# Service bulletin SA\-027\-19

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10169543
- Published by NHTSA: 2019\-12\-20
- Manufacturer's number: SA\-027\-19
- Manufacturer's date: 2019\-12\-13
- NHTSA component: VISIBILITY; TRAILER HITCHES; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT

## NHTSA's summary

Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.trademotion.com/. Audio/Electrical, Exterior, Interior: \- Mazda Mobile Start \(MMS\) \- Remote Engine Start \- Wireless Charging Pad \- Mirror \- Navigation \- Rear Parking Sensors \- Rear Seat Entertainment \- Smartphone Screen Mirroring \- Bumper Trim/Guards \- Door Mirror Caps \- Fog Lights \- Moonroof Wind Deflector \- Roof Rack \- Side Window Deflectors \- Splash Guards \- Trailer Hitch \- Thule Products \- Wheels Locks \- Aero Kit \- Air Dam \- Rear Spoiler \- Tunnel Under Bars \- Lower Arm Bar \- Side Sill Extensions \- Arm Rest \- Illuminated Door sill Trim Plates \- Interior Lighting

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10169543-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10169543-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories, Glass, wipers and mirrors, Trailer hitch

## Vehicles listed

- 2016 to 2020 MAZDA CX\-3
- 2020 MAZDA CX\-30
- 2016 to 2020 MAZDA CX\-5
- 2016 to 2020 MAZDA CX\-9
- 2016 to 2020 MAZDA MAZDA3
- 2016 to 2020 MAZDA MAZDA6
- 2016 to 2020 MAZDA MX\-5

## Recalls for the same vehicles and component

- [2023391](/recalls/tc/2023391.md), 2023-07-14: Visual System
- [2019369](/recalls/tc/2019369.md), 2019-07-29: Visual System
- [19V558000](/recalls/nhtsa/19V558000.md), 2019-07-29: VISIBILITY:GLASS, SIDE/REAR
- [2019169](/recalls/tc/2019169.md), 2019-04-04: Visual System
- [19V272000](/recalls/nhtsa/19V272000.md), 2019-04-04: VISIBILITY:WINDSHIELD WIPER/WASHER
- [17V744000](/recalls/nhtsa/17V744000.md), 2017-11-21: TRAILER HITCHES; ELECTRICAL SYSTEM:WIRING

## Other bulletins for the same vehicles and component

- [SA\-043\-26](/bulletins/11035606.md), 2026-08-04, Service bulletin: VISIBILITY/WIPER. This SA supersedes the previously issued SA\(s\) listed below. The changes are noted in Red. SA\-063/24 09/06/24 DESCRIPTION The Blind Spot Monitoring \(BSM\) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction.
- [09\-027\-25](/bulletins/11021386.md), 2025-08-05, Service bulletin: VISIBILITY/WIPER; UNKNOWN OR OTHER. Some vehicles may exhibit the inner cloth \(A\) falling down at the rear end causing a poor appearance and obstructing the view of the back window.
- [SA\-025\-25](/bulletins/11019160.md), 2025-06-05, Service bulletin: VISIBILITY/WIPER. Some vehicles may exhibit wiper blade contact with the A\-pillar trim, with or without a chattering noise. This condition may be caused by worn or contaminated wiper blades. It can also be caused by bent wiper arms, or loose wiper arm retaining nuts due to improper handling. Improper handling occurs when pulling on or forcing the wiper arms. Technicians should be aware that while replacement of the wiper blade may resolve some cases, correction of bent components or repositioning of the wiper arms, particularly when the retaining nut is loose, requires additional steps to ensure proper alignment and function.
- [09\-034\-24](/bulletins/11003223.md), 2024-07-04, Service bulletin: VISIBILITY/WIPER; STRUCTURE:BODY. Some vehicles may exhibit the inner cloth \(A\) falling down at the rear end causing a poor appearance and obstructing the view of the back window. This is caused by: CASE A: The J\-hook binding holding the inner cloth coming loose because the convertible top is opened/closed a lot or from high ambient temperatures. CASE B: After the previous improvement carried out at the supplier since January 19, 2016, some J\-hooks have still been found coming loose to bind and hold the inner cloth during the assembly process. To correct the problem: CASE A: Two top\-protector clips have been additionally installed to both side edges of the J\-hook to prevent the J\-hook from loosening and separating. CASE B: An improved inspection process has been started at the supplier to check the appearance of the inner cloth after installation of the clip.
- [SA\-027\-24](/bulletins/10254187.md), 2024-05-04, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; UNKNOWN OR OTHER. Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
- [SA\-007\-24a](/bulletins/10254185.md), 2024-05-04, Service bulletin: SERVICE BRAKES, HYDRAULIC; FORWARD COLLISION AVOIDANCE; EQUIPMENT ADAPTIVE/MOBILITY. This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support \(SBS\) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the vehicle.
- [SA\-021\-24](/bulletins/10254095.md), 2024-05-03, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT. Some customers may complain about intermittent audio no sound from the MAZDA CONNECT infotainment system and/or static noise from the speakers. The concern may be reproduced by tapping on the dash pad near the MAZDA CONNECT center display and the following DTC's may be stored. U0186:08 Communication error with audio amplifier U2145:08 Communication error with remote tuner \(RT\) U2145:02 Communication error with remote tuner \(RT\)
- [SA\-017\-24](/bulletins/10252509.md), 2024-04-03, Service bulletin: EQUIPMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT; ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code \(OTP\) during the MyMazda App Connected Vehicle enrollment. 2. Remote function\(s\) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, Climate control
- [SA\-009\-24a](/bulletins/10251391.md), 2024-03-06, Service bulletin: ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. Frequently Asked Questions \(FAQ\): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI\-FI General Information, Conditions for Remote Engine Start Will Not Function, WI\-FI How\-To Conditions for Remote Engine Start Function Will turn engine OFF, WI\-FI Trial Period, Deactivation Mode, Interacting With The App, Educational Videos, Service Issues, Resources, Troubleshooting Page.
- [SA\-009\-24](/bulletins/10251390.md), 2024-03-06, Service bulletin: ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. Frequently Asked Questions \(FAQ\): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI\-FI General Information, Conditions for Remote Engine Start Will Not Function, WI\-FI How\-To Conditions for Remote Engine Start Function Will turn engine OFF, WI\-FI Trial Period, Deactivation Mode, Interacting With The App, Educational Videos, Service Issues, Resources, Troubleshooting Page.

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