# Service bulletin DRW28

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10173102
- Published by NHTSA: 2020\-04\-03
- Manufacturer's number: DRW28
- Manufacturer's date: 2020\-03\-18
- NHTSA component: VISIBILITY; EQUIPMENT ADAPTIVE/MOBILITY

## NHTSA's summary

DRW28 \- CHROME WINDOW MOLDING CONCERN FROM STRONG WIND DAMAGE \- 2020 CX\-5 AND CX\-9

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10173102-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10173102-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories, Glass, wipers and mirrors

## Vehicles listed

- 2020 MAZDA CX\-5
- 2020 MAZDA CX\-9

## Other bulletins for the same vehicles and component

- [SA\-027\-24](/bulletins/10254187.md), 2024-05-04, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; UNKNOWN OR OTHER. Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
- [SA\-008\-24](/bulletins/10251368.md), 2024-03-06, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- [SA\-079\-23](/bulletins/10248348.md), 2024-01-05, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; VISIBILITY. Some customers may complain about color discrepancies \(brightness differences\) of the image displayed on the screen when using the 360°view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts.
- [01\-007\-23a](/bulletins/10246121.md), 2023-12-05, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. The Mazda DCA\-8000 is required for all warranty battery testing. If the Mazda DCA\-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
- [SA\-032\-23a](/bulletins/10244679.md), 2023-11-02, Service bulletin: ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY. If you encounter any type of electrical concern \(e.g, dead battery, engine no start, DTC\(s\) stored...\), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- [SA\-039\-23a](/bulletins/10243569.md), 2023-10-05, Service bulletin: STRUCTURE; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low\-E windows. This may be caused by the sun's reflection.
- [09\-028\-23](/bulletins/10240399.md), 2023-08-03, Service bulletin: EQUIPMENT:ELECTRICAL. Some CX\-5 and CX\-30 customers may find that the liftgate does not close when pressing the power liftgate \(PLG\) rear switch \(A\) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from a high pressure car washer and/or condensation may drip onto the switch connector and cause corrosion. To eliminate this concern, the PLG rear switch has been modified with a waterproof connector.
- [SA\-036\-23](/bulletins/10238697.md), 2023-07-05, Service bulletin: STRUCTURE; EQUIPMENT. Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure.
- [SA\-024\-23](/bulletins/10235585.md), 2023-05-04, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM. Some customers may complain about any of the following: Infotainment display is blank Rear mount camera is inoperative Foot\-motion system is inoperative Rear parking sensor system is inoperative Battery is discharged INTERIOR2 15amp fuse is blown
- [SA\-012\-23](/bulletins/10233704.md), 2023-04-04, Service bulletin: VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM; VISIBILITY. Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

JSON: [/v1/bulletins/10173102](/v1/bulletins/10173102)

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