic trouble codes \(DTC\) P0315, P054F, P054E, P2A00, P2A01, and/or P02ED stored in the powertrain control module \(PCM\). This may be due to the software in the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM and the transmission control module \(TCM\).
- [SSM 51391](/bulletins/10232484.md), 2023-03-04, Service bulletin: BACK OVER PREVENTION. Some 2020\-2021 Explorer vehicles with 2.3L engine may exhibit a lack of heat from the passenger side vents of the vehicle when using the climate control. When diagnosing for insufficient, erratic or no heat from passenger side vents, perform Workshop Manual \(WSM\) pinpoint \(PPT\) tests K, and referred pinpoint tests G/H, and/or AE as applies. If WSM PPT tests are inconclusive, replace heater core per WSM Section 412\-00.
- [SSM 51263](/bulletins/10228880.md), 2023-01-06, Service bulletin: BACK OVER PREVENTION; STRUCTURE:BODY:DOOR. Some 2015\-2023 F\-150, 2017\-2022 F\-Super Duty, and 2019\-2023 Ranger vehicles may exhibit dust ingress into the cabin through the doors or air extractors. This may be due to the climate control system being in recirculation mode as a result of the recirculation button being on or automatic strategies for heating/cooling efficiency. To minimize dust ingress when driving in off\-road or secondary road conditions, make sure that all doors and windows are fully closed and the climate control system is switched to defrost on and the instrument panel and footwell air vents are switched to off. Temperature and fan settings may be adjusted as desired. Alternatively, max defrost can be activated which will adjust all settings automatically. Operating in defrost mode will keep constant air flow through the rear air extractors and other small areas, helping minimize dust ingress.
- [SSM 51254](/bulletins/10228871.md), 2023-01-05, Service bulletin: BACK OVER PREVENTION:SOFTWARE; ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR. Some 2020\-2022 Escape/Corsair/F\-53 Motorhome/F\-59 Commercial Stripped Chassis, 2021\-2023 F\-650/F\-750/E\-Series, and 2021\-2022 Bronco Sport vehicles may exhibit an intermittent no crank/no start condition and/or an intermittent blank instrument panel cluster \(IPC\)/SYNC touchscreen. This may be due to the software in the gateway module \(GWM\). To correct the condition, reprogram the GWM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use causal part 14F642 and the applicable labor operations of Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [SSM 51248](/bulletins/10228866.md), 2023-01-05, Service bulletin: BACK OVER PREVENTION:SOFTWARE. Some 2015\-2020 Edge, 2016\-2018 MKX, 2019\-2020 Nautilus, 2018\-2021 Expedition/Navigator, and 2020\-2021 Escape/Corsair/Explorer/Aviator vehicles may exhibit an inoperative power liftgate. This may be due to the rear gate trunk module \(RGTM\) software. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [SSM 51169](/bulletins/10226727.md), 2022-11-29, Service bulletin: BACK OVER PREVENTION:DISPLAY FUNCTION. Some 2020\-2022 Aviator/Explorer Hybrid vehicles may experience a concern where the EV power flow does not display in the center display screen. This may be due to accessory protocol interface module \(APIM\) software. To correct the condition, run the APIM\-SYNC Module \(APIM\) Standard Programming application using the latest software level of the Ford Diagnosis and Repair System \(FDRS\). For claiming, use causal part 14G371 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [TSB 22\-2254](/bulletins/10214878.md), 2022-07-01, Service bulletin: BACK OVER PREVENTION:SOFTWARE. Some 2019\-2020 Edge/F\-150/Fusion/Continental/MKZ/Nautilus, 2019\-2021 Mustang/Ranger/Transit Connect, 2020\-2021 EcoSport/Escape/Expedition/Explorer/F\-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020\-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module \(APIM\) software.
- [SSM 50659](/bulletins/10210240.md), 2022-04-13, Service bulletin: BACK OVER PREVENTION; EQUIPMENT; ELECTRICAL SYSTEM. Some 2017\-2022 Transit Connect/Transit/Explorer vehicles equipped with a fleet telematics global positioning system \(GPS\) and a connected human machine interface \(HMI\) radio \(CHR\) may experience concerns with rear camera zoom, wrong map matching or a blank display. If these concerns are present, it's likely to be a software issue caused by the audio control module \(ACM\) that can be remedied by updating the ACM software to the latest level with the FDRS application. If the update does not resolve the concern, refer to the Workshop Manual. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [SSM 49756](/bulletins/10191521.md), 2021-05-03, Service bulletin: BACK OVER PREVENTION:SOFTWARE. Some 2018\-2021 vehicles supported by FDRS may not list a software update for a module under the SW Updates tab although an SSM or TSB is published for a software update. This may be due to the module already being at the latest software level. A later software level may have been programmed at the assembly plant, during a previous dealer visit or by an over the air \(OTA\) update for vehicles that have automatic updates enabled in the SYNC system settings. To review a vehicle's OTA update history, visit the Connected Vehicle \> OTA Dashboard tab in OASIS. Information about the OTA Dashboard can be found on FMCDealer.com when performing a search on OTA History Job Aid.

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