# Service bulletin PIC6416

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10174850
- Published by NHTSA: 2020\-05\-11
- Manufacturer's number: PIC6416
- Manufacturer's date: 2020\-04\-20
- NHTSA component: ELECTRICAL SYSTEM

## NHTSA's summary

This Preliminary information communicates to the dealer that if the service AWD \(All\-Wheel Drive\) or AWD \(All\-Wheel Drive\) Off messages are on and there is a history DTC of C15C9 SYM02 set then no repairs are to be made at this time, a software issue was found and Engineering is working on a permanent solution. If the DTC is setting current then published diagnosis needs to be followed.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10174850-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10174850-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system

## Trouble codes named

C15C9

## Vehicles listed

- 2020 BUICK ENCORE

## Other bulletins for the same vehicles and component

- [24\-NA\-229](/bulletins/11019017.md), 2025-06-03, Service bulletin: ELECTRICAL SYSTEM. This bulletin provides a procedure on how to check for a battery drain utilizing the Picoscope and how to measure the load on the system that may be causing a drain.
- [25\-NA\-087](/bulletins/11017595.md), 2025-05-02, Service bulletin: ELECTRICAL SYSTEM. This service bulletin provides information on the proper Reflective High Temperature Heat and/or Insulating Tape to use for certain repairs, such as Wiring Harness Repairs.
- [13\-08\-116\-001K](/bulletins/11017244.md), 2025-04-25, Service bulletin: ELECTRICAL SYSTEM. The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
- [24\-NA\-098](/bulletins/11017207.md), 2025-04-24, Service bulletin: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. This service bulletin provides information for dealers/technicians on Service Programming System \(SPS\) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
- [15\-06\-03\-001F](/bulletins/11017031.md), 2025-04-15, Service bulletin: ELECTRICAL SYSTEM. This service bulletin provides information to diagnose batteries that have set for a long period of time and/or cold weather climates and testing those batteries.
- [23\-NA\-064](/bulletins/11014239.md), 2025-02-12, Service bulletin: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. This service bulletin provides information on the Transport Mode Feature, also known as Logistics mode, which is used to increase the 12V Battery stand time of the vehicle during transit and or long period of stand time at the dealerships.
- [21\-NA\-043](/bulletins/11014230.md), 2025-02-12, Service bulletin: VISIBILITY/WIPER; SERVICE BRAKES; ENGINE; ELECTRICAL SYSTEM; WHEELS. This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold \(prepping\) to the customer.
- [21\-NA\-135](/bulletins/11014222.md), 2025-02-12, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. This service bulletin provides information to inform dealership personnel about Law Enforcement and Government vehicles that request to disable or enable content.
- [24\-NA\-239](/bulletins/11013269.md), 2025-01-30, Service bulletin: ELECTRICAL SYSTEM; SEATS; STRUCTURE:BODY; STEERING; ENGINE. This informational bulletin provides a guide on how to diagnose and test for vibrations utilizing the PicoScope.
- [09\-06\-04\-026Z](/bulletins/11013069.md), 2025-01-23, Service bulletin: ENGINE; POWER TRAIN; ELECTRICAL SYSTEM. This bulletin provides information on identifying Non\-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.

JSON: [/v1/bulletins/10174850](/v1/bulletins/10174850)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20PIC6416&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10174850&vehicle=Service%20bulletin%20PIC6416)