# Service bulletin 9003999

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10169167
- Published by NHTSA: 2019\-12\-16
- Manufacturer's number: 9003999
- Manufacturer's date: 2019\-11\-27
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT

## NHTSA's summary

CENTER STACK, Upper \(Front Radio Display\) 1\) If Front Radio Display is experiencing a Black Screen, please verify radio Software is up to date. 2\) For concern of a "Yellow Band" on the center stack display, swapping the radio or display will NOT resolve the issue. The issue was corrected in a recently released software update. Please visit Service Library for the latest in diagnostic information. For any questions, please contact: Anmol Shergill \(248\) 512\-1207 \- Anmol.Shergill@external.fcagroup.com or Ashikur Rahman \(248\) 512\- 6715 \- Ashikur.Rahman@external.fcagroup.com

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10169167-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10169167-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories, Software

## Vehicles listed

- 2018 to 2019 CHRYSLER PACIFICA

## Recalls for the same vehicles and component

- [18V332000](/recalls/nhtsa/18V332000.md), 2018-05-17: ELECTRICAL SYSTEM:SOFTWARE; VEHICLE SPEED CONTROL:CRUISE CONTROL; ELECTRICAL SYSTEM:WIRING

## Other bulletins for the same vehicles and component

- [ReferenceY40](/bulletins/10251816.md), 2024-03-18, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. Customer Satisfaction Notification Y40 Control Module Software Updates
- [BulletinA](/bulletins/10240002.md), 2023-07-31, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Customer Satisfaction Notification ZD7 \- Radio Software Update
- [08\-229\-22](/bulletins/10229805.md), 2023-01-17, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Radio Over The Air Software Version Update to 22.66 This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from IR22.64 and IR22.65 to IR22.66. The national launch for the FOTA is expected to begin on January 09, 2023. ? Wi\-Fi hotspot connection not working. ? No internet connection message on the phone when trying to connect to a device
- [08\-130\-21](/bulletins/10218556.md), 2022-08-22, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; BACK OVER PREVENTION; ELECTRICAL SYSTEM; EXTERIOR LIGHTING; ELECTRICAL SYSTEM:PROPULSION SYSTEM:HYBRID MANAGEMENT. Flash: Battery Pack Control Module \(BPCM\) Diagnostic and System Updates This bulletin involves updating the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation, the technician may one or more of the following Diagnostic Trouble Codes \(DTCs\) have been set: P0AA1\-00 \- Hybrid/EV Battery Positive Contactor ?A? Stuck Closed. P0AA4\-00 \- Hybrid Battery Negative Contactor Circuit Stuck Closed. P0C78\-00 \- Hybrid/EV Battery System Precharge Time Too Long. P0B3C\-00 \- Hybrid/EV Battery Voltage Sense 1 Circuit Performance. P0B41\-00 \- Hybrid/EV Battery Voltage Sense 2 Circuit Performance. P0B46\-00 \- Hybrid/EV Battery Voltage Sense 3 Circuit Performance. P0B4B\-00 \- Hybrid/EV Battery Voltage Sense 4 Circuit Performance. P0B50\-00 \- Hybrid/EV Battery Voltage Sense 5 Circuit Performance. P0B55\-00 \- Hybrid/EV Battery Voltage Sense 6 Circuit Performance. P1A16\-00 \- Hybrid/EV Wakeup Control 3 Output Circuit/Open. P1D7B\-00 \- Hybrid/EV Wakeup Control 3 Output Circuit Short to Battery. P1D7C\-00 \- Hybrid/EV Wakeup Control 3 Output Circuit Short to Ground. P1A29 \- Cell Supervisory Circuit A Failure. P1A2A \- Cell Supervisory Circuit B Failure. P1D3E \- Internal Control Module Shut Off Test Error. U0594 \- Implausible Data Received from HCP. P2BE5 \- Hybrid/EV Battery Pack Current Sensor "C" Circuit Performance. B12B0\-85 \- Charge Temperature Indicator\-Signal Above Allowable Range. Customer may also experience one or more of the following: Premature oil change message displayed on the cluster and vehicle may be running in fuel/oil refresh mode. Scheduled charging not functioning properly because the battery pack did not wake up while plugged in.
- [08\-129\-21](/bulletins/10218555.md), 2022-08-22, Service bulletin: EXTERIOR LIGHTING; ELECTRICAL SYSTEM:PROPULSION SYSTEM:HYBRID MANAGEMENT; ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Flash: Battery Pack Control Module \(BPCM\) Diagnostic and System Updates This bulletin involves updating the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation, the technician may notice one or more of the following DTCs have been set: P0AA1\-00 \- Hybrid/EV Battery Positive Contactor ?A? Stuck Closed. P0AA4\-00 \- Hybrid Battery Negative Contactor Circuit Stuck Closed. P0C78\-00 \- Hybrid/EV Battery System Precharge Time Too Long. P0B3C\-00 \- Hybrid/EV Battery Voltage Sense 1 Circuit Performance. P0B41\-00 \- Hybrid/EV Battery Voltage Sense 2 Circuit Performance. P0B46\-00 \- Hybrid/EV Battery Voltage Sense 3 Circuit Performance. P0B4B\-00 \- Hybrid/EV Battery Voltage Sense 4 Circuit Performance. P0B50\-00 \- Hybrid/EV Battery Voltage Sense 5 Circuit Performance. P0B55\-00 \- Hybrid/EV Battery Voltage Sense 6 Circuit Performance. P1A16\-00 \- Hybrid/EV Wakeup Control 3 Output Circuit/Open. P1D7B\-00 \- Hybrid/EV Wakeup Control 3 Output Circuit Short to Battery. P1D7C\-00 \- Hybrid/EV Wakeup Control 3 Output Circuit Short to Ground. P1A29\-00 \- Cell Supervisory Circuit A Failure. P1A2A\-00 \- Cell Supervisory Circuit B Failure. Customer may also experience one or more of the following:Premature oil change message displayed on the cluster and vehicle may be running in fuel/oil refresh mode. Scheduled charging not functioning properly because the battery pack did not wake up while plugged in.
- [S1908000195 Rev.](/bulletins/10183024.md), 2020-11-30, Service bulletin: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL; ELECTRICAL SYSTEM:SOFTWARE. Smog Check Vehicle Inspection Report \(VIR\) Fails Because Of Permanent Diagnostic Trouble Codes, PDTC
- [S2008000130](/bulletins/10180233.md), 2020-09-28, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT. Radio UConnect GPS Based Trip Computer Missing
- [S2008000010](/bulletins/10178642.md), 2020-08-24, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
- [S2008000094](/bulletins/10177505.md), 2020-07-27, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Uconnect Market Place APP Fatal Error Message
- [S2008000073](/bulletins/10176540.md), 2020-06-22, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:SOFTWARE. VP4 Panasonic Radio USB Software Update Error Codes And Guidelines For Recovery

JSON: [/v1/bulletins/10169167](/v1/bulletins/10169167)

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