# Service bulletin SBW31\-015

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10176998
- Published by NHTSA: 2020\-07\-02
- Manufacturer's number: SBW31\-015
- Manufacturer's date: 2020\-06\-29
- NHTSA component: LATCHES/LOCKS/LINKAGES; STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

## NHTSA's summary

Western Star Service Bulletin for Chassis Side\-Fairing Kickplate Magnet Replacement. On Freightliner Cascadia and New Cascadia vehicles manufactured before May 20, 2019, and equipped with side\-fairings, the magnets that hold the kickplate closed may corrode and prevent the kickplate from staying in the closed position.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10176998-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10176998-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame, Latches and locks

## Vehicles listed

- 2002 to 2019 WESTERN STAR 5700

## Recalls for the same vehicles and component

- [2019552](/recalls/tc/2019552.md), 2019-11-04: Structure
- [2019508](/recalls/tc/2019508.md), 2019-10-10: Structure
- [19V722000](/recalls/nhtsa/19V722000.md), 2019-10-10: STRUCTURE:BODY:DOOR
- [2017357](/recalls/tc/2017357.md), 2017-07-18: Structure

## Other bulletins for the same vehicles and component

- [WSTCAE176\-2020](/bulletins/10193767.md), 2021-05-18, Service bulletin: TRAILER HITCHES; EQUIPMENT; STRUCTURE:FRAME AND MEMBERS. Removable Front Tow Hook Changes
- [SBW98003](/bulletins/10192962.md), 2021-05-10, Service bulletin: STRUCTURE:BODY. Paint Peeling, Hood.
- [SBW72\-008REV](/bulletins/10175409.md), 2020-05-23, Service bulletin: STRUCTURE; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS. Service Bulletin for Window Regulator Retrofit. The bulletin dated December 4, 2019 has been revised to include 4800 Models. Beginning 04/01/2019 Western Star cab doors were updated to a new style regulator and window. When replacing an older style regulator or window the vehicle must be retrofitted to the new style regulator and window.
- [WP20\-002](/bulletins/10172547.md), 2020-03-17, Service bulletin: STRUCTURE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat\-treated frame rail is allowed. Therefore, before welding anything on a frame rail, contact the applicable regional service representative for approval.
- [SBW72\-008](/bulletins/10169534.md), 2019-12-20, Service bulletin: STRUCTURE; VISIBILITY. Service Bulletin for Window Regulator Retrofit.
- [SS1034577](/bulletins/10168678.md), 2019-12-03, Service bulletin: EQUIPMENT; POWER TRAIN; STRUCTURE; EQUIPMENT ADAPTIVE/MOBILITY. Service Solution to address WST Cab drone / vibration / tapping Under acceleration for vehicles w/Eaton Manual Trans.
- [19TL\-10 NVH](/bulletins/10164617.md), 2019-09-09, Service bulletin: STRUCTURE. Communication to assist the field with service vibration issues on DTNA vehicles
- [19\-009WI](/bulletins/10163511.md), 2019-08-08, Service bulletin: STRUCTURE. Warranty Information Letter \- Expanded guidelines for paint\-related claims sent out to Freightliner, Western star, Thomas Built Bus, Export and Direct warranty customers
- [DOC\-1033195](/bulletins/10153412.md), 2019-02-19, Service bulletin: STRUCTURE:BODY:DOOR; ELECTRICAL SYSTEM. DOC\-1033195 WST Doors Locking Immediately After Locking or Closing the Door
- [sbw8329](/bulletins/10146307.md), 2018-10-29, Service bulletin: EQUIPMENT:APPLIANCE:AIR CONDITIONER; STRUCTURE:FRAME AND MEMBERS. In some operating conditions, water may leak into the cab onto the passenger floor through the HVAC fresh air intake on the frontwall on 47,00,4900, and 5700 models.

JSON: [/v1/bulletins/10176998](/v1/bulletins/10176998)

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