# Service bulletin 19B28

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10168823
- Published by NHTSA: 2019\-12\-05
- Manufacturer's number: 19B28
- Manufacturer's date: 2019\-11\-14
- NHTSA component: SERVICE BRAKES, HYDRAULIC

## NHTSA's summary

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 19B28 Certain 2020 Model Year Explorer ST Vehicles \- Shipped w/o Performance Brake Package

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10168823-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10168823-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Brakes

## Vehicles listed

- 2020 FORD EXPLORER

## Recalls for the same vehicles and component

- [23V199000](/recalls/nhtsa/23V199000.md), 2023-03-24: PARKING BRAKE:ELECTRICAL; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\)
- [2019391](/recalls/tc/2019391.md), 2019-08-09: Brakes
- [19V575000](/recalls/nhtsa/19V575000.md), 2019-08-05: PARKING BRAKE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION \(PRNDL\)

## Other bulletins for the same vehicles and component

- [TSB 23\-2120](/bulletins/10236573.md), 2023-05-23, Service bulletin: PARKING BRAKE; POWER TRAIN. Some 2018\-2021 Expedition/Navigator and 2020\-2021 Explorer/Aviator vehicles equipped with a 10R80/10R80 MHT or 10R60 may exhibit a momentary transmission neutral\-out condition while in drive. Vehicle may also have diagnostic trouble code \(DTC\) P07E6 and/or P07E4 stored in the powertrain control module \(PCM\) or transmission control module \(TCM\) and/or a possible audible noise. This may be due to a leak in the park valve circuit. To correct the condition, follow the Service Procedure to inspect the park system hardware for wear or damage and replace the valve body separator plate with an improved valve body separator plate.
- [SSM 51374](/bulletins/10232477.md), 2023-03-04, Service bulletin: POWER TRAIN; SERVICE BRAKES. Some 2020\-2021 Escape/Bronco Sport/Explorer and 2020\-2021 Corsair/Aviator vehicles equipped with electric brake booster \(EBB\) built on or before 1\-Aug\-2022 may exhibit an illuminated anti\-lock brake system \(ABS\) warning indicator and stability\-traction control warning indicator with diagnostic trouble code \(DTC\) U3000:96 erroneously stored in the ABS module. This condition occurs during connection or power interrupt to the EBB module. If this code is stored and the ABS system has been reassembled, clear the DTC code using Ford Diagnosis and Repair System \(FDRS\) scan tool and check for recurrence. If the DTC persists, perform normal diagnostics. Refer to the Workshop Manual \(WSM\), Section 206\-09 Anti\-Lock Brake System. For claiming use the causal part number 2C219 and applicable labor operations in Section 2 of the Service Labor Time Standards.
- [SSM 51261](/bulletins/10228876.md), 2023-01-06, Service bulletin: SERVICE BRAKES. Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual \(WSM\) and the appropriate pinpoint test in section 206\-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206\-00.
- [SSM 51120](/bulletins/10222788.md), 2022-10-11, Service bulletin: SERVICE BRAKES, HYDRAULIC. Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual \(WSM\) and the appropriate pinpoint test in section 206\-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206\-00.
- [SSM 50472](/bulletins/10207899.md), 2022-02-16, Service bulletin: SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM:HOSES, LINES/PIPING, AND FITTINGS; SERVICE BRAKES, HYDRAULIC. Some 2021\-2022 Bronco vehicles equipped with the 2.3L engine may exhibit a red brake warning lamp and/or brake system warning message in the instrument panel cluster \(IPC\) with a diagnostic trouble code \(DTC\) P050F in the anti\-lock brake system \(ABS\) module and a firm brake pedal. This may be due to contamination in a brake booster vacuum line. To correct this condition, replace the vehicle's vacuum hose \(MB3Z\-2420\-A\). Refer to Workshop Manual \(WSM\), Section 206\-09 for installation instructions. For claiming, use casual part 2420.
- [TSB 21\-2293](/bulletins/10201619.md), 2021-09-30, Service bulletin: SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT; EQUIPMENT; ELECTRICAL SYSTEM. Some 2020\-2021 Explorer/Aviator hybrid vehicles may exhibit a brake pedal pulsation or vibration when the brakes are applied. The customer may state that the anti\-locking brake system \(ABS\) system is activating without any indicators on the instrument panel cluster \(IPC\). This may be due to the regenerative braking software in the ABS module. To correct the condition, follow the Service Procedure Steps to perform a coordinated flash on the powertrain control module \(PCM\) and ABS module.
- [SSM 50064](/bulletins/10201034.md), 2021-09-04, Service bulletin: SERVICE BRAKES, ELECTRIC:SOFTWARE/PROGRAMMING. Some 2013\-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual \(WSM\) and the appropriate pinpoint test in section 206\-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206\-00.
- [20B51](/bulletins/10187723.md), 2021-03-03, Service bulletin: EQUIPMENT; SERVICE BRAKES; ELECTRICAL SYSTEM. In some of the affected vehicles, the Electric Brake Booster \(EBB\) may contain a cracked solenoid valve plunger that may break and move out of position. A dislocated valve plunger may lead to the driver experiencing any of the following symptoms: Hard brake pedal, over\-braking condition, and if certain other conditions are present, longer brake pedal travel with an incremental increase in stopping distance that would be accompanied by a red brake warning indicator lamp on the instrument panel cluster
- [TSB 21\-2030](/bulletins/10187831.md), 2021-03-02, Service bulletin: ELECTRICAL SYSTEM; SERVICE BRAKES. Some 2020\-2021 Explorer/Aviator/Police Interceptor Utility vehicles built on or before 24\-Dec\-2020 may exhibit an illuminated anti\-lock brake system \(ABS\) warning indicator lamp with diagnostic trouble code \(DTC\) C0020 stored in the ABS module. It may not be necessary to replace the ABS module/hydraulic control unit \(HCU\) to resolve DTC C0020. This may be due to a poor ground connection and/or improper plating on the attachment bolts at G108. To correct the condition, follow the Service Procedure to replace and properly tighten the ground cable fasteners.
- [TSB 21\-2017](/bulletins/10186415.md), 2021-02-04, Service bulletin: SERVICE BRAKES; ELECTRICAL SYSTEM. This article supersedes TSB 20\-2364 to update the production fix date. Some 2020 Explorer/Aviator/Police Interceptor Utility vehicles built on or before 24\-Dec\-2020 may exhibit an illuminated anti\-lock brake system \(ABS\) warning indicator lamp with diagnostic trouble code \(DTC\) C0020 stored in the ABS module. It may not be necessary to replace the ABS module/hydraulic control unit \(HCU\) to resolve DTC C0020. This may be due to a poor ground connection and/or improper plating on the attachment bolts at G108. To correct the condition, follow the Service Procedure to replace and properly tighten the ground cable fasteners.

JSON: [/v1/bulletins/10168823](/v1/bulletins/10168823)

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