Service bulletin 2038301/1

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

NHTSA's summary

Mulsanne - iPad table - open and close function inoperative Customer statement / workshop findings: iPad table fails to deploy/basic settings lost Technical background: A software anomaly can cause early A level iPad table control modules to lose basic settings. Reinstating the basic settings via the initialisation process will resolve the issue short term. The software introduced at B level will avoid failures of this nature. Measure: In the event of an iPad table failing to open or close, then carry out the initialisation process. If this enables the function then the part number of the iPad control module should be checked. iPad table control modules found to be A level (3Y5963271A) must be replaced with parts at B level or higher (3Y5963271B). If on the occurrence of the above failure it is confirmed that B level parts are already fitted then raise a DISS request with your TSC Note on completion of this TPI both iPad table control module should be fitted with part number 3Y5963271B or higher

The document

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The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories

Listing a model year does not mean every vehicle of it is concerned: the document says which.

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