Service bulletin M010603

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

NHTSA's summary

MINI ENHANCED DEALER SELF-AUTHORIZED (DSA) GOODWILL PROGRAM: This Service Information bulletin supersedes SI M01 06 03 dated December 2018. INFORMATION The Enhanced Dealer Self-Authorized (DSA) Goodwill Program: Provides the top level (Tier 1) expanded benefits for qualifying dealers The Dealer Self-Authorized Goodwill Program (DSA) provides your dealer with a tool to build and maintain customer confidence with the MINI brand during difficult situations. The objective is to exceed your customers' expectations increase their satisfaction and maintain product loyalty leading to repeat sales. This program does not replace the existing Regional Field Authorization (FAS) Goodwill process. Instead it offers you an opportunity to make a customer goodwill decision on-the-spot without the need to obtain prior approval from MINI USA. This gives your dealer a greater opportunity to deliver on the program's objective.

The document

• NHTSA's copy of the document (PDF)
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The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories, Labels and manuals

Listing a model year does not mean every vehicle of it is concerned: the document says which.

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