# Service bulletin T\-SB\-0039\-19\_Rev

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10172837
- Published by NHTSA: 2020\-03\-30
- Manufacturer's number: T\-SB\-0039\-19\_Rev
- Manufacturer's date: 2020\-02\-10
- NHTSA component: PARKING BRAKE; BACK OVER PREVENTION; ELECTRICAL SYSTEM; WHEELS; STEERING

## NHTSA's summary

Some 2019 model year RAV4, RAV4 Hybrid and some 2019 ? 2020 model year Sienna vehicles equipped Audio Plus \(version 1010\) or Premium Audio \(version 1010\) or earlier may exhibit one or more of the following conditions: ?Toyota Apps fail to download ?Bluetooth® is unable to automatically connect AFTER key cycle ?Abnormal microphone operation ?Sirius XM® antenna disconnection history Diagnostic Trouble Code \(DTC\) B15FE?No outgoing voice during phone calls when using Apple CarPlay® ?Incoming calls incorrectly shown on the Multi\-information Display \(MID\) when using Apple CarPlay® ?CAN networking DTC B1321 ?Volume inoperative AFTER using Siri® ?Unable to adjust the treble audio setting ?Song information flickering ?Unable to select Sirius XM® music genre by voice recognition ?Noise when hanging up call on handset ?Transferred contacts do NOT match the number of handset contacts ?Sirius XM® sound slow to start ?Abnormal Toyota Apps and Scout Operation ?Some vehicles equipped with Audio Plus \(version 1195\), Premium Audio \(version 1195\) or Navigation \(version 1035\) or earlier may exhibit one or more of the following conditions: ?Unable to play audio source after incoming call ?Software enhancements ?Intermittent rebooting ?Unable to register Bluetooth® devices from Bluetooth® Audio Mode ?Unable to pair Android? devices after Google? apps update ?Unable to access camera diagnosis system ?USB audio doesn?t resume ?Intermittent Bluetooth® disconnection ?Abnormal voice recognition operation?Phone call history does not update ?Bluetooth® loses connection after USB connection is made ?Navigation inoperative ?Microphone disconnected pop\-up message ?Clock not displayed on the map screen ?Intermittent phone ringing with no incoming phone call ?Clock format changes from 12 ? 24 hours intermittently ?Screen intermittently goes blank ?Sound changes from one speake

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10172837-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10172837-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Brakes, Driver assistance, Electrical system, Steering, Wheels, Backup camera, Parking brake

## Trouble codes named

B1321, B15FE

## Vehicles listed

- 2020 TOYOTA PRIUS
- 2020 TOYOTA PRIUS PRIME
- 2019 TOYOTA RAV4
- 2018 to 2020 TOYOTA SIENNA

## Recalls for the same vehicles and component

- [19V576000](/recalls/nhtsa/19V576000.md), 2019-08-06: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

