# Service bulletin 23\-018\-20

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10177527
- Published by NHTSA: 2020\-07\-27
- Manufacturer's number: 23\-018\-20
- Manufacturer's date: 2020\-06\-10
- NHTSA component: SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

## NHTSA's summary

Active Head Restraint \(AHR\) Inadvertent Deployment \- X88 Warranty Extension This bulletin involves inspecting and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR has inadvertently deployedFig. 1andFig. 2on one or both front seats and will not reset. Inadvertent Deployed Position AHR1 \- Sled Fractured And Pin In Latch2 \- Pin Fastened To SledNormal Deployed Position AHR1 \- Striker Pin2 \- Latch Pawls3 \- Sled4 \- Sled Bracket5 \- Tilt Clip

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10177527-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10177527-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Seats

## Vehicles listed

- 2014 to 2015 DODGE DURANGO

## Recalls for the same vehicles and component

- [2014457](/recalls/tc/2014457.md), 2014-10-16: Seats And Restraints

## Other bulletins for the same vehicles and component

- [S2608000015](/bulletins/11030266.md), 2026-03-25, Service bulletin: ELECTRICAL SYSTEM; SEATS. Memory Seat Does Not Work There Is No Response from The Seat While Pressing the Memory Seat Profiles from the Switch Diagnostic Trouble Code \(DTC\) B1D9B\-54\- Seat Horizontal Front Stop Not Learned\-Missing Calibration
- [2301820](/bulletins/10229332.md), 2023-01-09, Service bulletin: SEATS. Active Head Restraint \(AHR\) Inadvertent Deployment \- X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.
- [2301616](/bulletins/10224652.md), 2022-10-24, Service bulletin: STRUCTURE; SEATS. Chirping Or Squeaking Coming From The Second Row Headrest This bulletin involves applying lubricant to the headrest mechanism and seat back panel crossmember. Customers may describe a chirping or squeaking coming from the rear second row seat headrest\(s\) while driving.
- [2301820](/bulletins/10224074.md), 2022-10-17, Service bulletin: SEATS. Active Head Restraint \(AHR\) Inadvertent Deployment \- X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.
- [70325](/bulletins/10224067.md), 2022-10-17, Service bulletin: SEATS; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Warranty Bulletin D\-20\-10 \(X88\) Active Head Restraint \- Select 2012\-2018 Dodge Durango \(WD\) and Select 2012\-2018 Jeep Grand Cherokee \(WK\) \(Rev. C\)
- [69921](/bulletins/10224061.md), 2022-10-17, Service bulletin: SEATS; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Warranty Bulletin D\-20\-10 \(X88\) Active Head Restraint \- Select 2011\-2018 Dodge Durango \(WD and Select 2011\-2018 Jeep Grand Cherokee \(WK\) \(Rev. B\)
- [2301820A](/bulletins/10223587.md), 2022-10-17, Service bulletin: SEATS:FRONT ASSEMBLY:HEAD RESTRAINT; SEATS. Active Head Restraint \(AHR\) Inadvertent Deployment \- X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.
- [2301820](/bulletins/10223582.md), 2022-10-17, Service bulletin: SEATS:FRONT ASSEMBLY:HEAD RESTRAINT. Active Head Restraint \(AHR\) Inadvertent Deployment \- X88 Warranty Extension This bulletin involves inspecting and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR has inadvertently deployedFig. 1andFig. 2on one or both front seats and will not reset. Inadvertent Deployed Position AHR1 \- Sled Fractured And Pin In Latch2 \- Pin Fastened To SledNormal Deployed Position AHR1 \- Striker Pin2 \- Latch Pawls3 \- Sled4 \- Sled Bracket5 \- Tilt Clip
- [D2010](/bulletins/10223563.md), 2022-10-17, Service bulletin: SEATS:FRONT ASSEMBLY:HEAD RESTRAINT. \(X88\) Active Head Restraint \- Select 2014 \- 2015 Dodge Durango \(WD\)
- [2301820REVC](/bulletins/10221887.md), 2022-09-26, Service bulletin: SEATS. Active Head Restraint \(AHR\) Inadvertent Deployment \- X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.

JSON: [/v1/bulletins/10177527](/v1/bulletins/10177527)

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