# Service bulletin SSM 48381

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10169902
- Published by NHTSA: 2020\-01\-07
- Manufacturer's number: SSM 48381
- Manufacturer's date: 2019\-12\-05
- NHTSA component: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS; ELECTRICAL SYSTEM

## NHTSA's summary

Some 2017 Fusion and MKZ vehicles built on or before 18\-Feb\-2017 and Continental vehicles may exhibit front windows that fail to open or close completely, bounce back, and/or have a complete loss of the one\-touch feature. Reprogram the driver door module \(DDM\) and/or the passenger door module \(PDM\) to the latest calibration using IDS version 106.02 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. After programming perform the IDS power window initialization procedure. Access to this IDS learn procedure is available under Toolbox/Body/Power Window Initialization. For claiming, use causal part 14B291 and applicable labor operations in section 10 of the service labor time standards \(SLTS\) manual.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10169902-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10169902-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Glass, wipers and mirrors, Power windows

## Vehicles listed

- 2017 FORD FUSION
- 2017 LINCOLN CONTINENTAL
- 2017 LINCOLN MKZ

## Other bulletins for the same vehicles and component

- [SSM 46544](/bulletins/10109022.md), 2017-08-01, Service bulletin: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS; EQUIPMENT:ELECTRICAL. Some 2017 Fusion and MKZ vehicles built on 01\-Nov\-2016 and through 15\-Mar\-2017 may exhibit front windows that fail to open or close completely, bounce back, and/or have a complete loss of the one\-touch feature. Reprogram the driver door module \(DDM\) and/or the passenger door module \(PDM\) to the latest calibration using IDS version 104.04 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. After programming perform the IDS power window initialization procedure. Access to this IDS learn procedure is available under Toolbox/Body/Power Window Initialization. For claiming, use causal part 14B291 and applicable labor operations in section 10 of the service labor time standards \(SLTS\) manual.
- [SSM 46528](/bulletins/10109016.md), 2017-08-01, Service bulletin: EQUIPMENT:ELECTRICAL; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS. Some 2017 MKZ and Fusion vehicle built on or before 30\-Oct\-2016, and Continental vehicles may exhibit window bounce back when using the one\-touch feature and/or a loss of window one\-touch up functionality. Perform the Integrated Diagnostic System \(IDS\) power door window initialization procedure. The learn procedure is available on IDS software version 104.02 or later. Access to this IDS learn procedure is available under Toolbox / Body / Power Window Initialization. For claiming, use causal part 14B291 and applicable labor operations in section 10 of the service labor time standards \(SLTS\) manual. No additional repairs should be attempted if this does not resolve the concern. Engineering is aware and is currently investigating. Monitor OASIS for future updates.
- [SSM 46394](/bulletins/10095844.md), 2017-03-20, Service bulletin: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS; VISIBILITY. SOME 2017 MKZ, FUSION, AND CONTINENTAL VEHICLES MAY EXHIBIT WINDOW BOUNCE BACK WHEN USING THE ONE\-TOUCH FEATURE AND/OR A LOSS OF WINDOW ONE\-TOUCH UP FUNCTIONALITY. PERFORM THE INTEGRATED DIAGNOSTIC SYSTEM \(IDS\) POWER DOOR WINDOW INITIALIZATION PROCEDURE. THE LEARN PROCEDURE IS AVAILABLE ON IDS SOFTWARE VERSION 104.02 OR LATER. ACCESS TO THIS IDS LEARN PROCEDURE IS AVAILABLE UNDER TOOLBOX / BODY / POWER WINDOW INITIALIZATION. FOR CLAIMING, USE CAUSAL PART 14B291 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS \(SLTS\) MANUAL. NO ADDITIONAL REPAIRS SHOULD BE ATTEMPTED IF THIS DOES NOT RESOLVE THE CONCERN. ENGINEERING IS AWARE AND IS CURRENTLY INVESTIGATING. MONITOR OASIS FOR FUTURE UPDATES.

JSON: [/v1/bulletins/10169902](/v1/bulletins/10169902)

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