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Service bulletin SSM 48494

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10170992
Published by NHTSA2020-02-04
Manufacturer's numberSSM 48494
Manufacturer's date2020-01-29
NHTSA componentSUSPENSION

NHTSA's summary

Some 2005-2020 F-Super Duty 4x4 vehicles operated in extreme dust, mud or tar sand conditions may exhibit accelerated 4x4 vacuum hub seal and or wheel bearing wear as a result of harsh operating conditions. A knuckle seal shield kit is now available for customer purchase. The kit is designed for severe duty and is non warrantable. The knuckle seal shield kit GC3Z-54024A38-A includes an installation instruction sheet

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Suspension

Vehicles listed
FORD F-250 SD2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it)
FORD F-350 SD2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it)
FORD F-450 SD2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it)
FORD F-550 SD2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
15V0240002015-01-22. SUSPENSION

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
21B42-S12021-09-05. Service bulletin. All of the affected vehicles were built with front spring and front gross axle weight rating (FGAWR) below the customer expected value. The marketing Order Guide stated that on units equipped with Ambulance & Wrecker packages, customers would get up to 7000 lb front spring FGAWR. The front coil springs were built to match the FGAWR labels on these units. The customer did not receive the front coil spring capability they were expecting based on the data in the marketing Order Guide and their reserve capacity might be lower than expected.
21B422021-08-02. Service bulletin. All of the affected vehicles were built with front spring and front gross axle weight rating (FGAWR) below the customer expected value. The marketing Order Guide stated that on units equipped with Ambulance & Wrecker packages, customers would get up to 7000 lb front spring FGAWR. The front coil springs were built to match the FGAWR labels on these units. The customer did not receive the front coil spring capability they were expecting based on the data in the marketing Order Guide and their reserve capacity might be lower than expected.
TSB 19-22742019-10-04. Service bulletin. This article supersedes TSB 18-2268 to update the Service Procedure and the Parts List. Some 2017-2019 F-250/F-350 4WD vehicles may exhibit a sustained steering wheel oscillation after hitting rough pavement or an expansion joint above 72 Km/h (45 mph). This may be due to excessive lag/lash of the steering linkage damper. To correct the condition, follow the Service Procedure steps to replace the steering linkage damper. Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria: *2017-2019 F-250 and F-350 vehicles only *4WD *Customer complaint of sustained steering wheel oscillation after hitting rough pavement or an expansion joint above 72 Km/h (45 mph).
SSM 479792019-06-06. Service bulletin. Some 2005-2019 F-Super Duty 4x4 vehicles operated in extreme dust, mud or tar sand conditions may exhibit accelerated 4x4 vacuum hub seal and or wheel bearing wear as a result of harsh operating conditions. A knuckle seal shield kit is now available for customer purchase. The kit is designed for severe duty and is non warrantable. The knuckle seal shield kit GC3Z-54024A38-A includes an installation instruction sheet
TSB-14-01612015-07-31. Service bulletin. FORD: PROCEDURE INFORMATION REGARDING THE CHANGE IN VEHICLE ATTITUDE APPEARANCE BY RAISING REAR OF TRUCK AND MODIFICATION STEPS ACCORDING TO SPECIFICATIONS OF ENGINEERING. MODEL 2011-15 F-250 SD. *PE
12-2-52012-05-14. Service bulletin. FORD: SOME VEHICLES EXHIBIT A 4X4 NOT ENGAGING, NOT STAYING ENGAGED AND/OR UNLOCKING IN EXTREME COLD TEMPERATURES BELOW -18 DEGREES CELSIUS OR 0 DEGREES FAHRENHEIT. INCLUDE FORD MODEL F250, F350,F450, AND F550 MODEL YEARS 2011-2012. *JS
CSP-10B212011-09-21. Service bulletin. FORD: 2011 F250. INCORRECT REAR SPRINGS WERE INSTALLED. THERE MAY BE STEERING WANDER WHEN PULLLING A VEHICLE. *RM
AS-217662011-07-07. Service bulletin. FORD: IN COLD WEATHER THERE IS A FRONT HUB ENGAGEMENT CONCERN. 2011 F SUPER DUTY. *RM
198502007-09-26. Service bulletin. DANA S110 REAR - AXLE FLUID LEAK. *NJ
07722007-07-25. Service bulletin. REAR OF VEHICLE IS TOO HIGH/LOW -5TH WHEEL AND GOOSE NECK APPLICATIONS. *KB