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Service bulletin N202306491

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10177357
Published by NHTSA2020-07-20
Manufacturer's numberN202306491
Manufacturer's date2020-06-09
NHTSA componentSTRUCTURE:BODY:HOOD; EQUIPMENT ADAPTIVE/MOBILITY

NHTSA's summary

Service Update. The purpose of this service update is to provide the customer with a goodwill gift to offset customer inconvenience, restore confidence in GM, and maintain loyalty to GM. The vehicles involved in this service update have previously had a hood assembly replacement under recall N192284960. These customers are now being asked to bring their vehicle back in for another hood replacement under Safety Recall N202306490. For their inconvenience, dealers are to offer the customer a selection of one of the available goodwill tools listed in this bulletin. Because each customer has unique preferences, please offer all options found in this bulletin to the customer and allow them to select the one that best suits their situation. Please note that not all vehicles in Safety Recall N202306490 are included in this service update. The goodwill offer described in this bulletin should be presented to the involved customer when they pick up their vehicle after having Safety Recall N202306490 performed on the vehicle.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame, Equipment and accessories

Vehicles listed
CHEVROLET SILVERADO 25002020 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 35002020 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 25002020 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 35002020 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20240612024-02-01. Structure
20221602022-03-31. Accessories
20V3240002020-06-04. LATCHES/LOCKS/LINKAGES:HOOD:LATCH; STRUCTURE:BODY:HOOD
20201652020-04-16. Accessories
20200972020-03-12. Structure
20194942019-10-03. Accessories

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
25-NA-1142025-09-06. Service bulletin. This informational bulletin provides information on Anti-Chip Coating Appearance.
19-NA-2552025-04-10. Service bulletin. This service bulletin provides frame coating repair information to correct a customer concern of wax coating on frame peeling, metal shows corrosion/rusting (U.S. and Canada Only).
24-NA-0462025-03-13. Service bulletin. This technical bulletin provides a procedure to correct the condition of Suction Cup Marks on Window Glass.
05-08-51-001L2025-03-08. Service bulletin. This informational bulletin provides a procedure on how to remove the paint stain that may present itself under the shipping film.
PIE08182025-03-06. Service bulletin. This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer listed in regard to the outside rearview mirror skull cap missing.
22-NA-0682025-02-28. Service bulletin. This technical bulletin provides repair information to correct a customer concern of Diagnostic Tips For Park Assist Off Message / Unwanted Or False Park Assist Alerts / No DTCs.
22-NA-2442025-02-12. Service bulletin. This warranty administration service bulletin provides information about GM Accessories - Dealer-Installed, Repaired or Replaced During Warranty Coverage Period.
10-08-110-001L2025-02-11. Service bulletin. This service bulletin provides information on proper use of floor mats.
20-NA-1752025-02-08. Service bulletin. This technical bulletin provides repair information to correct a customer concern of vertical misalignment between cab and pickup box on driver side of vehicle.
19-NA-2572025-02-08. Service bulletin. This technical bulletin provides repair information to correct a customer concern of the pickup box being out of alignment.