# Service bulletin B620919 A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10170588 - Published by NHTSA: 2020\-01\-21 - Manufacturer's number: B620919 - Manufacturer's date: 2019\-12\-01 - NHTSA component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL ## NHTSA's summary INSTRUMENT CLUSTER REMAINS DARK AFTER STARTING THE VEHICLE: Instrument cluster remains dark after starting the vehicle. After a restart normal functionality is restored. Software error in the KOMBI \(Instrument Cluster\). ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10170588-0001.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10170588-9999.pdf) The document is the manufacturer's. This site does not hold it. ## Components Electrical system, Instrument cluster ## Vehicles listed - 2019 to 2020 BMW 330I - 2018 to 2020 BMW 530E - 2017 to 2020 BMW 530I - 2018 to 2019 BMW 540D - 2020 BMW 540D - 2017 to 2020 BMW 540I - 2018 to 2019 BMW 640I - 2020 BMW 640I - 2017 BMW 740E - 2017 to 2020 BMW 740I - 2016 to 2017 BMW 740LI - 2020 BMW 745E - 2018 to 2019 BMW 750I - 2016 to 2019 BMW 750LI - 2020 BMW 840I - 2018 to 2020 BMW B7 ALPINA - 2020 BMW M340I - 2018 to 2020 BMW M5 - 2017 BMW M550I - 2018 to 2020 BMW M550I - 2017 BMW M760I - 2020 BMW M760I - 2020 BMW M8 - 2020 BMW M8 GRAN COUPE - 2019 BMW M850I - 2020 BMW M850I - 2019 BMW M850XI - 2018 to 2020 BMW X3 - 2019 to 2020 BMW X4 - 2019 to 2020 BMW X5 - 2018 BMW X5 M - 2020 BMW X6 - 2018 to 2019 BMW X6 M - 2019 to 2020 BMW X7 - 2019 to 2020 BMW Z4 ## Recalls for the same vehicles and component - [21V520000](/recalls/nhtsa/21V520000.md), 2021-07-08: AIR BAGS:FRONTAL; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL - [20V152000](/recalls/nhtsa/20V152000.md), 2020-03-18: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE - [19V291000](/recalls/nhtsa/19V291000.md), 2019-04-10: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL - [17V719000](/recalls/nhtsa/17V719000.md), 2017-11-15: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL ## Other bulletins for the same vehicles and component - [B620223](/bulletins/10235198.md), 2023-05-01, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. In SPORT mode, a black square appears in the RPM gauge \(tachometer\) section of the instrument cluster display. - [B660322](/bulletins/10230737.md), 2023-01-30, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. "Driver Assistance Reduced" check control message \(CCM\) appears. - [B620322](/bulletins/10227566.md), 2022-12-12, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM:SOFTWARE. After programming, the customer may complain that the Sport Mode display is not fully displayed in the instrument cluster. Instead of a red background in sport mode, the background is displayed in blue \(like ECO PRO mode\). - [B520722](/bulletins/10227554.md), 2022-12-12, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; SEATS:MID/REAR ASSEMBLY. When turning off the vehicle, a Check Control Message \(CCM\) for "rear occupant alert, check rear seats" is displayed in the instrument cluster. - [B620122](/bulletins/10208181.md), 2022-02-22, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT:ELECTRICAL. Temporary black screen in the instrument cluster. - [B650821](/bulletins/10200246.md), 2021-08-09, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; STRUCTURE:INTERIOR PANELS:DASHBOARD; EQUIPMENT. Customer states the Central Information Display is flickering and the picture is shifting. - [B620121](/bulletins/10194308.md), 2021-05-24, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. INSTRUMENT CLUSTER BASIC PROGRAMMING ABORT: While programming with the current ISTA version, there is a repeated programming abort for the instrument cluster \(Kombi\). - [B620818](/bulletins/10186225.md), 2021-02-01, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT. ?INSTRUMENT CLUSTER DISPLAY SHAKES\-SHIFTS TO THE LEFT: The Instrument cluster intermittently flickers, shakes and has shifted to the left. The fault is resolved once the vehicle goes into sleep mode. The fault can reoccur at any point. - [B620719](/bulletins/10174025.md), 2020-04-20, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. DIGITAL SPEEDOMETER MISSING FROM THE INSTRUMENT CLUSTER AFTER PROGRAMMING DIGITAL SPEEDOMETER MISSING FROM THE INSTRUMENT CLUSTER AFTER PROGRAMMING: This Service Information Bulletin \(Revision 2\) replaces SI B62 07 19 dated June 2019. The digital speed display in the Instrument Cluster \(Kombi\) is missing or is only displayed in Kilometers per hour after ISTA programming. There are no iDrive settings for a customer to turn this on/off. Before software update. After software update and coding conversion. Software in the Instrument Cluster basic \(Kombi\). - [B620519](/bulletins/10170587.md), 2020-01-21, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. COMPASS NO LONGER VISIBLE IN THE KOMBI AFTER PROGRAMMING: Integration level updated. Customer noticed that their compass display was deleted from the Instrument Cluster \(KOMBI\) after recent programming. It still appears in the CID widget display. Software error in the KOMBI. JSON: [/v1/bulletins/10170588](/v1/bulletins/10170588) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20B620919&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10170588&vehicle=Service%20bulletin%20B620919)