# Service bulletin 31\-004\-19 A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10169246 - Published by NHTSA: 2019\-12\-16 - Manufacturer's number: 31\-004\-19 - Manufacturer's date: 2019\-11\-20 - NHTSA component: VISIBILITY ## NHTSA's summary Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass. ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10169246-0001.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10169246-9999.pdf) The document is the manufacturer's. This site does not hold it. ## Components Glass, wipers and mirrors ## Vehicles listed - 2014 to 2016 ALFA ROMEO 4C - 2015 to 2017 ALFA ROMEO 4C SPIDER - 2017 to 2019 ALFA ROMEO GIULIA - 2018 to 2019 ALFA ROMEO STELVIO - 2010 CHRYSLER 200 - 2011 to 2017 CHRYSLER 200 - 2018 CHRYSLER 200 - 2011 CHRYSLER 200 CONVERTIBLE - 2010 to 2019 CHRYSLER 300 - 2010 CHRYSLER 300 AWD - 2010 to 2011 CHRYSLER 300C - 2012 to 2017 CHRYSLER 300C - 2010 CHRYSLER 300S - 2010 to 2011 CHRYSLER GRAND VOYAGER - 2015 to 2016 CHRYSLER GRAND VOYAGER - 2016 CHRYSLER PACIFICA - 2017 to 2019 CHRYSLER PACIFICA - 2017 to 2018 CHRYSLER PACIFICA PLUG\-IN HYBRID - 2010 CHRYSLER PT CRUISER - 2010 CHRYSLER SEBRING - 2011 to 2013 CHRYSLER SEBRING - 2010 CHRYSLER SEBRING CONV - 2010 CHRYSLER SRT8 - 2010 to 2016 CHRYSLER TOWN AND COUNTRY - 2017 to 2018 CHRYSLER TOWN AND COUNTRY - 2010 to 2014 DODGE AVENGER - 2015 to 2016 DODGE AVENGER - 2010 to 2012 DODGE CALIBER - 2010 to 2019 DODGE CARAVAN - 2012 DODGE CARGO VAN - 2010 to 2019 DODGE CHALLENGER - 2010 to 2019 DODGE CHARGER - 2010 DODGE CHARGER AWD - 2011 to 2014 DODGE CHARGER POLICE - 2010 to 2011 DODGE DAKOTA - 2013 to 2016 DODGE DART - 2011 to 2019 DODGE DURANGO - 2010 to 2019 DODGE GRAND CARAVAN - 2010 to 2019 DODGE JOURNEY - 2010 DODGE JOURNEY AWD - 2010 DODGE MAGNUM - 2010 to 2012 DODGE NITRO - 2010 to 2012 DODGE RAM 1500 - 2010 to 2012 DODGE RAM 2500 - 2010 to 2012 DODGE RAM 3500 - 2011 to 2012 DODGE RAM 4500 - 2011 to 2012 DODGE RAM 5500 - 2013 to 2015 DODGE VIPER - 2010 DODGE VIPER COUPE - 2016 to 2017 DODGE VIPER COUPE - 2010 DODGE VIPER ROADSTER - 2010 to 2015 FCA ALL MODELS - 2017 to 2019 FIAT 124 SPIDER - 2011 FIAT 500 - 2012 to 2019 FIAT 500 - 2013 to 2017 FIAT 500E - 2014 to 2016 FIAT 500L - 2016 to 2019 FIAT 500X - 2017 to 2019 FIAT SPIDER - 2014 to 2019 JEEP CHEROKEE - 2010 JEEP COMMANDER - 2010 to 2019 JEEP COMPASS - 2010 JEEP COMPASS FWD - 2019 JEEP GLADIATOR - 2010 to 2019 JEEP GRAND CHEROKEE - 2010 to 2012 JEEP LIBERTY - 2010 to 2018 JEEP PATRIOT - 2010 JEEP PATRIOT 4X4 - 2010 JEEP PATRIOT FWD - 2015 to 2019 JEEP RENEGADE - 2010 to 2019 JEEP WRANGLER - 2013 to 2019 RAM 1500 - 2013 to 2019 RAM 2500 - 2013 to 2019 RAM 3500 - 2013 to 2019 RAM 4500 - 2013 to 2019 RAM 5500 - 2013 to 2016 RAM C/V TRADESMAN - 2014 to 2019 RAM PROMASTER - 2015 RAM PROMASTER 2500 - 2016 RAM PROMASTER 3500 - 2015 to 2019 RAM PROMASTER CITY - 2010 SPRINTER 3500 - 2013 to 2016 SRT VIPER ## Recalls for the same vehicles and component - [2025442](/recalls/tc/2025442.md), 2025-08-26: Visual System - [2020397](/recalls/tc/2020397.md), 2020-08-27: Visual System - [2020154](/recalls/tc/2020154.md), 2020-04-09: Visual System - [20V208000](/recalls/nhtsa/20V208000.md), 2020-04-09: VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES - [2020145](/recalls/tc/2020145.md), 2020-04-06: Visual System - [2019628](/recalls/tc/2019628.md), 2019-12-12: Visual System - [2019302](/recalls/tc/2019302.md), 2019-06-17: Visual System - [18V396000](/recalls/nhtsa/18V396000.md), 2018-06-14: VISIBILITY:REARVIEW MIRRORS/DEVICES - [16V044000](/recalls/nhtsa/16V044000.md), 2016-01-28: VISIBILITY:WINDSHIELD - [2015368](/recalls/tc/2015368.md), 2015-08-13: Visual System ## Other bulletins for the same vehicles and component - [97891](/bulletins/11002425.md), 2024-06-27, Other: VISIBILITY/WIPER. MOTOR \- WINDSHIELD WIPER - [94006](/bulletins/11002424.md), 2024-06-27, Other: VISIBILITY/WIPER. WIPERUNIT \- WINDSHIELD WIPER, BLADE \- FRONT WIPER - [S2323000082](/bulletins/10248870.md), 2024-01-16, Service bulletin: ELECTRICAL SYSTEM; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS. Smart Glass Window Function Inoperative. Window Will Not Lower/Raise When Door Is Opened Or Closed, Diagnostic Trouble Code \(DTC\) B25B4\-2A Pawl Switch Stuck. - [S2323000073](/bulletins/10248568.md), 2024-01-08, Service bulletin: LANE DEPARTURE; VISIBILITY. Exterior Mirror And Or Blind Spot Inoperative. - [S2323000072](/bulletins/10248557.md), 2024-01-08, Service bulletin: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS. Soft Top Windows Do Not Sit Flush To The Top. - [S2323000071](/bulletins/10248552.md), 2024-01-08, Service bulletin: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS. Front Door Window Will Not Roll Down All The Way. Window Stops Part Way Down. - [9004542](/bulletins/10248508.md), 2024-01-08, Service bulletin: VISIBILITY:WINDSHIELD WIPER/WASHER. Rain Sensor Before replacing the rain sensor during a front windshield replacement inspect the part for part numbers. If you have part numbers; 68507366, 68483780, 68384226 or 68384225, these parts do not utilize a replaceable gel pad, only replace the sensor for a missing or damaged gel pad. For part numbers 68298334, 68298468, 68607452 or 68194700 the gel pad should be replaced during all windshield replacements and can be ordered through MOPAR, complete sensor replacement is not necessary. Contact: FCA Redacted Content for further questions If no response in 15 minutes, proceed with repair. - [9100209](/bulletins/10248502.md), 2024-01-08, Service bulletin: VISIBILITY:REARVIEW MIRRORS/DEVICES; ELECTRICAL SYSTEM. Switch\-Mirror Before replacing this Switch, please follow the service procedures to properly diagnose it 1\) Remove the switch 2\) Please check the continuity on each pin of the switch based on the table found in the service Procedures. If after testing switch is still faulty, please call FCA Redacted Content. If no response after 15 minutes, proceeds with switch replacement. - [S2308000012](/bulletins/10247942.md), 2024-01-02, Service bulletin: VISIBILITY. Rear Wiper Does Not Turn On - [S2323000073](/bulletins/10244407.md), 2023-10-30, Service bulletin: VISIBILITY; ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SENSORS. Exterior Mirror And Or Blind Spot Inoperative. JSON: [/v1/bulletins/10169246](/v1/bulletins/10169246) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%2031-004-19&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10169246&vehicle=Service%20bulletin%2031-004-19)