# Service bulletin SSM 48619

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10172972
- Published by NHTSA: 2020\-04\-02
- Manufacturer's number: SSM 48619
- Manufacturer's date: 2020\-03\-09
- NHTSA component: UNKNOWN OR OTHER; ELECTRICAL SYSTEM

## NHTSA's summary

SSM 48619 \- Various Vehicles \- Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle \- CAN Protection Strategy Some 2013\-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program new keys to the vehicle. The Workshop Manual \(WSM\), Section 419\-01A Perimeter Anti\-Theft Alarm \- System Operation and Component Description has been updated to inform of the Controller Area Network \(CAN\) Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module \(BCM\) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for further detail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non\-warrantable.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10172972-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10172972-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system

## Vehicles listed

- 2014 to 2018 FORD C\-MAX
- 2014 to 2017 FORD C\-MAX ENERGI
- 2014 to 2019 FORD ECONOLINE
- 2019 to 2020 FORD ECOSPORT
- 2014 to 2020 FORD EDGE
- 2014 to 2019 FORD ESCAPE
- 2014 to 2017 FORD EXPEDITION
- 2014 to 2019 FORD EXPLORER
- 2014 to 2020 FORD F\-150
- 2014 to 2020 FORD F\-250 SD
- 2014 to 2020 FORD F\-350 SD
- 2014 to 2020 FORD F\-450 SD
- 2014 to 2020 FORD F\-550 SD
- 2014 to 2019 FORD FIESTA
- 2014 to 2019 FORD FLEX
- 2014 to 2018 FORD FOCUS
- 2014 to 2020 FORD FUSION
- 2014 to 2020 FORD MUSTANG
- 2014 to 2019 FORD TAURUS
- 2014 FORD TRANSIT
- 2015 to 2020 FORD TRANSIT
- 2014 to 2020 FORD TRANSIT CONNECT
- 2017 to 2019 LINCOLN CONTINENTAL
- 2015 to 2019 LINCOLN MKC
- 2014 to 2016 LINCOLN MKS
- 2014 to 2019 LINCOLN MKT
- 2014 to 2018 LINCOLN MKX
- 2019 to 2020 LINCOLN MKX
- 2014 to 2020 LINCOLN MKZ
- 2014 to 2017 LINCOLN NAVIGATOR

## Recalls for the same vehicles and component

- [26V372000](/recalls/nhtsa/26V372000.md), 2026-06-09: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- [26V370000](/recalls/nhtsa/26V370000.md), 2026-06-09: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- [2026005](/recalls/tc/2026005.md), 2026-01-09: Electrical
- [2026004](/recalls/tc/2026004.md), 2026-01-09: Electrical
- [2025554](/recalls/tc/2025554.md), 2025-10-10: Electrical
- [2025082](/recalls/tc/2025082.md), 2025-02-17: Electrical
- [23V727000](/recalls/nhtsa/23V727000.md), 2023-10-27: ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
- [23V440000](/recalls/nhtsa/23V440000.md), 2023-06-23: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE \(BMS/BECM\)
- [2023310](/recalls/tc/2023310.md), 2023-05-29: Electrical
- [2022486](/recalls/tc/2022486.md), 2022-08-30: Electrical

## Other bulletins for the same vehicles and component

- [25E10\-S1](/bulletins/11037788.md), 2026-10-02, Other: ELECTRICAL SYSTEM; UNKNOWN OR OTHER; POWER TRAIN. 25E10\-S1 Owner letter
- [25E10\-S1](/bulletins/11035464.md), 2026-08-03, Emissions: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. NEW VEHICLE DELIVERY HOLD \- Emissions Recall 25E10 \- Supplement \#1 Certain 2018\-2020 Model Year F\-150 Vehicles With 3.3L Engines and 2016\-2019 Model Year Explorer, Taurus, and Flex Vehicles With 3.5L Engines Powertrain Control Module \(PCM\) Reprogramming
- [25N15](/bulletins/11035460.md), 2026-08-03, Other: ELECTRICAL SYSTEM. 2015 Transit Connect ONLY under 25N15 \- PAUSED effective July 15, 2026 \- July 15, 2026 \- 2015 Transit Connect ONLY under 25N15 \- PAUSED effective July 15, 2026 AWARENESS COMMUNICATION Monitor FSA Landing Page in PTS for further details \- Certain 2015\-2019 Model Year Multiple Vehicle Lines \- Rear View Camera Inspection For One\-Time Replacement
- [25H05 S1](/bulletins/11031792.md), 2026-04-30, Other: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. Harvest Program 25H05 – Supplement \#1 Certain 2011\-2021 Model Year Vehicles Software Verification Harvest Program
- [25N15 S1](/bulletins/11031781.md), 2026-04-30, Other: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. Customer Satisfaction Program 25N15 \- Supplement \#1 Certain 2015\-2019 Model Year Multiple Vehicle Lines Rear View Camera Inspection For One\-Time Replacement
- [SSM 54720](/bulletins/11031263.md), 2026-04-10, Service bulletin: ELECTRICAL SYSTEM; LANE DEPARTURE: BLIND SPOT DETECTION. Various 2020\-2026 Ford and Lincoln vehicles equipped with blind spot information system \(BLIS\) may experience an inoperative blind spot monitoring with a "Blind Spot System Fault" message displayed in the instrument panel cluster \(IPC\). This may also be accompanied by diagnostic trouble codes \(DTCs\) B118C:11 and/or B118C:15 stored in the driver door module \(DDM\), and/or B118D:11 and/or B118D:15 stored in the passenger door module \(PDM\). This may be due to the wiring connector from the mirror to the BLIS module. If diagnostics lead to an internal mirror wiring harness fault, a new lower level BLIS light pigtail is now released for service. It is not necessary to replace the exterior mirror assembly. Use part number SC3Z\-14A411\-B to resolve the concern.
- [SSM 54589](/bulletins/11029595.md), 2026-03-04, Other: ELECTRICAL SYSTEM. Some 2019\-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various connectivity concerns with The Ford App Lincoln App including but not limited to: missing activation prompt pop\-upon the vehicle's center display screen when attempting to activate vehicle through The Ford App Lincoln App, incorrect location global positioning system GPS reported through The Ford App Lincoln App, problems with remote commands being performed through The Ford App Lincoln App and or incorrect data information reported on The Ford App Lincoln App. These symptoms will be accompanied by diagnostic trouble code DTC B156D 89 in the TCU. This may be due to the accessory protocol interface module APIM software. To correct the condition, update the APIM software.
- [SSM 54601](/bulletins/11029052.md), 2026-02-27, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY; UNKNOWN OR OTHER. Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module \(BCM\). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab \> Accessories \> Installation \> Wireless RF Keypad Diagnosis Guide \> PPT C \> Step C2.\<br /\>\<br /\> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k
- [25H05](/bulletins/11026013.md), 2025-12-03, Other: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. This is a proactive investigation program by Ford Motor Company to inspect a limited number of affected vehicles that are customer\-owned. Ford is voluntarily conducting this program to evaluate the software currently installed on one or more electronic modules in the affected vehicles.
- [TSB 25\-2570](/bulletins/11025837.md), 2025-12-01, Service bulletin: ELECTRICAL SYSTEM. This article supersedes TSB 24\-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 universal thumb drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.

JSON: [/v1/bulletins/10172972](/v1/bulletins/10172972)

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