# Service bulletin L\-SB\-0023\-20 A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10177780 - Published by NHTSA: 2020\-08\-03 - Manufacturer's number: L\-SB\-0023\-20 - Manufacturer's date: 2020\-06\-23 - NHTSA component: WHEELS ## NHTSA's summary TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004\-01, SU001\-08, and L\-SB\-0174\-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Lexus vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin. ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10177780-0001.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10177780-9999.pdf) The document is the manufacturer's. This site does not hold it. ## Components Wheels ## Vehicles listed - 2010 to 2019 LEXUS CT HYBRID - 2002 to 2003 LEXUS ES - 2005 LEXUS ES - 2008 to 2009 LEXUS ES - 2011 to 2013 LEXUS ES - 2019 LEXUS ES - 2004 LEXUS ES 330 - 2007 LEXUS ES 350 - 2014 LEXUS ES 350 - 2012 to 2021 LEXUS ES HYBRID - 2002 to 2003 LEXUS ES300 - 2005 to 2006 LEXUS ES300 - 2013 LEXUS ES300 - 2005 to 2006 LEXUS ES330 - 2010 LEXUS ES330 - 2007 to 2013 LEXUS ES350 - 2015 to 2021 LEXUS ES350 - 2002 to 2013 LEXUS GS - 2013 to 2019 LEXUS GS 200T - 2006 to 2020 LEXUS GS 350 - 2004 LEXUS GS 430 - 2015 to 2020 LEXUS GS F - 2006 to 2011 LEXUS GS HYBRID - 2013 LEXUS GS HYBRID - 2016 to 2019 LEXUS GS HYBRID - 2002 to 2009 LEXUS GS300 - 2013 to 2020 LEXUS GS300 - 2002 to 2003 LEXUS GS430 - 2005 to 2009 LEXUS GS430 - 2007 to 2009 LEXUS GS450H - 2012 LEXUS GS450H - 2014 to 2015 LEXUS GS450H - 2006 to 2017 LEXUS GS460 - 2003 LEXUS GX - 2005 to 2014 LEXUS GX - 2004 LEXUS GX 470 - 2010 to 2021 LEXUS GX460 - 2003 LEXUS GX470 - 2005 to 2009 LEXUS GX470 - 2010 to 2017 LEXUS HS 250 HYBRID - 2002 to 2007 LEXUS IS - 2006 to 2017 LEXUS IS 250 - 2010 to 2017 LEXUS IS 250C - 2002 to 2021 LEXUS IS 300 - 2006 to 2021 LEXUS IS 350 - 2010 to 2018 LEXUS IS 350C - 2008 to 2018 LEXUS IS F - 2015 to 2017 LEXUS IS200T - 2018 to 2021 LEXUS LC HYBRID - 2018 to 2021 LEXUS LC500 - 2010 to 2011 LEXUS LFA - 2012 to 2013 LEXUS LFA - 2014 to 2017 LEXUS LFA - 2002 to 2012 LEXUS LS - 2016 LEXUS LS - 2018 LEXUS LS - 2004 LEXUS LS 430 - 2007 LEXUS LS 460 - 2011 LEXUS LS 460 - 2018 to 2021 LEXUS LS HYBRID - 2002 to 2003 LEXUS LS430 - 2005 to 2006 LEXUS LS430 - 2008 to 2010 LEXUS LS460 - 2012 to 2017 LEXUS LS460 - 2018 to 2021 LEXUS LS500 - 2008 to 2017 LEXUS LS600H - 2002 to 2003 LEXUS LX - 2005 to 2007 LEXUS LX - 2009 to 2010 LEXUS LX - 2004 LEXUS LX 470 - 2008 LEXUS LX 570 - 2011 LEXUS LX 570 - 2002 to 2003 LEXUS LX470 - 2005 to 2007 LEXUS LX470 - 2009 to 2021 LEXUS LX570 - 2014 to 2021 LEXUS NX HYBRID - 2014 to 2017 LEXUS NX200T - 2018 to 2021 LEXUS NX300 - 2014 to 2017 LEXUS RC 200T - 2014 to 2021 LEXUS RC 300 - 2014 to 2021 LEXUS RC 350 - 2014 to 2021 LEXUS RC F - 2002 to 2011 LEXUS RX - 2013 LEXUS RX 350 - 2014 LEXUS RX 351 - 2004 to 2008 LEXUS RX HYBRID - 2011 to 2021 LEXUS RX HYBRID - 2002 to 2003 LEXUS RX300 - 2004 to 2011 LEXUS RX330 - 2004 to 2012 LEXUS RX350 - 2014 to 2021 LEXUS RX350 - 2010 LEXUS RX450H - 2004 LEXUS SC 430 - 2002 to 2003 LEXUS SC430 - 2005 to 2015 LEXUS SC430 - 2019 to 2021 LEXUS UX HYBRID - 2019 to 2021 LEXUS UX200 ## Other bulletins for the same vehicles and component - [Lexus PRO19\-02 \-](/bulletins/10207945.md), 2022-02-14, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; TIRES; WHEELS. POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing \& Resource Center in Dealer Daily as well. - [L\-SB\-0029\-19](/bulletins/10162250.md), 2019-07-08, Service bulletin: WHEELS. TSB: Some 2011 ? 2019 model year Lexus vehicles \(including RX350HL, RX450HL, LS460L, and LS600HL\) with super chrome wheel finishes may become discolored and/or damaged when aftermarket cleaners, polishes, or brake dust removal products are used on wheels with super chrome finishes. Wheel cleaners and polish that contain acidic substances may damage the clear coat of the wheel, resulting in the undercoating \(black\) to become visible. See Figures 1 and 2 below for examples of wheel finishes damaged by aftermarket products. NOTE If using a wheel cleaning product, first test it in an area NOT visible to the customer. JSON: [/v1/bulletins/10177780](/v1/bulletins/10177780) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20L-SB-0023-20&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10177780&vehicle=Service%20bulletin%20L-SB-0023-20)