# Service bulletin SB\-20\-31\-002

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10173428
- Published by NHTSA: 2020\-04\-06
- Manufacturer's number: SB\-20\-31\-002
- Manufacturer's date: 2020\-03\-10
- NHTSA component: EQUIPMENT ADAPTIVE/MOBILITY; SUSPENSION:REAR; EQUIPMENT

## NHTSA's summary

On some Model 3 vehicles, the LH and/or RH rear damper top mount bolts were not fastened according to internal specifications and may create noise, vibration, and harshness.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10173428-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10173428-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories, Suspension

## Vehicles listed

- 2019 to 2020 TESLA MODEL 3

## Recalls for the same vehicles and component

- [2023657](/recalls/tc/2023657.md), 2023-12-12: Accessories
- [23V235000](/recalls/nhtsa/23V235000.md), 2023-03-31: SUSPENSION:CRITICAL FASTENERS; SUSPENSION:FRONT
- [2023194](/recalls/tc/2023194.md), 2023-03-24: Suspension
- [2023063](/recalls/tc/2023063.md), 2023-02-14: Accessories
- [2021649](/recalls/tc/2021649.md), 2021-10-25: Suspension
- [21V835000](/recalls/nhtsa/21V835000.md), 2021-10-25: SUSPENSION:FRONT; SUSPENSION:CRITICAL FASTENERS
- [19V719000](/recalls/nhtsa/19V719000.md), 2019-10-10: EQUIPMENT:OTHER:LABELS

## Other bulletins for the same vehicles and component

- [SB\-25\-31\-004](/bulletins/11020192.md), 2025-07-04, Service bulletin: SUSPENSION. A firmware diagnosis feature is being introduced on Model 3 and Model Y vehicles that monitors wheel alignment over time. This feature detects changes in wheel alignment that may be related to incorrect tire pressures, degraded ball joints, bushings or damaged suspension links. If the feature determines that an inspection at a Tesla Service Center is required, a customer\-facing alert will appear on the touchscreen.
- [OwnersD](/bulletins/10253670.md), 2024-04-29, Service bulletin: EQUIPMENT; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner?s manual content for Model 3 vehicles converted to PDF format, and given the distribution method and NHTSA?s submission format requirements, it is the best available representative copy of owner?s manual content. However, a customer who accesses the owner?s manual via their vehicle?s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.
- [Index390](/bulletins/10253666.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO \(TOUCH\)SCREEN/MONITOR/UNIT; EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner?s manual content for Model 3 vehicles converted to PDF format, and given the distribution method and NHTSA?s submission format requirements, it is the best available representative copy of owner?s manual content. However, a customer who accesses the owner?s manual via their vehicle?s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.
- [Owners](/bulletins/10253657.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO \(TOUCH\)SCREEN/MONITOR/UNIT; EQUIPMENT. Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner?s manual content for Model 3 vehicles converted to PDF format, and given the distribution method and NHTSA?s submission format requirements, it is the best available representative copy of owner?s manual content. However, a customer who accesses the owner?s manual via their vehicle?s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.
- [Index389](/bulletins/10253655.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO \(TOUCH\)SCREEN/MONITOR/UNIT; EQUIPMENT. Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner?s manual content for Model 3 vehicles converted to PDF format, and given the distribution method and NHTSA?s submission format requirements, it is the best available representative copy of owner?s manual content. However, a customer who accesses the owner?s manual via their vehicle?s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.
- [terminal](/bulletins/10252961.md), 2024-04-08, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Owner's Manual.
- [developF](/bulletins/10252956.md), 2024-04-08, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Owner's Manual.
- [develop](/bulletins/10252948.md), 2024-04-08, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Owner's Manual
- [Owners documenta](/bulletins/10251056.md), 2024-03-04, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; EQUIPMENT. Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner?s manual content for Model 3 vehicles converted to PDF format, and given the distribution method and NHTSA?s submission format requirements, it is the best available representative copy of owner?s manual content. However, a customer who accesses the owner?s manual via their vehicle?s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.
- [Owners documenta](/bulletins/10251046.md), 2024-03-04, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; EQUIPMENT. Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner?s manual content for Model 3 vehicles converted to PDF format, and given the distribution method and NHTSA?s submission format requirements, it is the best available representative copy of owner?s manual content. However, a customer who accesses the owner?s manual via their vehicle?s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.

JSON: [/v1/bulletins/10173428](/v1/bulletins/10173428)

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