Service bulletin TSB 20-2012

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10170913
Published by NHTSA	2020-02-04
Manufacturer's number	TSB 20-2012
Manufacturer's date	2020-01-17
NHTSA component	POWER TRAIN

NHTSA's summary

Some 2017-2019 F-650/F-750 vehicles equipped with a 6.7L engine, 6R140 transmission and hydraulic brakes may exhibit a driveline vibration typically during the 1500-1700 engine revolutions per minute (RPM) range. To correct the condition, follow the Service Procedure to reprogram the powertrain control module (PCM).

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Transmission and driveline

Vehicles listed
FORD F-650 SD	2017, 2018, 2019 (the catalog's model; the bulletin names a series or trim of it)
FORD F-750 SD	2017, 2018, 2019 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
2018165	2018-04-05. Powertrain
18V214000	2018-04-04. POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL); POWER TRAIN:AUTOMATIC TRANSMISSION

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SSM 52314	2024-03-20. Service bulletin. During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.
SSM 51854	2023-09-04. Service bulletin. Various 2013-2019 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P264F after powertrain control module (PCM) replacement. This DTC indicates that the engine serial number (ESN) must be programmed into the PCM. The ESN is located on PTS > Diagnostics tab > HVBoM > Features > Engine Serial Number. Once the ESN is obtained from the historical vehicle bill of materials (HvBOM), it can be programmed into the PCM using the appropriate Ford diagnostic scan tool. Navigate to the toolbox tab> powertrain menu> Service Functions> ESN.
SSM 51849	2023-09-01. Service bulletin. Various 2013-2019 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P264F after powertrain control module (PCM) replacement. This DTC indicates that the engine serial number (ESN) must be programmed into the PCM. The ESN is located on PTS> OASIS> Features> Engine Serial Number. Once the ESN is obtained from the historical vehicle bill of materials (HvBOM), it can be programmed into the PCM using the appropriate Ford diagnostic scan tool. Navigate to the toolbox tab> powertrain menu> Service Functions> ESN.
SSM 51691	2023-06-16. Service bulletin. 2011-2023 F-Super Duty and 2016-2024 F-650/F-750 vehicles equipped with a 6.7L engine may exhibit an elevated idle condition. During prolonged idle time, vehicles may experience this elevated idle to reduce unburned hydrocarbons from the SCR. The powertrain control module estimates hydrocarbon levels in the SCR and may increase idle speed to remove them. Idle speed will be increased to 1000 RPM for ambient temperatures near 26°C (80°F) and may increase to 1200 RPM at -40 °C (-40°F). Vehicles may exhibit exhaust smoke and diesel exhaust fluid smell during elevated idle condition. Exhaust smoke and smell condition will not affect reliability or durability of the engine. Power take-off (PTO) use and idle set point control will disable elevated speed. It is required that the operator monitor the vehicle and adhere to any Exhaust Filter warning messages.
SSM 50966	2022-08-02. Service bulletin. Some 2017-2019 F-Super Duty/F-650/F-750 vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P24D1 stored in the powertrain control module (PCM). To correct the condition, replace the particulate matter (PM) sensor. Refer to Workshop Manual (WSM), Section 303-14. For F-650/F-750 vehicles, use LC4Z-5L216-A. For F-Super Duty pickup and 203 inch wheelbase chassis cab vehicles, use LC3Z-5L216-C. For F-Super Duty 145/179/192 inch wheelbase chassis cab vehicles, use LC3Z-5L216-B. For F-Super Duty 168/169/193/205 inch wheelbase chassis cab vehicles, use LC3Z-5L216-A. Do not attempt a programmable module installation (PMI) after installation of the PM sensor. For claiming, use causal part 5L239 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 50636	2022-03-29. Service bulletin. 2011-2022 F-Super Duty and 2016-2023 F-650/F-750 vehicles equipped with a 6.7L engine may exhibit an elevated idle condition. During prolonged idle time, vehicles may experience this elevated idle to reduce unburned hydrocarbons from the SCR. The powertrain control module estimates hydrocarbon levels in the SCR and may increase idle speed to remove them. Idle speed will be increased to 1000 RPM for ambient temperatures near 26°C (80°F) and may increase to 1200 RPM at -40 °C (-40°F). Vehicles may exhibit exhaust smoke and diesel exhaust fluid smell during elevated idle condition. Exhaust smoke and smell condition will not affect reliability or durability of the engine. Power take-off (PTO) use and idle set point control will disable elevated speed. It is required that the operator monitor the vehicle and adhere to any Exhaust Filter warning messages.
SSM 50549	2022-03-08. Service bulletin. Some 2018-2020 F-150, 2017-2022 F-Super Duty and 2016-2022 F-650/F-750 vehicles equipped with a diesel engine may exhibit diagnostic trouble code (DTC) P0000 stored in the powertrain control module (PCM) after an on-demand self test. This DTC is due to a processing error in the PCM as a result of on-demand self testing. P0000 is an invalid DTC that will not illuminate the malfunction indicator lamp (MIL) and no repairs should be performed.
TSB 21-2452	2022-01-01. Service bulletin. Some 2020-2021 Aviator vehicles equipped with a 3.0L PHEV powertrain may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) U0100, P1A42 and/or P1A43 stored in battery energy control module (BECM). This may be due to software in the PCM. To correct the condition, follow the service procedure to perform a coordinated flash on the powertrain control module (PCM), secondary on-board diagnostic module c (SOBDMC), anti-lock braking system (ABS) module, BECM, and battery charger control module (BCCM).
TSB 21-2368	2021-11-02. Service bulletin. Some 2017 F-Super Duty vehicles equipped with a 6.7L diesel engine may exhibit an illuminated malfunction indicator lamp (MIL) with only diagnostic trouble codes (DTCs) P00BD, P012F, P0181, P0474, P124C, P1247, P20EE, P205B, P2263, P2269, P2459, and/or P259F stored in the powertrain control module (PCM). This may be due to various strategies within the PCM software. To resolve this condition, update the PCM software and perform a diesel particulate filter (DPF) manual regeneration and, if necessary, a DPF parameter reset according to the Service Procedure.
TSB 21-2336	2021-10-05. Service bulletin. Some 2018-2020 F-150 vehicles built on or before 1-Apr-2020 equipped with a 3.0L diesel engine, 2017-2019 F-Super Duty vehicles built on or before 30-Oct-2019 equipped with a 6.7L engine and 2016-2019 F-650/F-750 vehicles built on or before 30-Oct-2019 equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P21DD, P20BA. P20B9, P204C, P208A, P208B, P208C, P203B, P205B, P21CD and/or U02A2 in the powertrain control module (PCM). This may be due to water intrusion within connectors C3613 and/or C4851/C3610 on the reductant harness going to the reductant pump/heater assembly and the reductant level sensor/quality module. To correct the condition, follow the Service Procedure steps to replace the reductant tank harness, the reductant pump/heater assembly and/or the reductant tank.