# Service bulletin Customer Support

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10177791
- Published by NHTSA: 2020\-08\-03
- Manufacturer's number: Customer Support
- Manufacturer's date: 2020\-06\-25
- NHTSA component: STRUCTURE; STRUCTURE:BODY:DOOR

## NHTSA's summary

RE: Lexus has received reports regarding rear inside door handles in certain 2016 ? 2018 model year RX 350 and RX 450h vehicles. These reports have indicated there is a possibility that the inside door handles can break where the latch release cable is attached if the handle is repeatedly used with high force. If this occurs, the inside door handle can become inoperative. Although the rear inside door handles are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles \(whichever comes first\), we at Lexus care about the customers? ownership experience. Lexus is providing coverage for repairs related to the rear inside door handle becoming inoperative.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10177791-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10177791-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame

## Vehicles listed

- 2016 to 2018 LEXUS RX HYBRID
- 2016 to 2018 LEXUS RX350

JSON: [/v1/bulletins/10177791](/v1/bulletins/10177791)

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