# Service bulletin 21\-028\-20

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10175713
- Published by NHTSA: 2020\-05\-26
- Manufacturer's number: 21\-028\-20
- Manufacturer's date: 2020\-04\-03
- NHTSA component: POWER TRAIN; ELECTRICAL SYSTEM

## NHTSA's summary

Flash: Transmission Control Module \(TCM\) Updates This bulletin involves reprogramming the TCM with the latest available software. Customers may experience the following:The vehicle does not move when shifted from ?Park? to ?Drive?, even when the accelerator pedal is pressed. This issue will only occur shortly after the vehicle is started.There are no Diagnostic Trouble Codes \(DTCs\), Malfunction Indicator Light \(MIL\) set, or message displayed on the Instrument Panel Cluster \(IPC\) and the shifter will display ?Drive? \(D\).

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10175713-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10175713-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Transmission and driveline

## Vehicles listed

- 2019 DODGE DURANGO
- 2019 JEEP GRAND CHEROKEE

## Recalls for the same vehicles and component

- [2020132](/recalls/tc/2020132.md), 2020-03-27: Powertrain
- [20V183000](/recalls/nhtsa/20V183000.md), 2020-03-26: POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT

## Other bulletins for the same vehicles and component

- [S2621000004](/bulletins/11038329.md), 2026-10-07, Service bulletin: POWER TRAIN. The Customer May Complain About a Popping Noise, Grinding Noise, or an Intermittent No Reverse or Forward Transmission Engagement. The Tech May Find Damaged and/or Worn Transmission Output Shaft Splines \(850RE Transmission Only\)
- [114738](/bulletins/11037594.md), 2026-09-30, Service bulletin: POWER TRAIN. TRANSMISSION KIT \- WITH TORQUE CONVERTER
- [114737](/bulletins/11037593.md), 2026-09-30, Service bulletin: POWER TRAIN. TRANSMISSION KIT \- WITH TORQUE CONVERTER
- [9100900](/bulletins/11037346.md), 2026-09-17, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
- [S2623000041 REV.A](/bulletins/11034351.md), 2026-07-02, Service bulletin: STRUCTURE:BODY; ELECTRICAL SYSTEM. Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A
- [S1623000028 Rev. K](/bulletins/11033975.md), 2026-06-18, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
- [9100835](/bulletins/11033957.md), 2026-06-18, Service bulletin: ELECTRICAL SYSTEM. Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
- [S2623000040](/bulletins/11033896.md), 2026-06-16, Service bulletin: STRUCTURE:BODY; ELECTRICAL SYSTEM. Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock.
- [S2623000041](/bulletins/11033895.md), 2026-06-16, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed.
- [S1623000028 REV.I](/bulletins/11033308.md), 2026-06-03, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.

JSON: [/v1/bulletins/10175713](/v1/bulletins/10175713)

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