# Service bulletin S2019000001

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10173306
- Published by NHTSA: 2020\-04\-06
- Manufacturer's number: S2019000001
- Manufacturer's date: 2020\-02\-07
- NHTSA component: STEERING

## NHTSA's summary

U11E8\-00\-LOST COMMUNICATION WITH EPS STEERING TORQUE MESSAGE

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10173306-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10173306-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Steering

## Vehicles listed

- 2019 to 2020 CHRYSLER 300
- 2019 to 2020 DODGE CHALLENGER
- 2019 to 2020 DODGE CHARGER

## Other bulletins for the same vehicles and component

- [08\-008\-23](/bulletins/10231777.md), 2023-02-13, Service bulletin: ELECTRICAL SYSTEM; BACK OVER PREVENTION; WHEELS; STEERING. UAS and UCS Radio Enhancements Customers may experience one or more of the following: \*\*Wi\-Fi hotspot connection failure. Speaker popping, crackle noise during Voice Recognition \(VR\) response and navigation guidance. Mobile Station Integrated Services Digital Network \(MSISDN\) missing from radio, no connected services working.\*\* Wireless connectivity pairing and/or connection issues. Lost radio presets. Radio channels change by itself. SXMT icon inoperative. SXMT favorite song not displaying/playing. High pitch squeal, pop or hum noise from speakers. Anti\-theft code request message. Lines appear across screen. Radio will not switch modes between AM, FM, SAT or Media. Performance control home screen shows ?Norm? mode for engine/transmission even when the vehicle is in ?Drag? mode \(LA, LD, LX only\). Can not change the time on the clock \(LA, LD and LX only\). USB hub inoperable \(D\-Trucks only\). Backup camera gridlines missing \(D\-Trucks only\). Device not supported message \(D\-Trucks only\). Remote app inoperative \(D\-Trucks only\). Unable to adjust volume \(D\-Trucks only\). Heated steering wheel inoperable \(D\-Trucks only\). In addition, the following enhancement are included in this update: CarplayT connectivity improvements. Improvement to wireless connectivity phone pairing. Improved sound quality when using a wireless connectivity phone. \*\*This bulletin involves inspecting and if required, updating the radio software level to 40.1. Depending on the radio?s current software level the radio may need a one or two USB update.\*\*
- [08\-003\-22 REV. A](/bulletins/10229816.md), 2023-01-17, Service bulletin: STEERING; EQUIPMENT:ELECTRICAL:INFOTAINMENT; BACK OVER PREVENTION. UAQ and UCQ Radio Enhancements Customers may experience one or more of the following: ? \*\*Wi\-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition \(VR\) response and navigation guidance. ? Mobile Station Integrated Services Digital Network \(MSISDN\) missing from radio, no connected services working.\*\* ? Intermittent, black radio display screen \(Rear View Camera \(RVC\) not affected\). ? Intermittent, radio freezes \(RVC not affected\). ? Wireless connectivity pairing and/or connection issues. ? Lost radio presets. ? Radio channels change by itself. ? SXMT icon inoperative. ? SXMT favorite song not displaying/playing. ? Incorrect navigation address/location/directions. ? Backup camera has black display screen or only displays Check Entire Surroundings with black screen \(occurs when vehicle is shifted immediately to reverse upon key\-on before RVC signal is received, recoverable with key cycle\) . ? High pitch chime noise. ? Contact list not loading. ? Device not supported message. ? Remote app inoperative. ? Travel\-Link fuel price incorrect. ? Backup camera gridlines missing. ? Unable to adjust volume. In addition, the following enhancement are included in this update: ? Enables map updates. ? Heavy Duty \(HD\) Truck USB HUB improvements. ? HD Truck heated steering wheel improvements This bulletin involves inspecting and if required, updating the radio software level to 40.1. Depending on the radio?s current software level the radio may need a one or two USB update.
- [0809220](/bulletins/10223963.md), 2022-10-17, Service bulletin: POWER TRAIN; STEERING. Improper Up Shift With Paddle Shift This bulletin involves replacing both steering wheel paddle shifter. Customers may experience the following:When trying to upshift using the paddle shifter on the steering, the transmission will downshift instead.
- [3100121](/bulletins/10221192.md), 2022-09-26, Service bulletin: STEERING; EQUIPMENT ADAPTIVE/MOBILITY:VEHICLE CONTROLS:STEERING. Steering System Inspection After a Collision This bulletin documents the FCA US LLC position regarding conditions under which replacement or repair of steering system components are required.
- [S2108000092](/bulletins/10221136.md), 2022-09-26, Service bulletin: STEERING; ELECTRICAL SYSTEM. Comfort Seat Module Setting DTC B10C4 \- 4B Heated Steering Wheel Control\-Over Temperature
- [S2108000092](/bulletins/10193989.md), 2021-05-24, Service bulletin: STEERING; WHEELS; ELECTRICAL SYSTEM. Comfort Seat Module Setting DTC B10C4 \- 4B Heated Steering Wheel Control\-Over Temperature
- [08\-092\-20](/bulletins/10183074.md), 2020-11-30, Service bulletin: STEERING; EQUIPMENT; POWER TRAIN. Improper Up Shift With Paddle Shift This bulletin involves replacing both steering wheel paddle shifter. Customers may experience the following:When trying to upshift using the paddle shifter on the steering, the transmission will downshift instead.
- [S19080000047](/bulletins/10177492.md), 2020-07-27, Service bulletin: STEERING: STEERING WHEEL/HANDLE BAR. Volume Uncontrollable Or Stuck On High
- [S2019000002](/bulletins/10175674.md), 2020-05-26, Service bulletin: STEERING. Hands On Steering Wheel Message In EVIC

JSON: [/v1/bulletins/10173306](/v1/bulletins/10173306)

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