# Service bulletin WI20\-003

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10172769
- Published by NHTSA: 2020\-03\-26
- Manufacturer's number: WI20\-003
- Manufacturer's date: 2020\-03\-25
- NHTSA component: EQUIPMENT

## NHTSA's summary

DTNA is temporarily adjusting some Warranty\-related part return practices to accommodate limited staffing at service locations due to COVID\-19. Effective immediately, when parts must be returned, the timeline to ship and enter shipping information into OWL has been extended from 23 days to 46 days.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10172769-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10172769-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- FCCC FCCC
- FREIGHTLINER FREIGHTLINER
- THOMAS BUILT BUSES THOMAS BUILT BUSES
- WESTERN STAR WESTERN STAR

JSON: [/v1/bulletins/10172769](/v1/bulletins/10172769)

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