Service bulletin ITB19-036

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

NHTSA's summary

2019-2020 QX60; PUSH BUTTON IGNITION AND DOOR REQUEST SWITCHES INOPERATIVE IF YOU CONFIRM All of the conditions listed below are occurring on an Applied Vehicle with the Intelligent Key within range. • - The doors will not lock/unlock when the request switch on an exterior door handle is pressed. • - The doors will lock/unlock when the respective buttons are pressed on the Intelligent Key. • - The engine will not start when the ignition switch is pressed while depressing the brake. • - The engine will start when pressing the Remote Engine Start (RES) button on the Intelligent Key. • - The engine will start when pressing the ignition switch while holding the Intelligent Key in front of it. ACTION Replace the BCM. • - Refer to the Electronic Service Manual (ESM) for the procedure to replace the BCM: ELECTRICAL & POWER CONTROL > BODY CONTROL SYSTEM > BCM > REMOVAL AND INSTALLATION > BCM (BODY CONTROL MODULE)

The document

• NHTSA's copy of the document (PDF)
• If that address does not open, try this one

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories, Latches and locks, Door latch

Listing a model year does not mean every vehicle of it is concerned: the document says which.

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