# Service bulletin PIE0550A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10173421
- Published by NHTSA: 2020\-04\-06
- Manufacturer's number: PIE0550A
- Manufacturer's date: 2020\-02\-11
- NHTSA component: BACK OVER PREVENTION; BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

## NHTSA's summary

This engineering information \(EI\) ends the need for information from the field on conditions of Rear Vision Back Up Camera Image Goes Blank, Distorted, Grainy, Lines, Flickering or Service Message on CUE Screen. If these conditions are encountered, refer to SI for further diagnosis.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10173421-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10173421-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Driver assistance, Backup camera

## Vehicles listed

- 2016 to 2019 CADILLAC ATS

## Other bulletins for the same vehicles and component

- [17\-NA\-331](/bulletins/10232141.md), 2023-02-28, Service bulletin: BACK OVER PREVENTION; EQUIPMENT. This informational bulletin provides information to the customer about the rear camera guidelines not being present at times due to the VBM taking over the rear camera option.
- [22NA028](/bulletins/10214244.md), 2022-06-21, Service bulletin: BACK OVER PREVENTION. This service bulletin provides a repair procedure to correct a customer concern of a Whining/Whirring, Whistle, Squeaking, Groaning/Growling Noise Coming from Front Wheel/Engine Area.
- [070601016G](/bulletins/10213761.md), 2022-06-13, Service bulletin: BACK OVER PREVENTION. This informational bulletin provides information on Internal Engine Noise or Damage After Oil Filter Replacement.
- [PIP5785](/bulletins/10208967.md), 2022-03-14, Service bulletin: POWER TRAIN; BACK OVER PREVENTION. This Preliminary information communicates the source component of the noise could be the bearing or shaft and not engine related.
- [PIC6048N](/bulletins/10208021.md), 2022-02-14, Service bulletin: ELECTRICAL SYSTEM; POWER TRAIN; STEERING; AIR BAGS; LANE DEPARTURE; BACK OVER PREVENTION. This Preliminary Information communicates to the technician that some customers may comment on the operation of their haptic seat during a Lane Keep Assist event. Lane Keep Assist works differently than Lane Departure Warning. The Lane Keep Assist icon is solid amber, Forward Camera Module is actively commanding a torque to Electronic Power Steering. This means that the driver should also feel some feedback from the steering wheel. No Chimes or haptic in the seat. Lane Keep Assist icon is flashing amber; Forward Camera Module is actively commanding torque to Electronic Power Steering. This will also be accompanied with Lane Departure Warning chimes and haptic in the seat feedback based on the setting chosen in the vehicle settings. This will take place when the vehicle has crossed lane marking by \(40 cm\) or \(15.75 in\).
- [17NA040](/bulletins/10205043.md), 2021-12-20, Service bulletin: BACK OVER PREVENTION. This service bulletin provides a procedure to correct a condition of Brake Squeal or Squeak Noise Intermittently on Initial Brake Applies.
- [PI1489A](/bulletins/10201131.md), 2021-09-07, Service bulletin: BACK OVER PREVENTION; ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE \(ECU/ECM\). Malfunction Indicator Lamp \(MIL\) Illuminated, Intermittently Unable to Shift into Reverse, DTC P0502 Set
- [PI1187C](/bulletins/10201125.md), 2021-09-07, Service bulletin: FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA; BACK OVER PREVENTION; VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR. Information on Inside Rear view Mirror and Camera Loose
- [21NA030](/bulletins/10194094.md), 2021-05-24, Service bulletin: BACK OVER PREVENTION. This service bulletin provides a procedure to correct a customer concern of Engine Noise and/or Belt Squeak, MIL Illuminated.
- [PIP5785](/bulletins/10190366.md), 2021-04-19, Service bulletin: POWER TRAIN; BACK OVER PREVENTION. This Preliminary information communicates the source component of the noise could be the bearing or shaft and not engine related.

JSON: [/v1/bulletins/10173421](/v1/bulletins/10173421)

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