# Service bulletin W10

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10175112
- Published by NHTSA: 2020\-05\-18
- Manufacturer's number: W10
- Manufacturer's date: 2020\-03\-10
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT

## NHTSA's summary

Customer Satisfaction Notification W10 HVAC Software

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10175112-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10175112-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories, Software

## Vehicles listed

- 2015 to 2019 DODGE CHARGER

## Recalls for the same vehicles and component

- [18V332000](/recalls/nhtsa/18V332000.md), 2018-05-17: ELECTRICAL SYSTEM:SOFTWARE; VEHICLE SPEED CONTROL:CRUISE CONTROL; ELECTRICAL SYSTEM:WIRING

## Other bulletins for the same vehicles and component

- [BulletinA](/bulletins/10240002.md), 2023-07-31, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Customer Satisfaction Notification ZD7 \- Radio Software Update
- [0813523](/bulletins/10239985.md), 2023-07-31, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY. UCQ UAQ UAS Radio Enhancements Software Updated to 16.2 Customers may experience one or more of the following: ? Vehicle has lost connectivity after radio swap or battery disconnect. This bulletin involves inspecting and if required, updating the radio to software: 16.12.
- [08\-229\-22](/bulletins/10229805.md), 2023-01-17, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Radio Over The Air Software Version Update to 22.66 This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from IR22.64 and IR22.65 to IR22.66. The national launch for the FOTA is expected to begin on January 09, 2023. ? Wi\-Fi hotspot connection not working. ? No internet connection message on the phone when trying to connect to a device
- [08\-007\-17 REV. H](/bulletins/10216325.md), 2022-07-25, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT ADAPTIVE/MOBILITY. UAS, UCQ, UDQ, UJQ and UAQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following: Excessive weather alerts. Vehicle Finder feature on Sirius® Guardian inoperable. Radio freezes and resets after start\-up. Navigation will not load when selected on the radio screen. Heated seats will not turn on from controls screen \(Sales Code UAQ\). Arabic translation issues \(Sales Code UAQ\). Rear view camera does not display on the screen \(unless the screen is bluewhich indicates a poor camera connection\). Applications not launching from the app screen. USB port will not play music from a USB flash drive. Inaccurate location of the vehicle on the navigation map. Paired phones will not connect via Bluetooth®. Radio screen will not dim with the thumb wheel when adjusting the cluster brightness. Map screen does not return after rear view camera clears. Performance Control\&Performance Page app not performing as expected. Bluetooth® phone call audio too low \(requires volume levels above 30 to be audible\). Song information on radio screen doesn?t match the song playing. Navigation GPS says not available. Surround sound state not shown correctly. Responding to the Favorites notification does not go to that song. Compass not showing up. No sound or navigation when the radio is in customer mode. No SXM \(Sirius XM\) audio for channels 301 and above. When making an SOS call the display shows the vehicle phone has no serviceduring a good signal strength \(U.S. Market Only\). Head unit displays ?Connected Services Not Active? aftersuccessful enrollment \(U.S. Market Only\). In Vehicle Help \(IVH\) issue on app \(U.S. Market Only\). Assist calls not getting connected \(U.S. Market Only\). Customers may also experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technicianmay find that the following Diagnostic Trouble Code \(DTC\) has been set:B1560\-13 \- Cellular Antenna
- [0809921](/bulletins/10212486.md), 2022-05-31, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. UAQ and UCQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to 39.5 Customers may experience one or more of the following: Intermittent, black radio display screen. Intermittent, radio freezes. Bluetooth® pairing and/or connection issues. Lost radio presets. Radio channels change by itself. SXM icon inoperative. In addition, the following enhancement are included in this update:Enables map updates.
- [18\-020\-16REV](/bulletins/10194276.md), 2021-05-24, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. Powertrain diagnostic and system improvements.
- [S2008000130](/bulletins/10180233.md), 2020-09-28, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT. Radio UConnect GPS Based Trip Computer Missing
- [S2008000010](/bulletins/10178642.md), 2020-08-24, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
- [V86 Rev. 1](/bulletins/10177514.md), 2020-07-27, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR. Emissions Recall V86 Catalytic Converter Efficiency
- [S2008000094](/bulletins/10177505.md), 2020-07-27, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Uconnect Market Place APP Fatal Error Message

JSON: [/v1/bulletins/10175112](/v1/bulletins/10175112)

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