# Service bulletin SSM 48989

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10177703
- Published by NHTSA: 2020\-08\-04
- Manufacturer's number: SSM 48989
- Manufacturer's date: 2020\-07\-10
- NHTSA component: STEERING

## NHTSA's summary

Some 2017\-2019 Explorer/Police Interceptor Utility vehicles may exhibit various noise concerns while turning. Workshop Manual \(WSM\), Section 211\-02 Power Steering \> Diagnosis and Testing has been updated with improved information to aid with accurate noise diagnosis. Replacing the steering gear may not necessarily eliminate the noise concern. Use Chassis Ears on all suspected components to accurately diagnose noise concerns.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10177703-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10177703-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Steering

## Vehicles listed

- 2017 to 2019 FORD EXPLORER
- 2017 to 2019 FORD EXPLORER POLICE INTERCEPT

## Recalls for the same vehicles and component

- [2017415](/recalls/tc/2017415.md), 2017-08-30: Steering
- [17V530000](/recalls/nhtsa/17V530000.md), 2017-08-28: STEERING

## Other bulletins for the same vehicles and component

- [SSM 48834](/bulletins/10176121.md), 2020-06-04, Service bulletin: STEERING. Some 2017\-2019 Explorer/Police Interceptor Utility vehicles may exhibit various noise concerns while turning. Workshop Manual \(WSM\), Section 211\-02 Power Steering \> Diagnosis and Testing is in the process of being updated with improved information to aid with accurate noise diagnosis. Replacing the steering gear may not necessarily eliminate the noise concern. Use Chassis Ears on all suspected components to accurately diagnose noise concerns. Monitor OASIS for updates.
- [SSM 47638](/bulletins/10152466.md), 2019-01-07, Service bulletin: STEERING; STEERING: STEERING WHEEL/HANDLE BAR. 2013\-2019 vehicles equipped with a LKS system with customer complaints of steering wheel vibration, steering pull or vehicle drift may be due to an alert and/or steering aid input from the LKS. The LKS system detects unintentional drifting toward the outside of the lane and alerts and/or aids vehicle to stay in the lane. Be sure the customer understands how the lane departure warning feature settings work for Alert \(steering wheel vibration\) and Aid \(steering input toward lane center\). Further information on the LKS can be found in the owners manual. If the customers concern is due to the LKS functioning as intended, do not attempt to repair.
- [SSM 47489](/bulletins/10144947.md), 2018-09-24, Service bulletin: STEERING. When connecting the Vehicle Communication Module \(VCM\) and Integrated Diagnostic System \(IDS\) or Ford Diagnosis and Repair System \(FDRS\) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes \(DTCs\), no start, no crank conditions or the IPC inoperative. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.
- [SSM 46022](/bulletins/10092562.md), 2017-02-23, Service bulletin: STEERING; ELECTRICAL SYSTEM. WHEN HOOKING UP THE VEHICLE COMMUNICATION MODULE \(VCM\) AND INTEGRATED DIAGNOSTIC SYSTEM \(IDS\) TO THE DLC LOCATED ON THE DRIVER SIDE UNDER THE STEERING COLUMN AT THE GWM, MAKE SURE THAT THE IGNITION IS OFF BEFORE CONNECTING TO IDS. IF THE IGNITION IS ON OR THE ENGINE IS RUNNING DURING THE HOOK UP, IT CAN RESULT IN VARIOUS WARNING LIGHTS BEING ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES \(DTCS\), NO START OR NO CRANK CONDITIONS OR THE CLUSTER INOPERATIVE. FOR LINCOLN VEHICLES, THIS INFORMATION IS NOW LISTED IN THE TECHNICAL INSPECTION AND POST ROAD TEST SECTIONS OF EPDI ON THE PTS WEBSITE. IF A VEHICLE DISPLAYS THESE ISSUES, DISCONNECT THE EQUIPMENT FROM THE DLC AND REINSTALL WITH THE IGNITION OFF. CLEAR ANY DTCS PRESENT AND RETEST.
- [SSM 46118](/bulletins/10090662.md), 2017-02-07, Service bulletin: STEERING. WHEN HOOKING UP THE VEHICLE COMMUNICATION MODULE \(VCM\) AND INTEGRATED DIAGNOSTIC SYSTEM \(IDS\) TO THE DLC LOCATED ON THE DRIVER SIDE UNDER THE STEERING COLUMN AT THE GWM, MAKE SURE THAT THE IGNITION IS OFF BEFORE CONNECTING TO IDS. IF THE IGNITION IS ON OR THE ENGINE IS RUNNING DURING THE HOOK UP, IT CAN RESULT IN VARIOUS WARNING LIGHTS BEING ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES \(DTCS\), NO START OR NO CRANK CONDITIONS OR THE CLUSTER INOPERATIVE. FOR LINCOLN VEHICLES, THIS INFORMATION IS NOW LISTED IN THE TECHNICAL INSPECTION AND POST ROAD TEST SECTIONS OF EPDI ON THE PTS WEBSITE. IF A VEHICLE DISPLAYS THESE ISSUES, DISCONNECT THE EQUIPMENT FROM THE DLC AND REINSTALL WITH THE IGNITION OFF. CLEAR ANY DTCS PRESENT AND RETEST.

JSON: [/v1/bulletins/10177703](/v1/bulletins/10177703)

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