# Service bulletin NTB20\-045

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10177220
- Published by NHTSA: 2020\-07\-10
- Manufacturer's number: NTB20\-045
- Manufacturer's date: 2020\-06\-25
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

SOFTWARE UPDATE FOR INFOTAINMENT ISSUES SERVICE INFORMATION When diagnosing an infotainment issue, always confirm that the latest software is installed in the AV control unit before starting the diagnosis. The software update in the following Service Procedure is for stability improvements and “bug” fixes related, but not limited, to: • Audio playing while the ignition is OFF \(intermittent\) • Android Auto music skipping Perform steps 1 \- 4 to confirm if a software update is available. HINT: The update software only needs to be downloaded once and can then be used on multiple Applied Vehicles until other infotainment software is loaded onto the USB drive to overwrite the original data.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10177220-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10177220-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Software

## Vehicles listed

- 2019 NISSAN SENTRA

## Other bulletins for the same vehicles and component

- [NTB19\-067b](/bulletins/10165780.md), 2019-10-09, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [NTB19\-067a](/bulletins/10165779.md), 2019-10-09, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [NTB19\-067](/bulletins/10165778.md), 2019-10-09, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. SOFTWARE UPDATES FOR INFOTAINMENT ISSUES SERVICE INFORMATION When diagnosing an infotainment issue, always confirm that the latest software is installed in the AV unit before starting the diagnosis. The software updates in the following Service Procedure are for the items below: • Stability improvements and bug fixes • System enhancements that will allow future Over\-The\-Air \(OTA\) updates. Without these software updates, future OTAs will not be possible. Refer to step 5 on page 5 to confirm that this bulletin applies. HINT: The update software only needs to be downloaded once and can then be used on multiple Applied Vehicles until other infotainment software is loaded onto the USB drive to overwrite the original data.
- [NTB17\-111d](/bulletins/10165760.md), 2019-10-08, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. NISSANCONNECT OVER THE AIR SOFTWARE UPDATE This bulletin has been superseded by NTB19\-067. Please discard previous versions of this bulletin.
- [NTB17\-111c](/bulletins/10149070.md), 2018-11-26, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. NISSANCONNECT OVER THE AIR SOFTWARE UPDATE This bulletin has been amended. The APPLIED VEHICLES section has been revised. No other changes have been made. Please discard all previous versions of this bulletin.

JSON: [/v1/bulletins/10177220](/v1/bulletins/10177220)

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