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Service bulletin B620919

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10170588
Published by NHTSA2020-01-21
Manufacturer's numberB620919
Manufacturer's date2019-12-01
NHTSA componentELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

NHTSA's summary

INSTRUMENT CLUSTER REMAINS DARK AFTER STARTING THE VEHICLE: Instrument cluster remains dark after starting the vehicle. After a restart normal functionality is restored. Software error in the KOMBI (Instrument Cluster).

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Instrument cluster

Vehicles listed
BMW 330I2019, 2020
BMW 530E2018, 2019, 2020
BMW 530I2017, 2018, 2019, 2020
BMW 540D2018, 2019
BMW 540D2020
BMW 540I2017, 2018, 2019, 2020
BMW 640I2018, 2019
BMW 640I2020
BMW 740E2017
BMW 740I2017, 2018, 2019, 2020
BMW 740LI2016 to 2017
BMW 745E2020
BMW 750I2018, 2019
BMW 750LI2016 to 2019
BMW 840I2020
BMW B7 ALPINA2018 to 2020
BMW M340I2020
BMW M52018, 2019, 2020
BMW M550I2017
BMW M550I2018, 2019, 2020
BMW M760I2017
BMW M760I2020
BMW M82020
BMW M8 GRAN COUPE2020
BMW M850I2019
BMW M850I2020
BMW M850XI2019
BMW X32018, 2019, 2020
BMW X42019, 2020
BMW X52019, 2020
BMW X5 M2018
BMW X62020
BMW X6 M2018 to 2019
BMW X72019, 2020
BMW Z42019, 2020

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
21V5200002021-07-08. AIR BAGS:FRONTAL; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
20V1520002020-03-18. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
19V2910002019-04-10. AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
17V7190002017-11-15. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
B6202232023-05-01. Service bulletin. In SPORT mode, a black square appears in the RPM gauge (tachometer) section of the instrument cluster display.
B6603222023-01-30. Service bulletin. "Driver Assistance Reduced" check control message (CCM) appears.
B6203222022-12-12. Service bulletin. After programming, the customer may complain that the Sport Mode display is not fully displayed in the instrument cluster. Instead of a red background in sport mode, the background is displayed in blue (like ECO PRO mode).
B5207222022-12-12. Service bulletin. When turning off the vehicle, a Check Control Message (CCM) for "rear occupant alert, check rear seats" is displayed in the instrument cluster.
B6201222022-02-22. Service bulletin. Temporary black screen in the instrument cluster.
B6508212021-08-09. Service bulletin. Customer states the Central Information Display is flickering and the picture is shifting.
B6201212021-05-24. Service bulletin. INSTRUMENT CLUSTER BASIC PROGRAMMING ABORT: While programming with the current ISTA version, there is a repeated programming abort for the instrument cluster (Kombi).
B6208182021-02-01. Service bulletin. ?INSTRUMENT CLUSTER DISPLAY SHAKES-SHIFTS TO THE LEFT: The Instrument cluster intermittently flickers, shakes and has shifted to the left. The fault is resolved once the vehicle goes into sleep mode. The fault can reoccur at any point.
B6207192020-04-20. Service bulletin. DIGITAL SPEEDOMETER MISSING FROM THE INSTRUMENT CLUSTER AFTER PROGRAMMING DIGITAL SPEEDOMETER MISSING FROM THE INSTRUMENT CLUSTER AFTER PROGRAMMING: This Service Information Bulletin (Revision 2) replaces SI B62 07 19 dated June 2019. The digital speed display in the Instrument Cluster (Kombi) is missing or is only displayed in Kilometers per hour after ISTA programming. There are no iDrive settings for a customer to turn this on/off. Before software update. After software update and coding conversion. Software in the Instrument Cluster basic (Kombi).
B6205192020-01-21. Service bulletin. COMPASS NO LONGER VISIBLE IN THE KOMBI AFTER PROGRAMMING: Integration level updated. Customer noticed that their compass display was deleted from the Instrument Cluster (KOMBI) after recent programming. It still appears in the CID widget display. Software error in the KOMBI.