# Service bulletin SSM 48649

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10172988
- Published by NHTSA: 2020\-04\-02
- Manufacturer's number: SSM 48649
- Manufacturer's date: 2020\-03\-19
- NHTSA component: UNKNOWN OR OTHER

## NHTSA's summary

SSM 48649 \- 2020 Various Vehicles \- Equipped With Telematics Control Unit \(TCU\) \- Incomplete User Authorization, Vehicle Connectivity/Location And/Or FordPass/LincolnWay Concerns Some 2020 Ford and Lincoln vehicles equipped with a TCU may exhibit incomplete user authorization, no authorization pop\-up on the SYNC infotainment system, vehicle connectivity concerns, vehicle location disabled message and/or various FordPass/LincolnWay App command/control concerns. To correct these conditions, ensure that customer connectivity settings \(CCS\) are turned on in the SYNC system. If the concerns persist after CCS is turned on, turn CCS OFF, perform an ignition cycle, and turn CCS settings back on. After any CCS changes, force\-close and relaunch the FordPass/ LincolnWay app on the customers phone. Once CCS is turned on, program the TCU to the latest IDS/FDRS version level. If the concern is still present, follow normal diagnostics in Workshop Manual \(WSM\), Section 415\-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10172988-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10172988-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Vehicles listed

- 2020 FORD ECOSPORT
- 2020 FORD EDGE
- 2020 FORD FUSION
- 2020 FORD MUSTANG
- 2020 FORD TRANSIT
- 2020 FORD TRANSIT CONNECT
- 2020 LINCOLN MKX
- 2020 LINCOLN MKZ

JSON: [/v1/bulletins/10172988](/v1/bulletins/10172988)

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