# Service bulletin ITB13\-008a

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10171195
- Published by NHTSA: 2020\-02\-07
- Manufacturer's number: ITB13\-008a
- Manufacturer's date: 2020\-01\-17
- NHTSA component: SUSPENSION

## NHTSA's summary

CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE\-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10171195-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10171195-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Suspension

## Vehicles listed

- 2009 to 2013 INFINITI EX35
- 2010 to 2013 INFINITI EX37
- 2009 to 2010 INFINITI FX35
- 2011 INFINITI FX35
- 2012 INFINITI FX35
- 2013 INFINITI FX35
- 2010 to 2012 INFINITI FX37
- 2013 INFINITI FX37
- 2011 to 2012 INFINITI G25
- 2009 to 2013 INFINITI G37
- 2013 INFINITI JX35
- 2012 to 2013 INFINITI M35 HYBRID
- 2011 to 2013 INFINITI M37
- 2011 to 2013 INFINITI M56
- 2015 INFINITI Q40
- 2014 to 2015 INFINITI Q60
- 2014 to 2019 INFINITI Q70
- 2014 to 2018 INFINITI Q70 HYBRID
- 2014 to 2017 INFINITI QX50
- 2011 to 2013 INFINITI QX56
- 2014 to 2019 INFINITI QX60
- 2014 to 2017 INFINITI QX60 HYBRID
- 2014 to 2017 INFINITI QX70
- 2014 to 2019 INFINITI QX80

## Other bulletins for the same vehicles and component

- [PC393](/bulletins/10192636.md), 2021-05-10, Service bulletin: SUSPENSION. Infiniti is conducting a retailer inventory inspection to inspect the right and left transverse link \(TV\) pivot bolt to ensure that the locking nut is present and torqued to the correct specification
- [PC377](/bulletins/10192587.md), 2021-05-10, Service bulletin: SUSPENSION. Infiniti is conducting a retailer inventory inspection to inspect the right and left transverse link pivot bolt to ensure that the locking nut is present and torqued to the correct specification.
- [ITB12072C](/bulletins/10192586.md), 2021-05-10, Service bulletin: SUSPENSION. IF YOU CONFIRM There is a vibration or judder feeling from the rear of the vehicle when making turns on dry roads at low speeds \(under 40 MPH\), and it does not occur if the Electric Controlled Coupling is electrically disconnected. ACTION Replace the Electric Controlled Coupling for the rear final drive. See this bulletin for further detail.
- [ITB12041C](/bulletins/10192504.md), 2021-05-10, Service bulletin: SUSPENSION. SERVICE INFORMATION If a customer would like to activate a subscription for any of the following services: \- SiriusXM Satellite Radio, NavTraffic, NavWeather or Travel Link OR If a radio is replaced for any reason, and a customer has an active subscription to any of the above services, OR If a customer claims to have an active subscription to any of the above services, AND any portion of the subscribed service is not operating, ... follow the steps in this bulletin to activate/refresh the service.
- [PC331](/bulletins/10192482.md), 2021-05-10, Service bulletin: WHEELS; SUSPENSION. Infiniti is conducting a retailer inventory inspection to inspect the front axle hub and torque member bolts on 20 specific 2014 QX60 vehicles identified in SERVICE COMM.
- [ITB00024F](/bulletins/10192219.md), 2021-05-10, Service bulletin: STEERING; SUSPENSION; SERVICE BRAKES. SERVICE INFORMATION \- This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. \- Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure\(s\), listed on the following pages, for your specific issue. See this bulletin for further details.
- [ITB99001A](/bulletins/10192146.md), 2021-05-10, Service bulletin: SUSPENSION. SERVICE INFORMATION This bulletin provides information to identify: \- A leaking strut or a shock absorber that qualifies for replacement under warranty. \- A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. \- A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
- [ITB13003](/bulletins/10192128.md), 2021-05-10, Service bulletin: SUSPENSION. SERVICE INFORMATION When the fluid of an applied vehicle's transfer assembly is being "topped off" or refilled for any reason, use only Genuine NISSAN Transfer Fluid \(P/N 999MP\-TF0870P\). Using transfer fluid other than Genuine NISSAN Transfer Fluid or its equivalent will damage the transfer, which is not covered by the INFINITI new vehicle limited warranty. Order this item through the Infiniti Maintenance Advantage program: Phone: 877\-INF\-IMA1 \(877\-463\-4621\), order online via the link on www.NNAnet.com\>Workspace tab\>Parts and Service Section\>Click on "Maintenance Advantage", or order direct at www.nissantire.com. See this bulletin for further detail.
- [ITB12\-072f](/bulletins/10180976.md), 2020-10-08, Service bulletin: SUSPENSION; POWER TRAIN; ELECTRICAL SYSTEM. 2013 JX35, 2014\-2019 QX60, 2014\-2019 QX60 HYBRID; VIBRATION AND/OR NOISE WHEN MAKING LOW SPEED TURNS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB12\-072e](/bulletins/10152501.md), 2019-01-07, Service bulletin: SUSPENSION:REAR; EQUIPMENT. 2013 JX35, 2014\-2019 QX60, 2014\-2017 QX60 HYBRID; VIBRATION AND/OR NOISE WHEN MAKING LOW SPEED TURNS This bulletin applies to AWD \(All\-Wheel Drive\) vehicles only. This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

JSON: [/v1/bulletins/10171195](/v1/bulletins/10171195)

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