Service bulletin T-SB-0021-20_Rev
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10174887 |
| Published by NHTSA | 2020-05-11 |
| Manufacturer's number | T-SB-0021-20_Rev |
| Manufacturer's date | 2020-04-02 |
| NHTSA component | ELECTRICAL SYSTEM:SOFTWARE |
NHTSA's summary
TSB: Some 2020 model year Camry, Camry Hybrid, Corolla Hatchback, RAV4, and RAV4 Hybrid vehicles may exhibit a condition in which the Toyota app does not accept the activation code and/or becomes inoperative, and/or the SOS call center does not receive the vehicle?s location data in a timely manner.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system, Software
| TOYOTA CAMRY | 2020 |
|---|---|
| TOYOTA COROLLA HATCHBACK | 2020 (the catalog's model; the bulletin names a series or trim of it) |
| TOYOTA RAV4 | 2020 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| T-TT-0678-21 Rev | 2023-11-27. Service bulletin. TT: Some 19CY LG DCM equipped vehicles may not be able to complete the firmware update due to not having an active account or waived services during the trial. Follow the steps below to enable ?Temp DCM Activation?. |
|---|---|
| T-SB-0043-21 Rev | 2022-02-14. Service bulletin. TSB: Some 2020 model year vehicles equipped with Audio Plus (version 1060) or Premium Audio (version 1060) or earlier may exhibit the following condition: ?Distorted screen when using Apple CarPlay® while making a hands-free phone call. Some 2020 model year vehicles equipped with Audio Plus (version 1021) or Premium Audio (version 1021) or earlier may exhibit one or more of the following conditions: ?Barge in function defaulted to OFF. ?Limited phone book grammar. ?Difficult Hand Free operation. ?Abnormal Electronic Owner?s Manual operation. ?Music does not automatically resume when using Android Auto?. ?Cover art is not displayed. ?Vehicle position is not sent to Destination Assist server. ?System inoperative after using the return button when using voice recognition. Some 2020 model year vehicles equipped with Audio Plus (version 1035) or Premium Audio (version 1035) or earlier may exhibit one or both of the following conditions: ?Abnormal screen play while using Apple CarPlay® (primarily during phone calls). ?Poor sound quality during phone calls while using Apple CarPlay®. Some 2020 model year vehicles equipped with Audio Plus (version 1047) or Premium Audio (version 1047) or earlier may exhibit one or more of the following conditions: ?USB audio does not resume after ignition cycle. ?Intermittent rebooting. ?Bluetooth disconnecting during a phone call when using Apple CarPlay®. ?Intermittent screen freezing. ?Navigation intermittently will not boot up. ?Home Screen Audio widget is blank after a Destination Assist call. ?Song, artist, or album data missing. ?Abnormal clock operation. ?Apple CarPlay® intermittently inoperative. ?Radio takes a long time to boot up. A software update is now available to address these conditions. Follow the Software Update Procedure in this bulletin to update the software. |
| T-SB-0065-21 Rev | 2021-10-25. Service bulletin. TSB: Some 2019 ? 2020 model year RAV4 Adventure and Limited grade AWD vehicles may exhibit an abnormal buzz/groan noise from the front transfer case at 20 ? 30 mph when accelerating from a stop and/or at 20 ? 13 mph on deceleration after driving the vehicle for 15 ? 20 minutes or more. This condition occurs with Normal drive mode selected during disconnect/connect timing of the AWD system. Follow the procedures in this bulletin to address this condition. |
| T-TT-0629-20 | 2020-11-30. Service bulletin. TT: Some 2020 ? 2021 model year C-HR, RAV4, RAV4 HV, Sequoia, Tundra and 2021 model year Avalon, Avalon HV, Prius, Prius Prime, and RAV4 Prime vehicles may exhibit inoperative Apple CarPlay® with only iPhone® 12 devices (iPhone® 12, iPhone® 12 Max, iPhone® 12 Pro, or iPhone® 12 Pro Max). |
| T-SB-0047-19 Rev | 2020-09-14. Service bulletin. TSB: Some 2018 ? 2020 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update; however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the head unit?s expiration date must be checked. If the expiration date is still valid, a license key may be generated without the use of an activation card number. Updating the maps without the use of an activation card number is considered an Embedded Navigation Update (refer to pg. 10) and performing this process does not extend the duration of telematic map services. If the head unit?s expiration date is expired, or is expiring within the next 90 days, it should be recommended to the customer to purchase an activation number. Utilizing an activation number will initiate a Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the Embedded Navigation Update and provide telematic map services for a period of two years from the day that the Dynamic Navigation Update is performed. Activation card numbers are provided in an activation card number pamphlet available through the normal parts ordering system. |
