# Service bulletin 9004241

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10174104
- Published by NHTSA: 2020\-04\-27
- Manufacturer's number: 9004241
- Manufacturer's date: 2020\-03\-18
- NHTSA component: AIR BAGS; SEATS:BARRIERS

## NHTSA's summary

SHIELD, Seat For concern of driver side seat shield is broken/cracked. Before replacing this part send an email to FCA Redacted Content; With the dealer address and a picture of the part. If no response in 15 minutes, proceed with repair.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10174104-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10174104-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Air bags, Seats

## Vehicles listed

- 2016 to 2018 DODGE JOURNEY

## Other bulletins for the same vehicles and component

- [2302720](/bulletins/10224075.md), 2022-10-17, Service bulletin: SEATS. Active Head Restraint \(AHR\) Inadvertent Deployment \- X84 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.
- [70316](/bulletins/10224063.md), 2022-10-17, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; SEATS. Warranty Bulletin D\-20\-16 \(X84\) Active Head Restraint \- Select 2012\-2018 Dodge Journey \(JC\) and 2012\-2014 Dodge Avenger/Chrysler 200 \(JS\) \(Rev. A\)
- [69912](/bulletins/10224057.md), 2022-10-17, Service bulletin: SEATS; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Warranty Bulletin D\-20\-16 \(X84\) Active Head Restraint \- Select 2010\-2018 Dodge Journey \(JC\) and 2010\-2014 Dodge Avenger/Chrysler 200 \(JS\)
- [23\-027\-20 REV. A](/bulletins/10187689.md), 2021-03-01, Service bulletin: EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; SEATS. Active Head Restraint \(AHR\) Inadvertent Deployment \- X84 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following: The AHR is deployed on one or both front seats and will not reset.
- [71055](/bulletins/10187662.md), 2021-03-01, Service bulletin: SEATS:FRONT ASSEMBLY:HEAD RESTRAINT. Warranty Bulletin D\-20\-16 \(X84\) Active Head Restraint \- Select 2012\-2018 Dodge Journey \(JC\) and 2012\-2014 Dodge Avenger/Chrysler 200 \(JS\) \(Rev. B\)
- [23\-027\-20](/bulletins/10184753.md), 2020-12-28, Service bulletin: EQUIPMENT; SEATS. Active Head Restraint \(AHR\) Inadvertent Deployment \- X84 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.
- [70316](/bulletins/10184741.md), 2020-12-28, Service bulletin: SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT. Warranty Bulletin D\-20\-16 \(X84\) Active Head Restraint \- Select 2012\-2018 Dodge Journey \(JC\) and 2012\-2014 Dodge Avenger/Chrysler 200 \(JS\) \(Rev. A\)
- [69912](/bulletins/10184735.md), 2020-12-28, Service bulletin: SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT. Warranty Bulletin D\-20\-16 \(X84\) Active Head Restraint \- Select 2010\-2018 Dodge Journey \(JC\) and 2010\-2014 Dodge Avenger/Chrysler 200 \(JS\)
- [23\-027\-20](/bulletins/10184453.md), 2020-12-21, Service bulletin: SEATS; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. Active Head Restraint \(AHR\) Inadvertent Deployment \- X84 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.
- [70316](/bulletins/10184441.md), 2020-12-21, Service bulletin: SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT; SEATS:FRONT ASSEMBLY:HEAD RESTRAINT. Warranty Bulletin D\-20\-16 \(X84\) Active Head Restraint \- Select 2012\-2018 Dodge Journey \(JC\) and 2012\-2014 Dodge Avenger/Chrysler 200 \(JS\) \(Rev. A\)

JSON: [/v1/bulletins/10174104](/v1/bulletins/10174104)

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