Service bulletin 02-005-20-3688

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10177842
Published by NHTSA	2020-08-04
Manufacturer's number	02-005-20-3688
Manufacturer's date	2020-07-22
NHTSA component	SUSPENSION; EQUIPMENT

NHTSA's summary

Some customers may complain about a knocking noise heard from the rear suspension while driving on rough road. The noise may be caused by a broken bound (bump) stopper that breaks because of deterioration from environmental factors and bad road conditions. To eliminate this concern, a dust boot has been added in order to protect the bound (bump) stopper from water and the mounting rubber has been changed accordingly.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories, Suspension

Vehicles listed
MAZDA MAZDA2	2016, 2017, 2018, 2019

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SA-027-24	2024-05-04. Service bulletin. Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
09-003-23b	2024-01-06. Service bulletin. Some customers may complain about infotainment center display: Center display touchscreen operates by itself (Ghost Touch). The film of the center display may be peeled off. White dots may appear on the center display NOTE: The occurrence of the symptoms depends on the vehicle model and the parts.
01-007-23a	2023-12-05. Service bulletin. The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
SA-032-23a	2023-11-02. Service bulletin. If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
SA-016-23	2023-04-04. Service bulletin. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
09-003-23a	2023-02-02. Service bulletin. Some customers may complain about infotainment center display: - Center display touchscreen operates by itself (Ghost Touch). - The film of the center display may be peeled off. - White dots may appear on the center display NOTE: The occurrence of the symptoms depends on the vehicle model and the parts. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit.
09-003-23	2023-02-02. Service bulletin. Some customers may complain about infotainment center display: - Center display touchscreen operates by itself (Ghost Touch). - The film of the center display may be peeled off. - White dots may appear on the center display NOTE: The occurrence of the symptoms depends on the vehicle model and the parts. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit.
SA-001-23a	2023-02-02. Service bulletin. Some customers may complain about infotainment center display: - Ghost Touch - DTC B108E:04 may be stored (Touch screen operates by itself) - Surface Peeling - DTC B108E:04 may be stored - Spider Cracks - White dots IMPORTANT NOTE: DO NOT replace the infotainment center display assembly. Low cost repair kits are available to repair the infotainment center display screen.
SA-001-23	2023-02-02. Service bulletin. Some customers may complain about infotainment center display: - Ghost Touch - DTC B108E:04 may be stored (Touch screen operates by itself) - Surface Peeling - DTC B108E:04 may be stored - Spider Cracks - White dots IMPORTANT NOTE: DO NOT replace the infotainment center display assembly. Low cost repair kits are available to repair the infotainment center display screen.
RF-22-01R3	2023-02-02. Service bulletin. This Parts Flash replaces RF-22-01R2 released January 04, 2022. It includes new display repair kit part numbers for the 2018-2019 Mazda2, 2018-2020 CX-3 and 2018-2020 MX-5. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit as the supply chain has been heavily impacted due to the global shortage of semiconductors.