| T-SB-0047-19 Rev | 2020-09-14. Service bulletin. TSB: Some 2018 ? 2020 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update; however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the head unit?s expiration date must be checked. If the expiration date is still valid, a license key may be generated without the use of an activation card number. Updating the maps without the use of an activation card number is considered an Embedded Navigation Update (refer to pg. 10) and performing this process does not extend the duration of telematic map services. If the head unit?s expiration date is expired, or is expiring within the next 90 days, it should be recommended to the customer to purchase an activation number. Utilizing an activation number will initiate a Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the Embedded Navigation Update and provide telematic map services for a period of two years from the day that the Dynamic Navigation Update is performed. Activation card numbers are provided in an activation card number pamphlet available through the normal parts ordering system. |
| T-SB-0160-19 Obs | 2020-08-17. Service bulletin. TSB: OBSOLETE NOTICE July 23, 2020: This bulletin is now obsolete. Please see T-SB-0071-20. |
| T-SB-0071-20 | 2020-08-17. Service bulletin. TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. T-SB-0160-19. Service Bulletin No. T-SB-0160-19 is obsolete and any printed versions should be discarded. Some 2019 ? 2020 model year Toyota vehicles equipped with Entune? Audio (version 1007), Entune? Audio Plus (version 1011), or Entune? Premium Audio (version 1011) or earlier may exhibit one or more of the following conditions: ?Phone does not auto-connect on startup. ?Intermittent black screen. ?Apple CarPlay® home screen widget turns white when USB flash drive is disconnected. ?Abnormal phone book sorting. ?Unable to see DCM Status when in dark red or dark blue modes. ?XM no signal banner appears at all times. ??Check antenna,? ?ID Displaying,? or ?Seeking? always displays on XM mode. ?Unable to switch Bluetooth® devices. ?Apps button inactive in the voice recognition hint screen when using Apple CarPlay®. ?Incorrect Spanish translations. ?Voice recognition is not canceled during a phone call. ?Low Easy Speak volume. ?Voice recognition ?Web Search? is inoperative. ?Entune? apps are inoperative and ?When it is safe and legal to do so, please ensure your Entune? App Suite application is running and logged in on your phone? pop-up appears. ?Download screen appears even though nothing is being downloaded. ?Intermittent partially white screen. ?Screen intermittently locked. A software update is now available to address these conditions |
| T-SB-0064-18 Rev | 2020-07-27. Service bulletin. TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can never be reused. |
| T-SB-0161-19_Rev | 2020-04-20. Service bulletin. Some 2020 model year vehicles equipped with Audio Plus (version 1021) or Premium Audio (version 1021) or earlier may exhibit one or more of the following conditions: ?Barge in function defaulted to OFF ?Limited phone book grammar ?Difficult Hand Free operation ?Abnormal Electronic Owner?s Manual operation ?Music does not automatically resume when using Android Auto? ?Cover art is not displayed ?Vehicle position isn?t sent to Destination Assist server ?System inoperative after using the return button when using voice recognition Some 2020 model year vehicles equipped with Audio Plus (version 1035) or Premium Audio (version 1035) or earlier may exhibit one or both of the following conditions: ?Abnormal screen play while using Apple CarPlay® (primarily during phone calls) ?Poor sound quality during phone calls while using Apple CarPlay® Some 2020 model year vehicles equipped with Audio Plus (version 1047) or Premium Audio (version 1047) or earlier may exhibit one or more of the following conditions: ?USB audio does not resume after ignition cycle ?Intermittent rebooting ?Bluetooth disconnecting during a phone call when using Apple CarPlay® ?Intermittent screen freezing ?Navigation intermittently will not boot up ?Home Screen Audio widget is blank after a Destination Assist call ?Song, artist, or album data missing ?Abnormal clock operation ?Apple CarPlay® intermittently inoperative ?Radio takes a long time to boot up A software update is now available to address these conditions. Follow the Software Update Procedure in this bulletin to update the software. |