# Service bulletin CUSTOMER SUPPORT

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10176702
- Published by NHTSA: 2020\-06\-22
- Manufacturer's number: CUSTOMER SUPPORT
- Manufacturer's date: 2020\-05\-28
- NHTSA component: FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY; FUEL SYSTEM, GASOLINE; FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM

## NHTSA's summary

RL: Toyota has received customer reports of certain 2019\-2020 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the "Distance to Empty" shown on the multi\-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to a variation of fuel tank shape and the fuel sender gauge shape. Although the fuel tank and fuel sender gauge unit are covered by Toyota's New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 50,000 miles \(whichever comes first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10176702-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10176702-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Fuel system, Fuel tank

## Vehicles listed

- 2019 to 2020 TOYOTA RAV4 HYBRID

## Other bulletins for the same vehicles and component

- [20TE04 \- RAV4 HV](/bulletins/10176703.md), 2020-06-22, Service bulletin: FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM; FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY. RL: Toyota has received customer reports of certain 2019\-2020 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the "Distance to Empty" shown on the multi\-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to a variation of fuel tank shape and the fuel sender gauge shape. Although the fuel tank and fuel sender gauge unit are covered by Toyota's New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 50,000 miles \(whichever comes first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns.

JSON: [/v1/bulletins/10176702](/v1/bulletins/10176702)

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