# Service bulletin N202297690

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10176809
- Published by NHTSA: 2020\-06\-29
- Manufacturer's number: N202297690
- Manufacturer's date: 2020\-05\-05
- NHTSA component: POWER TRAIN; STRUCTURE

## NHTSA's summary

SUB \- Certain 2020 model year Cadillac CT5 vehicles equipped with all wheel drive \(RPO F46\) may have a transmission mount ?snubber? rotated out of position. Vehicles with the snubber out of position could experience noise and vibration. Dealers will inspect the transmission mount snubber, and, if out of position, will loosen the fastener bolt, rotate the snubber into its proper position, and retorque the bolt to specification.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10176809-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10176809-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame, Transmission and driveline

## Vehicles listed

- 2020 CADILLAC CT5

## Recalls for the same vehicles and component

- [2025118](/recalls/tc/2025118.md), 2025-03-06: Powertrain
- [25V148000](/recalls/nhtsa/25V148000.md), 2025-03-06: POWER TRAIN:AUTOMATIC TRANSMISSION

## Other bulletins for the same vehicles and component

- [PI0281L](/bulletins/11019516.md), 2025-06-12, Service bulletin: STEERING; POWER TRAIN; SUSPENSION. This preliminary informational \(PI\) bulletin provides information to dealership personnel that may be helpful when addressing underbody component corrosion with customers.
- [N242480631\-02](/bulletins/11018568.md), 2025-05-27, Service campaign: POWER TRAIN. Certain vehicles listed above, may have a condition where the transmission control valve has worn, resulting in a gradual loss of pressure within the valve. The effects can cause harsh shifting, setting a service engine soon message, reduced engine performance or P0747 diagnostic trouble code. This special coverage covers vehicles that return after TCM Update Product Safety N242480630 and have P0747 condition described above for a period of 15 years or 150,000 miles \(240,000 km\), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after March 6, 2025, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to March 6, 2025, must be submitted to the Service Contract provider. Vehicle owners or lessees who paid for repairs referenced in this Special Coverage \(“Customers”\) are eligible for reimbursement of their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursement is provided by GM solely in the interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties. Dealers are to install a new control valve body. The repairs will be made at no charge to the customer.
- [05\-08\-51\-001L](/bulletins/11015382.md), 2025-03-08, Service bulletin: STRUCTURE:BODY. This informational bulletin provides a procedure on how to remove the paint stain that may present itself under the shipping film.
- [N242480631](/bulletins/11015336.md), 2025-03-07, Service campaign: POWER TRAIN. Certain vehicles listed above, may have a condition where the transmission control valve has worn, resulting in a gradual loss of pressure within the valve. The effects can cause harsh shifting, setting a service engine soon message, reduced engine performance or P0747 diagnostic trouble code. This special coverage covers vehicles that return after TCM Update Product Safety N242480630 and have P0747 condition described above for a period of 15 years or 150,000 miles \(240,000 km\), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after March 6, 2025, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to March 6, 2025, must be submitted to the Service Contract provider. Vehicle owners or lessees who paid for repairs referenced in this Special Coverage \(“Customers”\) are eligible for reimbursement of their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursement is provided by GM solely in the interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties. Dealers are to install a new control valve body. The repairs will be made at no charge to the customer.
- [24\-NA\-264](/bulletins/11014565.md), 2025-02-27, Service bulletin: POWER TRAIN. This bulletin helps aid the tech in possible noise that may be normal or abnormal depending on the concern noted.
- [22\-NA\-244](/bulletins/11014238.md), 2025-02-12, Service bulletin: UNKNOWN OR OTHER; STRUCTURE:BODY. This warranty administration service bulletin provides information about GM Accessories \- Dealer\-Installed, Repaired or Replaced During Warranty Coverage Period.
- [10\-08\-110\-001L](/bulletins/11014171.md), 2025-02-11, Service bulletin: STRUCTURE:BODY; VEHICLE SPEED CONTROL. This service bulletin provides information on proper use of floor mats.
- [24\-NA\-239](/bulletins/11013269.md), 2025-01-30, Service bulletin: ELECTRICAL SYSTEM; SEATS; STRUCTURE:BODY; STEERING; ENGINE. This informational bulletin provides a guide on how to diagnose and test for vibrations utilizing the PicoScope.
- [09\-06\-04\-026Z](/bulletins/11013069.md), 2025-01-23, Service bulletin: ENGINE; POWER TRAIN; ELECTRICAL SYSTEM. This bulletin provides information on identifying Non\-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
- [24\-NA\-264](/bulletins/11012009.md), 2024-12-20, Service bulletin: POWER TRAIN. This bulletin helps aid the tech in possible transmission noise that may be normal or abnormal depending on the concern noted.

JSON: [/v1/bulletins/10176809](/v1/bulletins/10176809)

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