## Other bulletins for the same vehicles and component

- [20TE03](/bulletins/10241399.md), 2023-08-28, Service bulletin: BACK OVER PREVENTION. DP: This Customer Support Program provides coverage for a condition involving the front transfer case electro\-magnetic clutch in certain 2019 ? 2020 model year RAV4 Adventure and Limited grade AWD vehicles. An abnormal buzz or groan noise from that case can occur with Normal drive mode selected during disconnect/connect timing of the AWD system. This condition typically occurs between 20 and 30 mph when accelerating from a stop, and/or between 20 and 13 mph on deceleration after driving the vehicle for 15 minutes or longer. Although the front transfer case electro\-magnetic clutch is covered by Toyota?s New Vehicle Limited Warranty for 5 years or 60,000 miles \(whichever comes first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to abnormal buzz/groan noise from the front transfer case.
- [T\-TT\-0724\-23](/bulletins/10234335.md), 2023-04-17, Service bulletin: SUSPENSION; BACK OVER PREVENTION; ELECTRONIC STABILITY CONTROL:AUTOMATIC \(ASC\). TT: Some 19\-21MY RAV4 Japan produced vehicles in Puerto Rico only exhibit a squeak type noise from the front suspension over bumps. Japan produced vehicles can be identified by VINs beginning with J.
- [T\-SB\-0014\-23](/bulletins/10234334.md), 2023-04-17, Service bulletin: BACK OVER PREVENTION. TSB: Some 2019 ? 2021 model year RAV4 and RAV4 Hybrid and 2021 model year RAV4 Prime vehicles may exhibit a rattle noise from the sliding roof assembly when it is in the tilted open position while driving over a bumpy road. Follow the Repair Procedure in this bulletin to address this condition.
- [T\-SB\-0115\-22 Rev](/bulletins/10234314.md), 2023-04-17, Service bulletin: BACK OVER PREVENTION; FUEL SYSTEM, GASOLINE. TSB: Some 2019 ? 2022 model year Avalon, 2018 ? 2023 model year Camry, 2017 ? 2022 model year Highlander, and 2017 ? 2020 model year Sienna vehicles equipped with a 2GR\-FKS engine may exhibit a knocking noise from the vacuum pump at idle.
- [TSB004522Rev1](/bulletins/10224102.md), 2022-10-17, Service bulletin: PARKING BRAKE; ELECTRICAL SYSTEM; AIR BAGS. TSB: Some 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio \(version 01013E\), Entune? Audio Plus \(version 010156 or 01015C\), or Entune? Premium Audio \(versions 010171, 010170, or 01017D\) may exhibit one or more of the following conditions: ?Head unit reboots at a specific location. ?Abnormal Destination Search app operation. ?Rebooting caused by no songs on the USB\-connected iPhone. ?A one\-time reboot after ignition is cycled to ACC\-ON. ?Audio stays muted after the key is cycled. Some 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio \(version 010144\), Entune? Audio Plus \(version 01015E\), Entune? Premium Audio \(version 010182\), or earlier may exhibit one or more of the following conditions: ?Head unit reboots intermittently. ?Home screen intermittently half blank after shifting out of reverse, if the driver uses reverse after using the maintenance reminder screen. ?Screen freezes during an incoming phone call. ?Incorrect time displays on the diagnostic menu. ?Radio station information does not match the radio station that is playing.?Abnormal playlist browsing operation. ?Mute stays enabled after key cycle. ??Search along my route? is inoperative. ?Traffic data scales improperly. ?Unit of measure is missing from distance to destination \(showing ?11? instead of ?11mi/km?\). ?Multi\-information display \(MID\) compass does not match navigation screen when switching to North up. ?Navigation does not match MID when switching from miles to kilometers. ?Speed limit is blank on navigation screen. ?Go button on VR screen is inoperative. Some 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio \(version 010145\), Entune? Audio Plus \(version 010161\), Entune? Premium Audio \(version 010189\), or earlier may exhibit one of the following conditions: ?Map will not display after it has been reprogrammed from the map micro SD card. Updated system software is now
- [TTT063620](/bulletins/10214323.md), 2022-06-21, Service bulletin: BACK OVER PREVENTION; SERVICE BRAKES, HYDRAULIC. TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care \(TCMC\) brake pads may exhibit a groan or squeak noise in various driving conditions
- [TTT061620](/bulletins/10214321.md), 2022-06-21, Service bulletin: STEERING; STEERING:STEERING WHEEL /HANDLE BAR:YAW/ANGLE SENSOR; WHEELS; BACK OVER PREVENTION; ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY. TT: Some customers may experience an abnormal steering sensation \(?pulling?, ?drifting?\), which may be more pronounced after a cold soak. The steering angle value displayed in Techstream may be greater than \+3° off when the steering wheel is held straight. Every time the vehicle?s battery is disconnected or discharged, the Steering Angle Neutral Point Memorization and the Steering Sensor Zero Point Calibration must be performed. These steps are consistent with Step 3 and 4 of the ?BEFORE INSPECTION? section of the Pre\-Delivery Service Check Sheet
- [T\-SB\-0084\-21 Rev](/bulletins/10210362.md), 2022-04-18, Service bulletin: BACK OVER PREVENTION; VEHICLE SPEED CONTROL. TSB: Some 2019 ? 2022 model year RAV4 and RAV4 Hybrid and 2021 ? 2022 model year RAV4 Prime vehicles may exhibit a sloshing or splashing noise from inside one or more door panels when driving, opening and/or closing a door, and/or braking. This condition is caused by a cavity wax/debris/substance that may block door drain holes and restrict water from draining properly. Follow the Repair Procedure in this bulletin to address this condition
- [T\-TT\-0616\-20 Rev](/bulletins/10190462.md), 2021-04-19, Service bulletin: STEERING; BACK OVER PREVENTION. TT: Some customers may experience an abnormal steering sensation \(?pulling?, ?drifting?\), which may be more pronounced after a cold soak. The steering angle value displayed in Techstream may be greater than \+3° off when the steering wheel is held straight. Every time the vehicle?s battery is disconnected or discharged, the Steering Angle Neutral Point Memorization and the Steering Sensor Zero Point Calibration must be performed.
- [T\-TT\-0636\-20 Rev](/bulletins/10190453.md), 2021-04-19, Service bulletin: BACK OVER PREVENTION; SERVICE BRAKES. TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care \(TCMC\) brake pads may exhibit a groan or squeak noise in various driving conditions.

JSON: [/v1/bulletins/10172837](/v1/bulletins/10172837)

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