# Service bulletin WI20\-009

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10176258
- Published by NHTSA: 2020\-06\-13
- Manufacturer's number: WI20\-009
- Manufacturer's date: 2020\-06\-10
- NHTSA component: ENGINE AND ENGINE COOLING

## NHTSA's summary

Warranty Information Letter for a Warranty Service Replacement Engine Program Clarification. Detroit established the Warranty Service Replacement Engine Program to support an unrepairable catastrophic engine failure due to manufacturing defect. To improve understanding and utilization of the program, DTNA is clarifying eligibility and engine returns.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10176258-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10176258-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Engine

## Vehicles listed

- 2020 FCCC XBP
- 2020 FCCC XBR
- 2020 FCCC XBS
- 2020 to 2021 FREIGHTLINER 108SD
- 2020 to 2021 FREIGHTLINER 114SD
- 2020 to 2021 FREIGHTLINER 122SD
- 2020 to 2021 FREIGHTLINER BUSINESS CLASS M2
- 2020 to 2021 FREIGHTLINER CASCADIA
- 2020 to 2021 THOMAS BUILT BUSES SAF\-T\-LINER C2
- 2020 to 2021 THOMAS BUILT BUSES SAF\-T\-LINER HDX
- 2020 to 2021 WESTERN STAR 4700
- 2020 to 2021 WESTERN STAR 4800
- 2020 to 2021 WESTERN STAR 4900
- 2020 to 2021 WESTERN STAR 5700
- 2020 to 2021 WESTERN STAR 6900

## Recalls for the same vehicles and component

- [21V073000](/recalls/nhtsa/21V073000.md), 2021-02-12: ENGINE
- [2020408](/recalls/tc/2020408.md), 2020-09-01: Engine
- [20V527000](/recalls/nhtsa/20V527000.md), 2020-09-01: ELECTRICAL SYSTEM:WIRING; ENGINE AND ENGINE COOLING

## Other bulletins for the same vehicles and component

- [CXA 03\_26\_Surge Tank](/bulletins/11030507.md), 2026-04-02, Other: ENGINE. CX Advocate for discolored coolant surge tanks \(24CSA\-20\)
- [FleetCom\_Heater Core](/bulletins/11027493.md), 2026-01-08, Other: ENGINE. Fleet Communications for Heater Core Plugging
- [FleetCom\_SS 3163\-FTL](/bulletins/11026453.md), 2025-12-06, Other: ENGINE. Fleet Communications for Power Steering Reservoir Fill Cap Venting
- [FleetCom\_Low Coolant](/bulletins/11026421.md), 2025-12-05, Other: ENGINE. Fleet Communications for Low Coolant Sensor
- [CXA\_10\_25\_Low Coolant](/bulletins/11024962.md), 2025-11-05, Other: ENGINE. CX Advocate for P4, WST X\-Series, DD Engines Low/Critical Low Coolant Warnings
- [CXA\_10\_25\_Conmet Oil Pan](/bulletins/11024958.md), 2025-11-05, Other: ENGINE. CX Advocate for ConMet Oil Pan Insert Additional Issues
- [CXA\_9\_25\_Tech Questions](/bulletins/11023683.md), 2025-10-03, Other: POWER TRAIN; ENGINE. CX Advocate for technical questions/issues raised
- [CXA\_8\_25\_Tech Questions](/bulletins/11022341.md), 2025-09-02, Other: POWER TRAIN; ENGINE; UNKNOWN OR OTHER. CX Advocate for technical questions/issues raised
- [24CSA\-19Rev](/bulletins/11022317.md), 2025-09-02, Other: ENGINE. Revised Customer Service Annoucement for No Trouble Found Heavy Duty Engine Product \(HDEP\) Oil Separator Leaks
- [CXA 3\_25\_NOx](/bulletins/11016309.md), 2025-04-02, Other: ENGINE. CX Advocate for NOx conversion low faults

JSON: [/v1/bulletins/10176258](/v1/bulletins/10176258)

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