# Service bulletin White Paint Dela

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10171238
- Published by NHTSA: 2020\-02\-08
- Manufacturer's number: White Paint Dela
- Manufacturer's date: 2020\-01\-10
- NHTSA component: STRUCTURE

## NHTSA's summary

White Paint Delamination Warranty Extension On October 17, 2019, INFINITI distributed a retailer announcement notifying retailers of a proposed class action settlement \(Nelson v. Nissan North America, Inc., Case No. 3:17\-cv\-01114 \(M.D. Tenn.\)\), concerning paint peeling on INFINITI QX56 vehicles. The announcement provided a copy of notices sent to affected owners. A court hearing occurred on December 19, 2019 and the proposed settlement was approved by the presiding court for owners of pearl white INFINITI QX56 produced between November 20, 2009 and December 12, 2012. Owners of eligible vehicles will receive a notification of the settlement from the third party settlement administrator indicating their eligibility for the following: • \- Warranty extension of 48 months and unlimited miles to their current 48 month/60,000 mile new vehicle limited warranty for a total of 96 months/unlimited mile warranty coverage for the pearl white paint for delamination. • \- The paint warranty extension will allow for a one\-time full vehicle repaint \(subject to a client copayment\). • \- Eligible owners can also obtain coverage for rental car \($600 max\) arising from the repaint. • \- Eligibility for INFINITI's Vehicle Purchase Program \(A\-Plan\) until April 30, 2020. Settlement details for this warranty extension can be found at the following website: www.vehiclepaintsettlement.com

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10171238-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10171238-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame

## Vehicles listed

- 2011 to 2013 INFINITI QX56

## Other bulletins for the same vehicles and component

- [ITB09\-063C](/bulletins/11031720.md), 2026-04-29, Service bulletin: STRUCTURE:BODY. CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS \(Federal Motor Vehicle Safety Standards\) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” \(metal plate or vinyl label\) is attached to the instrument panel or body on the driver side at the base of the windshield \(see Figure 1\). · The “Certification Label” \(vinyl adhesive label\) is located on the lower area of the driver side B\-Pillar \(see Figure 1\).
- [ITB13\-007H](/bulletins/10232646.md), 2023-03-07, Service bulletin: VISIBILITY; STRUCTURE. REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB09\-039J](/bulletins/10232644.md), 2023-03-07, Service bulletin: VISIBILITY; STRUCTURE. WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB14054](/bulletins/10192476.md), 2021-05-10, Service bulletin: EQUIPMENT; STRUCTURE:BODY:DOOR; STRUCTURE. SERVICE INFORMATION If the auto back door will not operate automatically \(operates only in manual mode\), first note some conditions that may cause this: \* Is DTC B2420 set as "current" in the back door control unit? If the auto back door "CLOSE SW" \(close switch\) state does not change from ON to OFF after 3 attempts to close the auto back door, B2420 will be set and the auto feature will be disabled. Please see this bulletin for further details.
- [ITB11014B](/bulletins/10192126.md), 2021-05-10, Service bulletin: STRUCTURE. SERVICE INFORMATION If a CD/DVD Player incident is noted, a possible cause may be improper CD/DVD disc care, condition, or usage. This bulletin provides updated CD/DVD Player operation instructions to avoid potential incidents/customer concerns caused by improper care and usage of CD/DVD discs. To aid in solving customer concerns, use the guidelines in this bulletin when speaking to customers or inspecting incident vehicles. \- Customers must not use discs that are warped, scratched, chipped, cracked, have abnormal edges or are otherwise damaged. Damaged or poor condition discs may cause the Player internal mechanism to jam or have optical pick\-up errors. NOTE \- Do not make a Warranty claim against a Player that will not play damaged or poor condition discs as described in this bulletin. See this bulletin for further detail.
- [ITB12\-043a](/bulletins/10185403.md), 2021-01-09, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY:DOOR. 2012 QX56; DOOR REQUEST SWITCH INOPERABLE AND NO START AT PDI This bulletin is no longer active. Please discard previous versions of ITB12\-043.
- [ITB18\-037](/bulletins/10149809.md), 2018-12-03, Service bulletin: STRUCTURE; EQUIPMENT. PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors \(see examples on page 2\). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
- [ITB\-12\-005](/bulletins/10043720.md), 2012-04-24, Service bulletin: STRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. INFINITI: VEHICLES USING INTELLIGENT KEY SYSTEM AND/OR DOOR REQUEST SWITCH CAN NOT LOCK OR UNLOCK VEHICLE DOORS. \*PE

JSON: [/v1/bulletins/10171238](/v1/bulletins/10171238)

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