# Service bulletin 19\-001\-20

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10174244
- Published by NHTSA: 2020\-04\-27
- Manufacturer's number: 19\-001\-20
- Manufacturer's date: 2020\-03\-25
- NHTSA component: STEERING

## NHTSA's summary

Humming Sound When Turning At Low Speed This bulletin involves inspecting and replacing the electric power steering gear if necessary. The customer may notice there is a loud ?hum? sound, as the steering wheel is turned at low \(parking lot\) speeds.?Hum? sound is more noticeable while turning the steering wheel clockwise.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10174244-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10174244-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Steering

## Vehicles listed

- 2020 CHRYSLER PACIFICA

## Other bulletins for the same vehicles and component

- [105646](/bulletins/11024323.md), 2025-10-15, Service bulletin: STEERING. MODULE \- STEERING CONTROL \& COLUMN
- [08\-234\-22](/bulletins/10229819.md), 2023-01-17, Service bulletin: ENGINE AND ENGINE COOLING; STEERING; PARKING BRAKE; WHEELS; ELECTRICAL SYSTEM; BACK OVER PREVENTION. UAV and UCV Radio Enhancements Customers may experience one or more of the following: ? \*\*Wi\-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition \(VR\) response and navigation guidance. ? Mobile Station Integrated Services Digital Network \(MSISDN\) missing from radio, no connected services working.\*\* ? Lost radio presets. ? SXM favorite song not displaying/playing. ? Incorrect navigation address/location/directions. ? Lost navigation settings. ? SXM icon inoperative \(D\-Truck\). ? Radio display screen is black when the ignition is on \(Rear View Camera \(RVC\) not affected \(D\-Truck\)\). ? Radio freeze intermittent \(RVC not affected \(D\-Truck\)\). ? Wireless connectivity pair or connection issue \(D\-Truck\). ? Radio channel changes by itself \(D\-Truck\). ? Backup camera has black display screen, or Only displays Check Entire Surroundings with black screen \(occurs when vehicle is shifted immediately to reverse upon key\-on before RVC signal is received, recoverable with key cycle\) \(D\-Truck\). ? High pitch chime noise \(D\-Truck\). ? Contact list not loading \(D\-Truck\). ? ?Device Not Supported? message \(D\-Truck\). ? Remote app inoperative \(D\-Truck\). ? Travel\-Link fuel price incorrect \(D\-Truck\). ? Backup camera gridlines missing \(D\-Truck\). ? Unable to adjust volume \(D\-Truck\). ? Radio may reset/reboots, turn itself off and then back on again \(D\-Truck\). ? High pitch squeal, pop or humming sound coming from all of the speakers \(WK RU Only\). ? Radio display screen is black, intermittent \(RVC not affected \(WK RU Only\)\). ? Radio freeze intermittent \(RVC not affected \(WK RU Only\)\). ? Navigation stuck on loading screen or not appearing at all \(WK RU Only\). ? Radios resets when a wireless connectivity paired phone receives two text messages one after another simultaneously after approximately seven seconds. \(ABD sales code\). ? Speaker crackling noise on non amplified vehicles \(WK RU, UAV Only\). ? Active cal
- [3100121](/bulletins/10221192.md), 2022-09-26, Service bulletin: STEERING; EQUIPMENT ADAPTIVE/MOBILITY:VEHICLE CONTROLS:STEERING. Steering System Inspection After a Collision This bulletin documents the FCA US LLC position regarding conditions under which replacement or repair of steering system components are required.
- [S19080000047](/bulletins/10177492.md), 2020-07-27, Service bulletin: STEERING: STEERING WHEEL/HANDLE BAR. Volume Uncontrollable Or Stuck On High
- [S2019000002](/bulletins/10175674.md), 2020-05-26, Service bulletin: STEERING. Hands On Steering Wheel Message In EVIC
- [19\-001\-20](/bulletins/10175577.md), 2020-05-26, Service bulletin: STEERING; WHEELS; POWER TRAIN; FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY. Humming Sound When Turning At Low Speed This bulletin involves inspecting and replacing the electric power steering gear if necessary. The customer may notice there is a loud ?hum? sound, as the steering wheel is turned at low \(parking lot\) speeds.?Hum? sound is more noticeable while turning the steering wheel clockwise.
- [19\-001\-20](/bulletins/10175164.md), 2020-05-18, Service bulletin: STEERING; POWER TRAIN; WHEELS. Humming Sound When Turning At Low Speed This bulletin involves inspecting and replacing the electric power steering gear if necessary. The customer may notice there is a loud ?hum? sound, as the steering wheel is turned at low \(parking lot\) speeds.?Hum? sound is more noticeable while turning the steering wheel clockwise.

JSON: [/v1/bulletins/10174244](/v1/bulletins/10174244)

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